Vueling Airlines Customer Service Issues

I need assistance. On October 5, [redacted], my family and I were on flight VY7337 from Marrakesh to Barcelona. When we landed in Barcelona, we discovered that none of the baggage, including our important belongings like hospital records and medications from our trip, had been loaded onto the plane. Despite waiting at the carousel and seeking help at the lost and found, there was no assistance from Vueling staff, leaving us in the dark on how to proceed. We have been trying to retrieve our missing luggage using reference number SR Number 1-[redacted]1 (booking code: REQF2D) since returning home. The mishandling of the situation is unacceptable, from failing to load luggage and lack of communication to not informing us about Property Irregularity Reports (PIR). We paid for our bags to be checked, and now find ourselves without our belongings due to this negligence. Any help in resolving this matter would be greatly appreciated. Thank you.

My luggage was reported missing in Rome on the 30th, causing me to miss my USA flight for medical reasons. On the 6th or 7th of October, the World Tracer website finally updated to show the bag had been found and taken by delivery services on October 3rd. Despite the airline claiming it was delivered on October 3rd, they failed to provide a tracking number or the name of the delivery company. I contacted Aviation Services in Rome, who clarified that on October 3rd the bag was handed to "delivery services" to begin the delivery process, not necessarily to me. I've been at the Hotel since October 2nd, and nothing has arrived. I've attempted to reach Vueling on various phone numbers but have had no luck.

I have exhausted all possible phone numbers for Vueling, attempted the Online Chat automated service, and contacted my cell phone provider to ensure I am dialing correctly, but unfortunately, I still cannot reach anyone. I have tried diligently to follow Vueling's recommended methods for seeking help, but to no avail. Kindly provide assistance with my current SR Number: 1-[redacted]3. I urgently need help resolving this matter as I have tried contacting customer service through different phone numbers multiple times, without success. It is crucial that I speak with a representative since I have an upcoming flight, yet I cannot access my booking on your website. I made my flight reservation directly with Vueling in August, received it in the Vueling App last week without any issues, but now it is missing both from the app and the website. Despite having the confirmation email, following your instructions to locate the booking has proven futile. Please refrain from suggesting I contact Customer Service, as my numerous attempts have been unsuccessful in reaching anyone. Please assist promptly. My SR Number is 1-[redacted]3. Thank you.

Dear Customer Service, I encountered issues utilizing the complaint feature on your website, prompting me to seek an alternative method of contacting your company. My frustration stems from a recent incident involving ticket purchases from Amsterdam to Florence for a family surprise this weekend. Despite the significant investment in tickets and luggage, I made an error in entering the surname for my sister during the online check-in process. Discovering the potential discrepancies in names on passports versus tickets and the associated costs for corrections led to further stress. Despite the considerable fee of [redacted] euros per alteration, I proceeded to rectify the mistakes. Regrettably, I later realized a second error concerning my mother's name on the ticket. Given the looming departure time, I faced a difficult choice between incurring additional expenses or canceling the trip altogether. Opting to proceed with the changes, albeit at a high cost, I now find myself burdened by the financial implications of these errors. Efforts to contact your customer service team proved challenging due to the complex phone menu options. The exorbitant fees for name changes on tickets have left me bewildered, particularly the substantial difference in rates. I am struggling to comprehend the rationale behind such charges, especially compared to industry practices of other airlines. In light of these circumstances, I seek clarification and potentially some form of compensation for the unexpected financial strain. I hold onto the hope of a resolution to salvage what was supposed to be a memorable weekend getaway. Awaiting your response. Sincerely, Jeroen from R.

Hello, I am a disabled person in a wheelchair who requires special assistance. I would like to know how the priority service at the airport works. Also, could you please advise me on how early I should arrive at the airport before my flight? I noticed a roundtrip flight from Catania to Florence (FLR) scheduled for Monday, November 18, [redacted], departing at 13:25, and returning on Friday, November 22, [redacted], at 13:25 from Florence. Since I have a meeting at the university in Florence ending at 13:00 on Friday, do you have any other return flights available on the same day? I see there are no other return flight options for Friday, November 22. Is it possible to arrange an alternative? Also, are there any morning flights from Catania to Florence on Tuesday, November 19? Can online check-in be done for myself and my companion? Best regards.

