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Vueling Airlines Customer FAQ

Top Answers & How-to Guides

What is Vueling Airlines's Phone Number?

The question we are asked most often is about how to talk to Vueling Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Vueling Airlines offer any loyalty or frequent flyer programs?

Yes, Vueling Airlines offers a loyalty program called Vueling Club, which allows frequent flyers to earn and redeem Avios points for...
Ask any question you have about Vueling Airlines customer service, get an answer now.

Recent Vueling Airlines Customer Questions

I need to transfer in Barcelona. from a flight from Malta to Alicante. How much time do I need

For a comfortable transfer at Barcelona airport when flying with Vueling Airlines, we typically recommend allowing at least 90 minutes. This should give you sufficient time to disembark your flight from Malta, navigate through the airport, go through any necessary security checkpoints, and reach your departure gate for your flight to Alicante. However, factors such as airport size, passenger volume, and specific travel circumstances can vary, so it's better to allow extra time whenever possible. Maintain regular checks on updates regarding your flight schedule as well.
Asked May 23, 2024 12:56 PM

The vueling website does not recognize either my Iberia flight code or the Vueling code Iberia gave me

We're sorry to hear you are having difficulties. This sounds like it might be a technical issue or there may be some error with the code. Unfortunately, flight bookings and associated codes are often specific to the airline with which the booking was originally made. Since Iberia provided you the codes, it might be best to communicate with them directly for a solution. Check the codes for any errors and ensure you're inputting them into the correct sections on the Vueling website.
Asked Apr 8, 2024 8:18 PM

We made a name mistake when placing our booking, how do we update it?

If you've made a mistake with the name on your booking with Vueling Airlines, don't worry. You can make the necessary corrections for free within 24 hours after making your booking. You can do this by logging into the 'Manage your booking' section on the Vueling Airlines website and choose 'Correction of names'. Do note that after 24 hours, a fee will apply for the correction. Also, remember that the change is subject to fare conditions and may not be possible if you've already checked in for your flight.
Asked Mar 29, 2024 3:51 PM

I purchased flight and did not get flight confirmation . How do I get flight confirmation?

Your flight confirmation is typically sent via email after you have completed your purchase. If you didn't receive it, first, check your spam or junk mail folder as it may have been filtered there. If it isn't there, it's possible there may have been a typing error in the email address entered. You may log in to your account on the Vueling Airlines website and check your booking status or re-send the confirmation to your email. If the issue still persists, we recommend reaching out to Vueling Airlines' customer service directly.
Asked Mar 26, 2024 7:02 PM

I have a flight booked in April. I will be taking my sleep apnoea machine. is there anything i need to do. Tried contacting customer services number UK but kept going round in circles

If you need to bring a sleep apnoea machine on board a Vueling Airlines flight, you are allowed to do so. However, it's important for you to declare this at the time of booking or at least 2 hours prior to the flight, as it is classified as a Special Assistance request. And don't worry, the equipment will not count as part of your baggage allowance. Just ensure you have enough battery supply for the whole flight plus some extra as the airlines cannot provide electrical power for the machine. Also, remember to bring all essential components of your machine in your carry-on luggage in case you need to use them during the flight.
Asked Mar 20, 2024 3:49 PM

Help me with my Vueling Airlines customer service issue

Luggage and Baggage

How Do I Track My Missing Vueling Airlines Luggage?

You need to know that it's possible to track your luggage only if you have registered it in time. If you didn't register your luggage...

What Do I Do If My Baggage Is Lost on Vueling Airlines?

Luggage should arrive at the same time as the passengers but when unforeseen events can lead to your baggage getting lost or delayed....

What is Vueling Airlines' baggage allowance policy?

Vueling Airlines' baggage allowance policy allows passengers to carry one piece of hand luggage with a maximum weight of 10kg and dimensions...

Flight Changes and Cancellations

How Do I Correct My Itinerary with Vueling Airlines?

Click to read our complete guide for this question.

How Do I Request a Refund from Vueling Airlines?

In this guide, we are going to show you how to cancel your Vueling Airlines flight and receive a refund. To begin, please navigate...

How Do I Cancel a Flight for Vueling Airlines?

Do you wish to cancel a flight for Vueling Airlines? Unfortunately, you cannot do it. However, Vueling Airlines allows you to make...

Can I change my Vueling Airlines flight date or time?

Yes, you can change your Vueling Airlines flight date or time. Vueling provides the option to modify your booking through their website...

What happens in case of flight delays or cancellations with Vueling Airlines?

In the unfortunate event of flight delays or cancellations with Vueling Airlines, we strive to minimize the inconvenience caused to...

Are there any fees for changing or cancelling my Vueling Airlines flight?

Yes, there are fees for changing or cancelling your Vueling Airlines flight. The fees vary depending on the fare type and the timeframe...

Seating and Carry-on

What are the options for seating on Vueling Airlines?

Vueling Airlines offers three different seating options for passengers. Firstly, there is the Basic Fare, which includes a randomly...

Can I bring a carry-on bag on Vueling Airlines? What are the size and weight restrictions?

Yes, you can bring a carry-on bag on Vueling Airlines. However, there are specific size and weight restrictions that you need to adhere...

Pets on Board

What is Vueling Airlines' policy for traveling with pets?

Vueling Airlines welcomes four-legged friends on board! Our policy allows domesticated cats and dogs to travel in the cabin of our...

Travel Documents

What documents do I need to travel with Vueling Airlines?

When traveling with Vueling Airlines, you will need certain documents to ensure a smooth journey. Firstly, all passengers, including...

In-Flight Services

Does Vueling Airlines offer in-flight meals?

Yes, Vueling Airlines offers a range of in-flight meals to enhance your travel experience. We understand that nourishment is crucial...

Does Vueling Airlines offer any loyalty or frequent flyer programs?

Yes, Vueling Airlines offers a loyalty program called Vueling Club, which allows frequent flyers to earn and redeem Avios points for...
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