Vueling Airlines Customer Service Issues

Vueling misplaced my carry-on bag during a trip from London to Barcelona, and they are declining to reimburse me for the clothing and hygiene items I had to purchase during my 4-day stay in Barcelona without my belongings. They are only offering [redacted] euros for the lost baggage, despite promising compensation for the expenses I incurred due to the baggage delay. Over a month has passed since the 21-day deadline, and I am still trying to claim the compensation. I was guided by customer service representatives and supervisors to file for both the delayed baggage expenses and the lost baggage costs. I appreciate any help you can provide. Thank you.

Dear Customer Service, My name is Kevin Miller Pereira, and I have a flight booked on January 4, [redacted], from La Coruña, Spain, to London Heathrow Airport. I currently have a connecting flight through Barcelona airport and would like to change it to a direct flight with Iberia Airlines. My booking number is QFKZT. The flight details are as follows: VY1295 from La Coruña to Barcelona at 16:45, then connecting to London Gatwick Airport, arriving at 21:15. I am requesting a direct flight from La Coruña to London with no layovers, preferably on January 4th. I need to make this change because I have work commitments in London and cannot afford to miss my shift. I have been unemployed for five years and am starting a new job in London on January 4th. I appreciate any assistance you can provide. Thank you. Kevin M. Pereira

On January 12th, our flight from Tel Aviv to Rome was canceled. We were rebooked on a flight to Barcelona and then to Rome on January 13th. We need to cancel this flight as it doesn't suit our travel plans. Can you please provide information on how to proceed with the cancellation and detail the refund process? Your prompt response is greatly appreciated. Thank you,

I'm writing in regards to my flight reservation with booking code L79SXB. I recently received notification that my flight has been rescheduled to a different date. This is very inconvenient for me as I have already arranged accommodations based on the original flight schedule. I have never encountered such a situation with any other airline, and this unpleasant experience has made me reconsider booking with Vueling in the future, especially since there is no compensation being offered for the inconvenience caused. I have noticed that there is an option to cancel my flight for a refund. I would like to know the deadline for cancelling my reservation. Is there a specific date by which I must cancel to be eligible for a refund?

I purchased London to Amsterdam tickets via OMIO, but the confirmation from Vueling contains errors in the names and an unknown credit card number. I encountered an issue on the website when trying to amend the details. I need to contact customer service to rectify the mistakes, confirm our flight, and obtain necessary ticket information for check-in. Our flight dates are Feb 16-24. My name should be on the ticket as Marc Johnson, but currently, only my wife's name is listed for both journeys. Contact me at [redacted] or [redacted]

Yesterday, on January 26, [redacted], I took a flight from FCO to LAS with a layover in Paris Orly using Vueling Airlines. At FCO, a hostess checked my carry-on trolley and ensured it would be sent to my final destination at LAS Airport on flight LV8011 with tag VY817291 and a purple "TRANSFER" tag. Unfortunately, my trolley did not make it to LAS, and I suspect it is still in Paris Orly. I am currently staying at Courtyard by Marriott Irvine J. Wayne Airport in California and urgently require my trolley as it contains my work uniforms. The missing trolley is a Del Rey grey soft trolley with my name tag. I have already filed a claim at LAS Airport under ref.# LASLV10037/27JAN20/0153GMT. Please deliver my trolley to my current hotel in Irvine, California promptly. You can reach me at +1-[redacted]. M.A. Manganello

I departed from Copenhagen on Saturday, February 1st bound for Dakar with connecting flights through Barcelona (Vy1871 from CPH to BCN and Vy7888 from BCN to DSS). At the Vueling check-in counter in Copenhagen, we were informed that our luggage would remain in Copenhagen due to a strike affecting luggage handling personnel. We were assured our luggage would follow shortly. Unfortunately, our luggage has not arrived in Dakar, and we seek information on the expected delivery time. Claim number: DSS VY [redacted]. Regards, Paul E.

To whom it may concern, I'm reaching out to inform you of my need to cancel my booking (Reference DEMI5D). This is because my departure flight from the UK to Italy was cancelled due to severe weather conditions caused by Storm Ciara. As this situation was beyond my control, I'm wondering if your airline could consider providing me with a credit refund that I could utilize for future travel with Vueling. If that is not an option, I kindly request a refund for the local airport taxes included in my ticket payment. Thank you in advance, John A.

