How to Report an Issue with Walgreens Delivery?
Walgreens offers a variety of delivery options for online orders. If there's a problem with your delivery order, how to fix it depends on the delivery method you chose. Here's what you need to know about reporting the issue.
Local Walgreens Delivery
Walgreens offers same-day local delivery for products available in store. Reporting an issue with local delivery depends on how you placed the order. For orders placed directly with Walgreens, call your local store to report any issues. You can also call the Walgreens customer service line if you have trouble getting in touch with your local store. When you call, be ready to provide a few details so the issue can be resolved quickly:
- Your order number (typically delivered via email or text)
- The delivery address for your order
- Your phone number or email
Third-Party Local Walgreens Delivery
Beyond direct orders, you can get local delivery through third-party platforms such as Instacart and Uber Eats. If you used a third-party service, you should contact the service provider rather than Walgreens. Here you can find the contact information for a few popular Walgreens delivery services:
Non-Local Walgreens Delivery
Walgreens also offers non-local delivery for some orders placed through its website. These orders are delivered via carriers like USPS and FedEx. Here's how to report issues with non-local deliveries:
- Go to the Walgreens website.
- In the top right-hand corner, click on Sign in.
- Once signed into your account, click on Account in the top right-hand corner.
- Choose Your Account from the drop-down menu.
- On Your Account page, hover your mouse over Purchases.
- Click on Purchase History from the drop-down menu.
On the Purchase History page, find the relevant order and look for the order number (typically located near the order's total price).
With your order number ready, call Walgreens' customer support phone number. Explain the issue with your delivery and provide your order number. In some cases, you might receive a full or partial refund as compensation for the problem. Walgreens generally processes refunds in 30 days or less.
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