Hello! I wanted to share an issue I faced with my carry-on bag. When boarding, the cabin crew requested that my carry-on bag be checked. I preferred not to check it as there was still space overhead near my seat. To my surprise, I was given a baggage tag and my bag was taken to be checked because the space above my seat was supposedly for another passenger. Reluctantly, I complied. Unfortunately, my newly purchased Rimowa carry-on bag now has several scratches. I bought it less than a month ago, handled it with care, and this was its first use. The crew checked it in despite it being intended for hand luggage. I feel the need to bring this complaint to your attention since carry-on bags are not meant for check-in. The flight in question was VY8466 from Barcelona to Lisbon. I hope this matter can be addressed promptly.

To Whom It May Concern, I am writing to report an incident that occurred during Vueling flight #[redacted] on August 29, [redacted], from Florence, Italy, to London-Gatwick. While the plane was taking off, it suddenly had to abort the flight due to an engine light alert. We were safely secured in our seats but shocked by the sudden stop. The captain informed us in Italian and English about the situation and directed us back to the terminal. The flight was ultimately canceled, and we were rebooked for a flight out of Rome the next day, provided with accommodation for the night. I am now in need of a confirmation from Vueling stating that the flight was canceled due to mechanical issues, as my travel insurance is reluctant to cover our expenses citing operational reasons. This documentation is crucial for securing our refund for additional costs incurred during our extended stay in Europe. Thank you for your attention to this matter. Despite this inconvenience, we had a wonderful time in Italy and look forward to future travels. Kind regards, Christine M. V.

My brother flew from Barcelona El Prat to Turin Airport on November 13th on flight number VY6514. Unfortunately, upon arrival, his bag with reference number VY546447 did not arrive. He explained the situation at baggage reclaim as he had another flight on the 16th for a business trip and needed his bag urgently. Despite numerous attempts to track the bag using the PIR code TRNvY13256 on the website, there has been no progress. Speaking to 20 agents yielded no solution, and the customer service has been unhelpful with no resolution in sight. It's frustrating that Turin Airport is unreachable by phone. Vueling must take responsibility for the inconvenience and financial burden this has caused my brother, who had to buy essential items for his trip. I am hoping for a swift resolution and the prompt return of the bag to avoid further expenses.

I recently made bookings for two flights with the following confirmation codes: BCN to AGP – BF71PD AGP to BCN – OY8D6S Encountered several issues: - Difficulty logging in to add bags. Had to reset password through the AVIOS site redirected by Vueling. - Trouble returning to Vueling site from AVIOS site due to broken link. - Bags can only be added under "more ways to improve my journey," not directly. - Had to convert bag weight from kg to lb separately. - Pricing discrepancy of 30EUR vs. 34EUR for 20kg/44lb bags on different legs. - Vueling Club not showing bookings despite being logged in. - Difficulty contacting customer service or getting answers from the FAQ section. - Frustration with lack of US phone support for customers. - Baggage fee discrepancies and missing flight credits on Vueling and Avios sites as a member. Overall, disappointed and frustrated with these experiences as an American customer.

Hello, I recently made a booking from London to Dubrovnik for the 3rd of December at 9:10 am. I'm an Australian traveler who is very cautious about adhering to Schengen rules. I understand the regulations about exiting the Schengen zone within three months and not re-entering for another three months. My next stop is Croatia, which is not part of the Schengen zone, and I have a 2-hour layover in Rome. My intention was to stay within the airport and proceed directly to my next flight. However, I've just discovered that flying into the Schengen zone, even if not leaving the airport, may not be allowed. This has left me quite anxious. I have already reached out to the booking agency, and they advised me to contact you for clarification. I would appreciate a prompt response. Thank you and kind regards, SK

Subject: Re: Query About Compensation for Cancelled Flight Hello Support, I am writing in reference to the case number 1-[redacted]1. I recently received a reimbursement of [redacted] EUR for the cancelled flight EYPHSC. I am quite dissatisfied with the amount, particularly since it was for two passengers. I had purchased two tickets from Martinique FDF to Paris ORL on the 20th of November – one for myself, Hana S., and one for my boyfriend, Tomas G. I am requesting a minimum of [redacted] EUR for Tomas's compensation in addition to covering other costs related to the flight cancellation. I also want to highlight that we missed our connecting flight from Paris to Prague on the 21st of November. We had to buy replacement tickets for [redacted].74 CZK (approximately [redacted] EUR), as well as rebooking a conference for [redacted] EUR due to the flight cancellation. To summarize, I am seeking: 1) [redacted] EUR for Hana S.'s flight compensation 2) [redacted] EUR for Tomas G.’s flight compensation 3) [redacted] EUR for the missed connection flight from Paris to Prague 4) [redacted] EUR for the rescheduled conference This totals to [redacted] EUR remaining after deducting the [redacted] EUR already received. Kindly transfer this balance to my bank account at your earliest convenience. The account details are as follows: Bank Account: [redacted] IBAN: CZ[redacted][redacted]02 Swift Code: RZBCCZPP I have attached all the necessary documents for your reference. Please do not hesitate to reach out if you need further clarification or evidence. Thank you for your prompt attention to this matter. Best regards, Hana S. +[redacted]53

