Withings Customer FAQ

If multiple accounts were created when you invited family members to join, each family member may have signed up with a separate email address. To manage the situation, each family member can log in with their own account information. If you intended for them to use a shared account, you can choose to synchronize data under one primary account by re-inviting them correctly through the family account settings. This ensures better data consolidation and sharing within the Withings ecosystem.

To return a product purchased from Withings, you will need to request a return authorization. Log into your account, navigate to 'My Orders', select 'Return or Exchange' next to the concerned order, and follow the instructions. As for phone support, Withings currently offers support via email and live chat, but phone support might not be available. For the most precise and current support options, please refer to the contact link found on this page you are viewing.

To chat with Withings customer service, please look for the chat icon or link on this page. Typically, it's located at the bottom right side of the screen. Click on it, and a chat box will open where you can type in your question or issue. Please note that the availability of live chat may vary depending on the time or day. If the live chat option isn't visible, it could mean that all customer service agents are currently busy or it's outside their operational hours. Thank you for your understanding.

If you're experiencing poor battery performance with your Withings watch, there are several potential actions you can take: 1. Check the battery condition: The Withings Health Mate app will show you the remaining battery life. If your battery is low, you should replace it. Please remember to use the recommended battery type for your specific model. 2. Follow battery conservation practices: Be sure to minimize unnecessary usage and turn off unused features. 3. Reset your watch: Sometimes, resetting your watch to its factory settings and then configuring it again can resolve battery-related issues. Should these steps not help or if you're unsure about replacing the battery yourself, consider consulting a professional for assistance.

Yes, Withings products do come with a warranty. When you purchase a Withings product, it is covered by a warranty for a period of one year (or two years in the European Union) starting from the date of delivery. This warranty covers defects in materials or workmanship under normal use. However, it does not cover damage caused by misuse, neglect, accidental damage, alteration, or other circumstances outside Withings' control. For a warranty claim, you'll need a valid proof of purchase.