Withings Customer FAQ

To ensure your Apple Watch Workout App updates your fitness levels in the Withings app, make sure that Apple Health data sharing is enabled. Go to the Health app on your iPhone, tap on your profile picture, then on "Apps" and select Withings. Ensure that all necessary permissions for activity, workouts, and fitness data are enabled for sharing with the Withings app. If the problem persists, try syncing your devices again or restarting both the watch and phone.

If multiple accounts were created when you invited family members to join, each family member may have signed up with a separate email address. To manage the situation, each family member can log in with their own account information. If you intended for them to use a shared account, you can choose to synchronize data under one primary account by re-inviting them correctly through the family account settings. This ensures better data consolidation and sharing within the Withings ecosystem.

To return a product purchased from Withings, you will need to request a return authorization. Log into your account, navigate to 'My Orders', select 'Return or Exchange' next to the concerned order, and follow the instructions. As for phone support, Withings currently offers support via email and live chat, but phone support might not be available. For the most precise and current support options, please refer to the contact link found on this page you are viewing.

To chat with Withings customer service, please look for the chat icon or link on this page. Typically, it's located at the bottom right side of the screen. Click on it, and a chat box will open where you can type in your question or issue. Please note that the availability of live chat may vary depending on the time or day. If the live chat option isn't visible, it could mean that all customer service agents are currently busy or it's outside their operational hours. Thank you for your understanding.

If you're experiencing poor battery performance with your Withings watch, there are several potential actions you can take: 1. Check the battery condition: The Withings Health Mate app will show you the remaining battery life. If your battery is low, you should replace it. Please remember to use the recommended battery type for your specific model. 2. Follow battery conservation practices: Be sure to minimize unnecessary usage and turn off unused features. 3. Reset your watch: Sometimes, resetting your watch to its factory settings and then configuring it again can resolve battery-related issues. Should these steps not help or if you're unsure about replacing the battery yourself, consider consulting a professional for assistance.