Vueling Airlines Customer Service Issues

Flight Seating Complaint I had a disappointing experience with Vueling flights VY1240 & VY1241. My husband and I reserved premium seats 1A & 1B along with a wheelchair service due to my recent heart operation. We needed the extra legroom to prevent blood clots and ensure easy assistance during the flight. Unfortunately, on the return journey, we were denied our booked seats because of the wheelchair assistance. Despite our requests, we were moved to inadequate seats 18F & 18E, which lacked the necessary space and comfort for my health needs. The crew cited company policy but didn't provide a satisfactory explanation. We had pre-booked these specific seats weeks prior without any prior notification of this policy change. The situation caused unnecessary stress and inconvenience for us and even affected our son and his partner. I believe this treatment goes against the agreement I had with Vueling and discriminated against my health condition. I look forward to a prompt response to address this distressing issue. Sincerely, Toni Leggett

Dear Sir/Madam, I am writing to address the cancellation of flight VK8413 on 03/09/[redacted] from Lisbon to Amsterdam, with a scheduled departure time of 17.25. My booking reference is C9SZ4C. The passenger (1) is Matias van Zanten. This flight was cancelled around 21.15. I am requesting compensation under EC Regulation [redacted]/[redacted] for the delay, following the rulings of the Court of Justice of the European Union in Tui & others v CAA and the Sturgeon case. With a scheduled flight length of at least [redacted] km, I am seeking a compensation of €[redacted]. Additionally, I wish to highlight the lack of drinks or food provided during the delay while the temperature was around 30 degrees. I hope for a response within 14 days. Yours faithfully, Eeke Bakker.

Hello, I flew on Vueling flight VY6004 to BCN on August 30th, connecting to ORD Chicago on Norwegian flight DY7155. My carry-on was taken due to size and promised to go directly to ORD, but it did not arrive. Upon landing in ORD, Norwegian staff indicated I needed to contact Vueling since the bag was tagged by them. I was advised to file a PIR report online as there is no Vueling counter in Chicago. When I spoke with Norwegian the next day, they informed me that my bag should have been picked up in Barcelona, not all the way to ORD as previously mentioned. Apparently, my bag ended up in Bordeaux, France. Now, Vueling requires the PIR Report, which was not filed. The bag number is VY585385, a black soft carry-on bag with my name, a bunny rabbit name tag, and possibly a pink ribbon. I'm Kathy Moomey from Traverse City, Michigan, and I can be reached at [redacted]. When found, I would like it shipped to Traverse City, Michigan airport (TVC). Your assistance in recovering my items, including important medication and a $[redacted] mouth guard, is greatly appreciated. Thank you for your help! -Kathy Moomey

I was incorrectly charged at the airport in Barcelona and never received a refund. The agent's name is ANU, and the locator number is RGRg2N. Despite being informed that my card payment did not process and not receiving a ticket, $[redacted].58 was deducted from my bank account. The offer ID is KV[redacted], and the reference number is [redacted]. This charge is unauthorized since I did not obtain a ticket as indicated. I request an immediate refund. I am prepared to provide additional evidence, such as my statement showing the purchase of a new ticket and the receipt I was given at the time.

Good afternoon, I would like to share my recent experience regarding my flight with Vueling to Valencia on September 4, [redacted]. Our travel agency inquired with your airline in advance about bringing a portable oxygen concentrator onboard to use during the flight. This device draws in air from the surroundings and converts it into oxygen. Vueling confirmed that this was acceptable. However, despite this confirmation, I contacted Vueling again to ask if I needed to inform them before the flight, including the flight number. They assured me it wasn't necessary. During check-in, there were no issues, but boarding caused significant problems. We almost delayed the flight, as after much discussion and communication with the captain on board, we were allowed to board only 3 minutes before departure. This was incredibly stressful, given the uncertainty of being able to board. The return flight also involved challenging conversations. I would appreciate suggestions on how to improve this process in the future. We found the flight itself pleasant, but I hope to avoid such issues in the future. Regards, Irene M.

I recently had a concerning experience during my flight from Florence to Luton. Despite being assured that my offloaded bag would reach me, the tracking system indicates it's still being searched for, making me fear it may be lost or stolen. The delay and lack of clear information have been distressing, especially given the valuable contents in my Louis Vuitton bag. Attempting to contact the airline for help only resulted in frustration and additional expenses due to international calls. I am unsure how to proceed and prevent any potential theft. Your assistance in this matter would be greatly appreciated. Thank you, Deb.