Hello from Singapore. I apologize for addressing my email directly to explain my situation. This year is particularly special as my wife and I will be celebrating our 20th wedding anniversary. I had arranged a surprise honeymoon for us last November. Given the current global health situation and my wife's concerns about crowds, I don't want her to feel stressed about the trip. Additionally, we were in contact with associates from China between Jan 28 and Feb 1, so I began self-quarantine on Feb 1 for 28 days. To ensure this special year is not overshadowed, I have decided to postpone our holiday until the global health situation stabilizes. While I understand this is a non-refundable ticket, I kindly request your understanding to postpone the booking instead of canceling it. I am willing to accept any rate changes for future travel dates. I appreciate your consideration and hope for a positive response. Thank you.

I am traveling with my wife to Florence, Italy on February 26th with Vueling. Due to the Coronavirus outbreak, we wish to reschedule our flight for later this year. Unfortunately, Vueling's customer service is charging over £[redacted] to make the change, and they have not provided a way to address this matter. Here is a draft of the message I intend to send: Booking: MEVWPV Name: Mr Stephen Thornton VY6211 LGW-FLR Wed 26th Feb [redacted] 20:30 VY6206 FLR-LGW Sun 1st Mar [redacted] Given the Coronavirus situation in Northern Italy and the actions taken by the Italian Government, I kindly request to change our current flights to September. Ideally, we would depart from LGW on Wed 16th Sept [redacted] and return on Sun 20th Sept [redacted]. Our reasons for this change include our age (both in our sixties), our asthma medication, and my ongoing recovery from a recent virus. Moreover, our trip's purpose, visiting art museums, is now hindered as many are closed due to Coronavirus containment measures. Regards, Stephen Thornton

Hello, we have a booking under TDYSYM. We've been informed by the United States State Department about the recent COVID-19 outbreak in Italy, escalating it to a Level 3 Travel Health Notice. Our government is strongly advising against non-essential travel to Italy due to a 40% increase in infections within the past 24 hours. Italian health authorities anticipate further rise in infections as containment measures may take up to two weeks to be effective. Regrettably, we must cancel our travel plans to Italy. We were informed by your customer service representative that while the booking fee is non-refundable - a policy we understand - we could potentially use the funds for a future trip within Europe with Vueling in [redacted]. We are aware of the 50 Euro per passenger change fee from the existing cost. Given the gravity of the global health situation, we hope for understanding regarding our decision to cancel our trip in light of health concerns. We kindly request the opportunity to reschedule our travel within Europe on Vueling prior to April 4, [redacted], utilizing the funds already paid. Thank you for considering our situation.

I recently reviewed my Booking Confirmation email dated January 13th for my flight on April 17th. It appears that someone else's MasterCard was used to pay for my ticket, and I am unfamiliar with this individual. Could this be a computer error? My booking code is EHJ67K. I still wish to take this flight at the same price but prefer to use a different card than the one on record. I attempted to call for assistance, but the automated system kept looping without connecting me to a representative. Any guidance would be appreciated. Thank you.

To the concerned party, I am Bumshik E. and I have bookings under the reference numbers LKE96R, CCJ86J, and WYN24S. I am reaching out to request a refund for all my reservations as we have decided to cancel our upcoming trip to Europe at the end of March due to the circumstances surrounding the coronavirus. Firstly, Jun and Sofia E. recently returned from a family trip to Korea, a country significantly impacted by the outbreak. They are currently following the 14-day quarantine at home as recommended by the CDC in the US. Furthermore, Lauren E. is still in Korea and is scheduled to return to the US on 3/24. She will not be able to make the journey to Europe without completing the necessary 14-day quarantine upon her return to the US. Additionally, in light of President Trump's recent travel ban from Europe for the next 30 days starting on 03/12/[redacted], we are unable to proceed with our trip as it is uncertain when we can return home. Although the flights have not been canceled yet, I kindly request that any penalties or fees be waived upon our cancellation.

