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eHobbies.com Customer FAQ

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How do I Contact eHobbies.com Customer Service?

The question we are asked most often is about how to talk to eHobbies.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent eHobbies.com Customer Questions

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Shipping and Delivery

What should I do if my package is damaged during shipping?

In the event of a damaged package from eHobbies.com, it is essential to inspect the items and document any damage, including...
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How long does it take to receive my order?

The delivery time for orders from eHobbies.com depends on factors like shipping method, customer location, and item...
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Do you offer international shipping?

eHobbies.com does provide international shipping to select locations, though the specific countries and methods may vary....
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Can I track the status of my order?

Yes, customers can track their orders from eHobbies.com through a confirmation email that includes a tracking number and by...
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Are there any restrictions on what items can be shipped?

eHobbies.com has certain shipping restrictions related to hazardous materials, perishable items, and oversized products....
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Payments and Orders

What payment methods are accepted on eHobbies.com?

eHobbies.com offers a range of payment options for convenience, primarily accepting major credit cards like Visa, MasterCard,...
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Can I cancel or change my order after it has been placed?

Once an order is placed on eHobbies.com, cancellation or modification is possible only if it has not been shipped. Customers...
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Are there any discounts or promotions available?

eHobbies.com typically offers various discounts and promotions, including seasonal sales and special offers on select items. To...
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Returns and Refunds

What is your return policy?

eHobbies.com allows returns typically within thirty days of purchase if items are unused and in original packaging. Some items...
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Can I return an item if I used a coupon code?

Items purchased using a coupon code can generally be returned if they meet the eligibility criteria set by eHobbies.com,...
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Products and Services

Do you offer gift wrapping services?

eHobbies.com typically does not promote gift wrapping services. It is best to visit the website to check individual product...
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How can I find specific items on eHobbies.com?

To locate specific items on eHobbies.com, users can utilize the search bar for direct queries or browse through categorized...
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What products do you carry on eHobbies.com?

eHobbies.com offers a diverse range of hobby supplies, featuring model kits for various vehicles, crafting tools, arts and...
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Is there a membership or loyalty program?

eHobbies.com does not have a specific loyalty program, but they do offer frequent promotions, discounts, and special offers....
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Are gift cards available for purchase?

eHobbies.com may offer gift cards, but their availability can change. To confirm if they can be purchased, it is advisable to...
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