Hello, I would like to report that on September 6th, I experienced the unfortunate loss of my luggage from my Vueling flight VY3544 from Barcelona to Ibiza. My claim was submitted with the file reference IBZVY57509 at the Vueling desk at Ibiza airport on that same day. It has been 6 days since the incident and I have not received any notification regarding the status of my lost luggage. In the lost luggage, I had various valuable items with a total estimated cost of $4,[redacted] as detailed below: - Black Gucci belt: $[redacted] - Retainer from Dentist: $[redacted] - Black Dell Work Laptop: $[redacted] - Lululemon Pants (x3): $[redacted] - Makeup: $[redacted] - Beige Prada Shoes: $[redacted] - Remaining clothes / accessories: $[redacted] In addition to these items, I also had prescription medication - Xanax and Zoloft, for which I can provide receipts. The loss of my luggage not only resulted in financial damages but also had severe implications on my mental health, making me unmedicated for four days until my return on the 9th. For any updates or the possibility of a full reimbursement, please contact me at [redacted] or [redacted] If my luggage is found, it can be shipped to 2 Horizon Road Fort Lee NJ [redacted] Apt #[redacted]. Thank you, Nicolette Maggio

Hello, my mother will be flying with Vueling from Fuerteventura to Saint Petersburg (Russia) with a layover in Barcelona. I purchased a ticket for her with two flights, VY [redacted] departing at 13.20 from Fuerteventura and arriving in Barcelona at 17.20, and VY [redacted] departing from Barcelona at 23.10 and arriving in Saint Petersburg at 04.20, with a layover of 5 hours and 50 minutes at Terminal one. It's a self-transfer at the airport, and passengers may need to handle transferring their luggage themselves. I'm inquiring if Vueling can send the luggage directly from Fuerteventura to Saint Petersburg to ease my mother's journey. She is retired, doesn't speak English or Spanish, and is worried about navigating the process alone. I have three main questions: 1) Can checked baggage be sent directly from Fuerteventura to Saint Petersburg without needing to retrieve it in Barcelona? 2) Is there a service to help elderly passengers navigate from one flight to another? I've seen services for minors and people with disabilities but not for the elderly. If such a service exists, what is the cost and how can it be arranged? 3) If she must collect and re-check her luggage, does this mean she can't enter the terminal until 2 hours before her second flight, requiring her to spend 3 hours in the check-in area rather than inside, exploring shops, restaurants, or the lounge? Thank you for your assistance. Best regards, Maria V.

Hello, I need assistance regarding my delayed baggage situation with Vueling. I was on a flight from Stockholm to Tunis on September 14th via Barcelona. Unfortunately, my bag did not arrive with me. My boyfriend and I both had delayed bags, and while his was delivered on Wednesday, mine is still missing. The bag tag was under my name, but we suspect my bag might be listed under his name since the tag was switched. I have tried contacting Vueling through email and phone calls without much luck in getting a response. Given that I have relocated to Tunis, the contents of my bag are significant and replacing them would be costly. I have provided Vueling with all necessary information such as passport details, tags, and tickets, but the communication has stalled after that. Unfortunately, the international phone calls to Vueling from Tunis are expensive. I hope for a prompt resolution to this issue and appreciate any help in locating my missing bag. Thank you, J.T.

My friend and I traveled from Palma to Barcelona on 9/21. We faced flight disruptions due to a strike, with our first flight at 15:30 being canceled and the second (17:45) delayed by two hours. Unfortunately, our checked suitcases didn't arrive on time for our U.S. flight at 21:00. The lost baggage line was too long, risking a missed connection. Luckily, after explaining our situation, we were advised to proceed to security and call later to report the missing luggage. Despite our daily attempts to reach out, no phone numbers have yielded any responses. The fear of losing our belongings grows as time goes by. The missing suitcases are a bright yellow hard shell trolley and a smaller black wheeled suitcase, both with luggage tags (0 [redacted] VY [redacted].) We are willing to cover shipping costs to the U.S. and seek guidance on the steps to recover our baggage.

Hello, I am Mohammad Amin Toyouri. I recently traveled on one of your flights, VY6105, from Rome to Barcelona on September 24. Unfortunately, I left my Kindle e-book behind. I have completed the necessary form for this incident and would appreciate your assistance in expediting the inquiry process. I am anxious about losing my Kindle and would like to know if you have found it. Please provide me with an update at your earliest convenience. Details of my lost item are as follows: Identifier: FS[redacted]23 Category: COMPUTER & TABLETS & NETWORKS: eBook Model/Brand: Black Kindle Paperwhite Description: 6” Kindle Paperwhite with "Nesa’s Kindle" or "Amin’s Kindle" on the right side when opening the cover. The book currently opened on it is “The Writing of the Disaster.” Case/Cover: Black Amazon Kindle Paperwhite leather cover Location: Left in the seat pocket on seats 5A and 5B Location of Loss: Aircraft (VY6105) Thank you, Amin Toyouri

Hello, I am reaching out regarding our flight reservation on August 29th to Malaga under Flight No VY1261 departing at 8:55 am with seat assignment [redacted]. Unfortunately, one of our party members fell ill and could not travel as planned. Our insurance provider requires additional documentation to process our claim. They specifically requested a cancellation invoice, a no-show document, or confirmation that the booking was not used and no refund was due. Could you please provide me with the necessary documents to forward to our travel insurance for the claim process? Thank you for your assistance.

