Withings Customer FAQ

If your scale is unresponsive after changing the batteries, ensure they are inserted correctly and that the battery contacts are clean. Remove any protective film from the scale. Try resetting the scale by removing the batteries and holding down the power button for about 10 seconds before reinserting the batteries. If it still doesn’t work, there may be a hardware issue that requires further troubleshooting.

It sounds like you might be experiencing an issue with the ECG app setup on your watch. Make sure your watch is updated with the latest firmware, as updates can resolve many problems. Try restarting your watch and then attempt to set up the ECG app again. If the issue persists, refer to the troubleshooting options in your user manual or look for a guide on our website. There may be additional steps specific to your model that can help.

To ensure your Apple Watch Workout App updates your fitness levels in the Withings app, make sure that Apple Health data sharing is enabled. Go to the Health app on your iPhone, tap on your profile picture, then on "Apps" and select Withings. Ensure that all necessary permissions for activity, workouts, and fitness data are enabled for sharing with the Withings app. If the problem persists, try syncing your devices again or restarting both the watch and phone.

If multiple accounts were created when you invited family members to join, each family member may have signed up with a separate email address. To manage the situation, each family member can log in with their own account information. If you intended for them to use a shared account, you can choose to synchronize data under one primary account by re-inviting them correctly through the family account settings. This ensures better data consolidation and sharing within the Withings ecosystem.

To return a product purchased from Withings, you will need to request a return authorization. Log into your account, navigate to 'My Orders', select 'Return or Exchange' next to the concerned order, and follow the instructions. As for phone support, Withings currently offers support via email and live chat, but phone support might not be available. For the most precise and current support options, please refer to the contact link found on this page you are viewing.