To Whom It May Concern, I have been unable to find a way to reach you regarding the impact of the COVID-19 virus on my reservation. I am reaching out through this platform to address my concerns and seek guidance on the matter. I made two reservations online on Jan 31, [redacted], which are now affected by the travel restrictions imposed due to the COVID-19 virus. I am requesting to cancel both of these flights: Booking Code #FDQYQJ from BIO to BCN on May 24th, and Booking Code # WHJ74N from BCN to MAD on May 28th. While I understand your policy states no refunds, given the current circumstances which are beyond anyone's control, I am hoping for an exception to be made. As leisure travel is restricted in Europe and I am unable to reschedule my trip at this time, a monetary refund of [redacted].32 EUROS for both flights appears to be the most reasonable solution. Please feel free to contact me at [redacted] for any further details or clarification you may require. I appreciate your prompt attention to this matter. Sincerely, Barbara Pohl

Hello, I have a booking code - JIKVJK - for two return tickets from Paris to Alicante. Unfortunately, I cannot change the flight dates as this is my only available vacation time for the year. Given my current circumstances, affording this trip is uncertain. I kindly request a refund considering the challenging situation. It would be greatly appreciated if there could be more flexibility and options provided instead of a 24-hour change window with no phone support. It's essential to acknowledge that passengers are also financially affected, and our ability to travel impacts the industry. Regrettably, I have no alternative but to seek a refund. Thank you for understanding and for processing the refund promptly.

Dear Representative, I hope this message finds you well during these challenging times. I am reaching out regarding my flight tickets scheduled for this month. Due to current local and global circumstances, I had to cancel my travel plans. I would like to inquire about the possibility of receiving a reimbursement or a voucher for the value of the tickets. The purpose of my trip was to attend an APV meeting for an EU project focused on a sustainable future, which is now likely to be rescheduled for September. Having a voucher to use towards the postponed trip would be greatly appreciated. Thank you for your attention to this matter and for considering my request. Flight Details: Passenger: S. Shuminoska Flight Number: VY8479 Route: Porto - Barcelona Date: March 23 Warm regards, S. Shuminoska

Dear all, I wanted to share my recent experience with Vueling after my flight cancellation. According to the email I received, I was offered the choice of rescheduling by paying the fare difference or receiving a full refund. Opting for the refund through their website, I was surprised to receive a credit instead. The email clearly mentioned a full reimbursement would be provided within approximately 7 days and did not mention anything about credit options. EU regulations state that passengers should have the right to a full refund, not just credits, during flight disruptions. I've reached out to Vueling to rectify this and get the full refund as promised. Best, A.

Hello, I booked a flight for 4 people at the end of May, but it was canceled. I would like a refund instead of a voucher as it was a birthday gift. I have been unable to reach anyone by phone for a month now. The reservation code is QHQBWA, and the card used for payment is in the name of Caiazzo Ester. I am looking forward to a prompt response. Thank you.

On March 11th, I was not allowed to board my flight from AMS to LIS (VK8412) despite arriving at the gate 18 minutes before departure due to a security issue. The staff member, a tall man with light brown hair, seemed unwilling to assist, indicating they would not make an exception. Another passenger also faced the same situation. The lack of display information about the gate closing early added to the confusion. After being denied, I encountered unprofessional behavior from the male staff member when I commented on the service. He refused to provide his name and displayed aggressive body language. Seeking compensation and expressing my disappointment, I was dismayed by the overall experience with Vueling. The unhelpful attitude of the staffer was contrasting with the responses from other KLM and TAP personnel who mentioned they usually allow boarding up to 15 minutes prior to departure. Considering sharing this negative encounter online unless addressed promptly. Regards, L.W. PhD (10D)

Good afternoon, I hope this message finds you well. I have a flight scheduled from Stuttgart to Barcelona on 20/06/[redacted] with the reference number PHTVHN for passengers C.P. and A.B. I am currently in Australia, where we are under lockdown due to the coronavirus situation until further notice, restricting international travel until the end of the year. Unfortunately, I will be unable to use the tickets purchased. Could you please arrange a refund for the total amount paid of [redacted] euros and 90.93 British pounds that was charged to my UK Debit Card? I regret the inconvenience but hope you understand this is beyond my control. I eagerly await your response. Best regards and stay safe, C.P.