WordPress Customer FAQ

This error typically occurs when there is an issue with a theme or plugin. To start diagnosing the issue, enable 'WP_DEBUG' in your 'wp-config.php' file. This allows you to see what type of errors are being produced. If it is a plugin issue, access your WordPress site's directory using FTP and navigate to 'wp-content/plugins'. Rename the plugin directory to disable all plugins, then restore each one by one until you find the problematic plugin. If it's a theme issue, navigate to 'wp-content/themes' and rename your current theme's folder. This will default your site to a WordPress default theme. Remember to contact the theme or plugin author once you've determined which one is causing the error.

If you've lost access to the email account associated with your WordPress site, you can still reset your password via phpMyAdmin. Here's a summary of the steps: 1. Access phpMyAdmin through your hosting account. 2. Locate your site's database. 3. Find the 'wp_users' table (your table prefix may vary). 4. Locate your username and click 'Edit.' 5. In the 'user_pass' field, input your new password, select 'MD5' in the function dropdown, and click 'Go.' A couple notes: This process directly interacts with your site's database, so ensure you back-up your site prior to making these changes. Also, consider updating your email in WordPress after this process to ensure account security going forward.

If you've lost access to your WordPress admin area and can't recover it through the email on file, you'll likely need to reset it from the database. WordPress stores user data in a MySQL database. You could use a tool like phpMyAdmin, usually available through your web host's control panel. Locate your WordPress database, find the "wp_users" table and Edit the appropriate user. You'll need to insert a new value into the user_pass field. Be sure to use the MD5 hashing function. It's highly technical and you may need help from someone with experience handling databases. Remember to always back up your website data before making changes to your database.

Transferring a Google domain to WordPress involves several steps: 1. Log into your Google Domains account. 2. Open the domain you want to transfer. 3. Click on 'DNS' in the left panel, then scroll to 'Name Servers' section. 4. Choose 'Custom Name Servers' and enter the name servers provided by WordPress (for example, ns1.wordpress.com, ns2.wordpress.com, ns3.wordpress.com). 5. Hit 'SAVE'. Remember, it can take up to 72 hours for this change to fully propagate through the internet. Please be patient. Once done, your Google domain should point to your WordPress site.