The question we are asked most often is about how to talk to Withings customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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One of my scale feet came off and is lost and I need to order more. How can I do this?
We recommend checking the official Withings website for any available replacement parts for your scale. They usually have information on ordering parts or a way to help you with replacements directly.
Asked Oct 21, 2025 12:14 PM
Do I have to download the app for the scale to work
Yes, you need to download the Withings app for the scale to function properly. The app allows you to monitor your weight, track trends, and access additional features that enhance your experience with the scale.
Asked Mar 2, 2025 6:14 PM
New batteries but does nothing when I step on the scale
If your scale is unresponsive after changing the batteries, ensure they are inserted correctly and that the battery contacts are clean. Remove any protective film from the scale. Try resetting the scale by removing the batteries and holding down the power button for about 10 seconds before reinserting the batteries. If it still doesn’t work, there may be a hardware issue that requires further troubleshooting.
Asked Jan 23, 2025 4:38 PM
when i try to reset my watch with the ECG setting it takes me to let's get started & after that i can't go any futher hence i have no ECG app
It sounds like you might be experiencing an issue with the ECG app setup on your watch. Make sure your watch is updated with the latest firmware, as updates can resolve many problems. Try restarting your watch and then attempt to set up the ECG app again. If the issue persists, refer to the troubleshooting options in your user manual or look for a guide on our website. There may be additional steps specific to your model that can help.
Asked Jan 10, 2025 4:11 PM
The Workout App on my apple watch does not update my fitness level under ‘Activity
in Withings app. How do I make it update
To ensure your Apple Watch Workout App updates your fitness levels in the Withings app, make sure that Apple Health data sharing is enabled. Go to the Health app on your iPhone, tap on your profile picture, then on "Apps" and select Withings. Ensure that all necessary permissions for activity, workouts, and fitness data are enabled for sharing with the Withings app. If the problem persists, try syncing your devices again or restarting both the watch and phone.
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