Dear Sir/Madam, I am writing regarding flight [redacted] on September 29 from IBZ to BCN with a scheduled departure time of 10:55. Unfortunately, this flight arrived 3 hours late at BCN, causing myself and my friend Lisa Kovacs to miss our connecting flight back to the states. Upon arrival, none of the passengers' luggage was available, leading to over [redacted] individuals waiting at the Iberia office for 3 hours to report missing items. We had to incur expenses for a hotel and new flight due to the missed connection. Despite assurances from Vueling that our bags would be on a subsequent flight and delivered to our hotel, our luggage was significantly delayed, causing inconvenience. While flight delays can occur, the widespread issue of missing luggage raises concerns. In accordance with EC Regulation [redacted]/[redacted] and recent court judgments, I am seeking compensation of €[redacted] (€[redacted] per passenger) for the 276km flight delay. I hope to receive a response within 7 days. Thank you for your attention to this matter. Sincerely, Shaily J.

On September 23, [redacted], I checked in for my flight from Valencia to Seville, KY9SHC, scheduled for departure at 10:54 am. During check-in, I was mistakenly charged twice for one suitcase, resulting in an extra fee of 54.00 EUR. The clerk was unable to reverse the charge, and his supervisor advised me to contact you for a refund. The charge was made on my VISA ending in VLCA0163. I am requesting a reimbursement of 54.00 EUR to be credited back to my Visa. Name: Simone Louise Lawrence Email: [redacted]

I faced a frustrating situation while traveling from Ibiza to Barcelona with a connecting flight to America. The delay caused me to miss my next flight, and the staff was unhelpful and rude. Despite the airline's fault, their employee showed no concern and offered no support. This lack of customer care is unacceptable. Other airlines like Delta have assisted me in similar situations by finding alternative flights promptly, highlighting the importance of good customer service in such cases. The way we were dismissed and treated with disrespect when seeking information only added to the unpleasant experience. As a frequent flyer with this airline, it's disappointing to receive such treatment after being a loyal customer. If this issue remains unresolved, I will consider switching to a more respectful airline and share my negative experience with others.

I've been attempting to submit a claim with Vueling for nearly a month now. However, each time I try to complete the online form, I receive an error message saying certain areas are incomplete despite filling it out accurately multiple times. I tried contacting Vueling by phone but had no luck, and there seems to be no email available either. My luggage was returned two days late by Vueling Airline, leading me to incur expenses for essential items. Despite my efforts to claim a refund online, I have been unable to do so within the 21-day limit. I possess receipts, a Lost & Found reference number, boarding pass, and flight details (Flight VY1375, dated 13/11/19, departing 13:25 from Amsterdam to Alicante). I am simply looking to recover the expenses caused by the delay. Thank you for your assistance.

I am following up for the third time regarding our lost special luggage at Dusseldorf airport on September 22, [redacted]. Despite filing a report with the following details: PIR: DUSVY10350 Name: A. Z. We received no response despite multiple attempts to contact customer service. Upon visiting the airport, we discovered that the shipping company had taken the luggage without providing any tracking number or information to the airport. It is your responsibility to ensure the delivery of our luggage to the address provided in the report or provide a full refund for the lost items. Urgently awaiting your response.

Subject: Double Charge Refund Request for Vueling Flight Hello, I have noticed that Vueling charged me twice for a flight to Malaga on 15 October. The correct amount should be £[redacted].90, as confirmed by Vueling in writing. However, my bank statement shows an incorrect deduction of £[redacted].07 on 23 July. I have attached the bank statement for your reference. Please process a refund for the extra charge as soon as possible. Thank you. Mr. Perry

I am following up on our missing luggage case from Dusseldorf airport on 22nd September [redacted]. We immediately reported the issue and received PIR: DUSVY10350 under the name ABDELRAHMANZEYA. Despite numerous attempts to contact customer service, there has been no response until our visit to the airport revealed that the shipping company collected the luggage without providing any tracking information or delivering it. It is essential for you to ensure our luggage reaches the specified address mentioned in the report. If delivery is not feasible, we expect a full refund for the lost items. Kindly provide a prompt response to resolve this matter promptly. Thank you.

We were asked to leave the plane even though we were already in our seats. The airline made an error by overbooking the flight and then asking us to deboard after we had been called to board. It was a very embarrassing experience. My boyfriend received his compensation from Vueling by contacting them, but when I try to use the same claim number, it says the case is closed. I believe I should also be compensated fairly for the ordeal we went through, which included a 12-hour wait at the airport and a negative impact on our first trip to Paris together. I would appreciate any assistance. - Valeria