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eSaleRugs.com Customer FAQ

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What is eSaleRugs.com's Phone Number?

The question we are asked most often is about how to talk to eSaleRugs.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent eSaleRugs.com Customer Questions

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Order Tracking

How do I track my order?

Tracking your order from eSaleRugs.com is easy. After shipping, you receive a confirmation email with a tracking number and...
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Can I cancel or change my order after it has been placed?

Canceling or changing an order on eSaleRugs.com can be difficult due to their quick processing policies. It's advisable to act...
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Can I request a rug that is currently out of stock?

eSaleRugs.com generally permits inquiries about out-of-stock rugs. Customers can often express their interest, sign up for...
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Shipping Information

What are the shipping options and rates?

eSaleRugs.com provides various shipping options, including standard and expedited shipping, with rates based on rug size,...
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Do you offer international shipping?

eSaleRugs.com mainly serves customers in the United States, but some international shipping options may exist through specific...
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Can I pick up my rug order in-store?

eSaleRugs.com is an online retailer without physical locations for in-store pick up, meaning orders are shipped directly to...
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Payments and Policies

What is your return policy?

eSaleRugs.com has a detailed return policy allowing returns within about thirty days, provided the item is in original...
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What payment methods do you accept?

eSaleRugs.com accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal for...
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What is your price match guarantee policy?

eSaleRugs.com aims to offer competitive pricing and has a price match guarantee for identical rugs found cheaper elsewhere....
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Product Information

Are the colors of the rugs accurate on the website?

The colors shown on eSaleRugs.com generally reflect the actual rugs well, but various factors like monitor settings can alter...
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Is there a warranty on the rugs?

eSaleRugs.com usually provides a warranty on their rugs, covering defects in materials and craftsmanship. The specifics of the...
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Can I request a specific size or color customization?

eSaleRugs.com offers a broad selection of rugs in various sizes and colors, but customization options vary by rug or...
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Do you offer rug pad recommendations?

eSaleRugs.com offers a variety of rugs that can benefit from rug pads, though specific pad recommendations are not provided....
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Rug Care

Are sales seasonal, and how often do they occur?

Sales at eSaleRugs.com are indeed often seasonal, typically coinciding with holidays and events like Black Friday and Labor...
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How do I clean and maintain my rugs?

To clean and maintain rugs effectively, regular vacuuming, immediate stain treatment, and occasional professional cleaning are...
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We look to the eSaleRugs.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eSaleRugs.com issues reported to GetHuman
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