Hello, I am reaching out to inquire about booking 30 flights for 10 individuals for a trip in June [redacted]. We are interested in the Optima fare with the following itinerary: - June 22: ORY to BCN, departing at 10:50 - June 24: BCN to IBZ, departing at 12:45 - June 28: IBZ to BCN, departing at 7:00 I am wondering if there are any discounts or promo codes available for booking this many flights simultaneously. Your assistance is greatly appreciated. Thank you, Chris

My name is Julia H. I recently took a flight to Amsterdam, which was overbooked, and I was told I would receive compensation. Unfortunately, I couldn't access the email regarding the banking information request due to my travels. Despite my several attempts to have the email resent, I haven't received any responses, which is quite frustrating. I am currently in the U.S. and calling is not an option for me as I wish to avoid high fees.

I am having trouble reaching Customer Service. The automated phone system instructs me to go online to modify my booking, but I am unable to speak directly with a representative. I would like to include two small dogs on our reservation; one dog will accompany my husband and the other will accompany me. Both pets are well below the 8KG weight limit. However, I am aware that there is a restriction on the number of dogs allowed on the flight. Kindly advise me promptly on the process to add our dogs to the reservation. Thank you.

Dear Vueling, I have been attempting to reach out to you via phone and email, but have not received any responses. Please urgently contact me on my mobile at +44 (0) [redacted] - Jake Ratzon. The issue involves my brother's suitcase, which contains all his belongings. If the suitcase cannot be located, please notify me so we can proceed accordingly. Kindly provide the airline's phone number in the UK/Spain for a telephone conversation. Enclosed are images displaying the ticket from AMS-LON (Luton Airport). Despite numerous attempts to communicate, the customer service manager, as indicated in the emails below, assured me of a follow-up call but to no avail.

Hello, On December 10th, I unintentionally forgot my bag in the overhead locker. I promptly followed the airport's instructions and submitted a lost item report on MissingX.com's website. I believed I identified a potential match in their database, but received a response stating they do not deal with Vueling. Upon visiting the airport, I was informed that lost items are returned to La Coruña (the departure city). After contacting Vueling in La Coruña, they directed me back online. Any guidance on how to proceed would be greatly appreciated.

I contacted Vueling on August 27, [redacted], to initiate the refund process for the delayed luggage. They promptly sent me an email with a form to fill out, requesting all necessary details. After submitting the form, I did not receive any response and am still waiting for my refund. Could you please provide an update on when I can expect to receive it? If the refund does not come through, I will have to consider taking legal action against the company for the inconvenience caused.

I purchased a round trip ticket from Milan to Paris for December 23-27, [redacted]. However, this morning, I mistakenly changed the flight dates to February [redacted] on the Vueling app. Surprisingly, I was not charged for this change. When I tried to revert to my original dates, I was prompted to pay 25 euros. After entering my credit card details, I received a message stating my payment is pending approval. Despite waiting for hours, there has been no progress. My attempts to reach Vueling customer service have been unsuccessful. With my flight approaching, I am concerned about the status of my booking.

I have a flight booked from Athens to Barcelona tomorrow morning at 11:55. I live on an island, and I need to take a ship to get to Athens. Sadly, the ships are not sailing today due to windy weather conditions. I am concerned that I might miss my flight tomorrow, which is beyond my control. I am wondering if there is a policy in place for such situations, like the ability to change the departure date for free. Thank you in advance.

Yesterday, my daughter missed her 8:25 pm flight to Bilbao due to airport workers' lack of competence. The boarding gate information shifted from 19:35 to 20:00, and when gate number 20 finally showed up, my daughter went there. A lady at the gate informed her the flight was delayed until 9:15 pm. Subsequently, another lady stated she missed the flight due to an error with no further details, mentioning they were busy. Unfortunately, my daughter was left without any assistance or information as there was no visible Vueling customer service desk available.