What should I do if my package is damaged during shipping?

If a package arrives damaged during shipping from eHobbies.com, it is important to take a few steps to address the issue appropriately. First, inspect the contents of the package carefully. Document any damage to the items as well as the packaging itself. Taking photographs of the damaged items and the shipping box can be very useful for records and potential claims. Next, check the current web page for eHobbies.com’s policies regarding damaged items. They often have specific procedures in place to handle such situations, which may include submitting a claim or notifying customer service directly. Review the shipping and return policies carefully to understand the steps you need to follow to initiate a return or replacement. Typically, it is advisable to report the damage as soon as possible, as there may be time limits for filing claims depending on the shipping method. If there are instructions provided for returns or claims, follow those closely to ensure a smooth process. It may also be helpful to keep all original packaging material for review. After reporting the issue, you can expect further instructions on how to proceed, which may include returning the damaged items or receiving replacements. Overall, though it can be frustrating to receive a damaged package, eHobbies.com usually has processes in place to assist customers in these situations. Be sure to refer to their website for the most current information regarding their policies and procedures related to damages in shipping.