Vueling Airlines Customer Service Issues

I have a booking for October [redacted] with the Reservation ID K9673V. I am trying to access the manage my booking page using my email address ([redacted]) and the reservation ID. After successfully logging in and confirming the details of the correct flight (vy8721 Dublin to Barcelona) for 4 adults and 2 children, a pop-up box requests my email address and phone number. Despite entering my email ([redacted]) and phone number ([redacted]), it keeps showing an error message stating that the format is incorrect, preventing me from proceeding. The flights were booked through Loveholidays.ie. I appreciate any assistance you can provide. Thank you, Joan Purcell.

Good afternoon, I am reaching out for assistance regarding my cancelled flights with Vueling airline on May 11th due to COVID-19. Despite following instructions to request a refund, my accurate details were not recognized. Contacting Vueling via email and phone proved unsuccessful, leading me to contact Opodo, the online travel agent I booked through. Though Vueling initially offered a refund, Opodo stated they were only providing vouchers for future travel. Given the uncertainties around travel safety, I am seeking a refund rather than a voucher. Opodo has contacted Vueling on my behalf, requesting a refund or voucher with a longer validity period, but I have yet to receive a response. As our travel date of June 15th approaches, I am concerned about the lack of resolution. If possible, I would appreciate any assistance to secure a refund. I can be reached at [redacted] for further communication. Thank you for your help. Mrs. Lyn Fisher.

Dear Sirs, I appreciate the notification regarding the cancellation of flight VY3272 from Bilbao to Las Palmas scheduled for June 30, [redacted], and the option to request a refund (email dated May 28). I am requesting a refund for the aforementioned flight for both my son, J.S.B. Whalen, and myself, M.B. Whalen. Unfortunately, I attempted to process this request through your website and mistakenly ended up with another booking for August 1. This is an ERROR. I am requesting the refund for flight VY3272. Furthermore, as we are unable to travel on June 30, we won't be able to utilize the return flight from Las Palmas to Bilbao on July 15 (Flight VY3275). I also request a refund for this booking for both my son and myself. Sincerely, M. B.

Hello from Australia, I am reaching out to address an issue concerning your website's user-friendliness for clients outside the EU. I have previously made several successful bookings with Vueling. However, due to COVID-19, I now require assistance with two bookings for clients scheduled to start a global trip on May 7, [redacted], which had to be postponed until October 1, [redacted], due to travel restrictions. I am looking to rebook the same itinerary for [redacted] and would like to know if it is possible to place the flights on hold or receive credit with Vueling. The clients' names are CHRISTINE MAY BULMER and RICK LLOYD GESCH. The PNRs are MBHJJC for PRG-BCN on August 11 and WCGHTC for BCN-ZRH on August 28. Your prompt advice on the possibility of assistance and rebooking options with future credits would be greatly appreciated. I understand that fare and tax differences may apply, but I believe this approach can prevent the loss of the clients' payments for these tickets. I look forward to your response. Best regards, Tony Mota Director/Senior International Consultant Casino Travel Shoppe [redacted] Barker Street, Casino NSW Australia

Hello from Australia, I'm reaching out to address an issue with your website not being very user-friendly for clients outside of the EU. I've had great experiences with Vueling in the past, but due to COVID-19, I have 2 bookings that need assistance. My clients were scheduled to start a 6-month trip on May 7, [redacted], which had to be postponed due to travel restrictions until October 1, [redacted], in Australia. We are looking to rebook for [redacted] and would like to know if we can put the flights on hold or as a credit with Vueling. The clients' names are Christine May Bulmer and Rick Lloyd Gesch, with the following PNRs: - MBHJJC PRG-BCN on August 11 - WCGHTC BCN-ZRH on August 28 We understand there may be fare differences, but we hope to avoid losing the funds already paid for these tickets. Any guidance on rebooking with future credits and timeframe would be appreciated. Thank you for your assistance. Sincerely, Tony M. Casino Travel Shoppe

I booked a flight from Barcelona to Manchester, UK on 19th July [redacted] (booking reference NGMF5A). Initially, I was given the choice to cancel due to COVID-19 with a flight voucher offer. However, the flight date was later changed to 21st July [redacted], which does not suit me. They offered a flight voucher again. I have reached out via email twice (phone line always busy) to request a refund instead of a flight credit, but I have not received any response.

Hello, I am following up regarding the refund payments for the cancelled flights with booking reference HL9UKB. Instead of flight credit, I would like the refund to be returned to the original card used for payment. The two bookings with reference numbers 1-[redacted]4 (resolved on 10/06/20) and 1-[redacted]4 (resolved on 17/06/20) should have been processed already. I was informed to expect an email within 10 days about the refunds, but I have not received anything yet. When trying to contact you by phone, I keep getting redirected to my account. I have future flights booked with you and would appreciate your prompt assistance in resolving this matter. Thank you, P. Walters

I had planned a trip to Spain a year ago from the United States, but due to COVID-19, our plans were disrupted. Despite Spain starting to open up, the EU has banned tourists from the United States. Our itinerary included flying into Barcelona and then taking a connecting flight on Vueling Airlines to Tenerife in the Canary Islands. Unfortunately, since we are unable to enter Spain, we had to cancel our trip. While all hotels and airlines provided refunds, Vueling Airlines only offered a voucher valid for a year. Given the uncertainty of our travel plans in the next year, we are requesting a refund instead.

Hello, I would like to address an issue I encountered with my return flight tickets from Vienna to Palma Mallorca (booking code: JH3WKA) which were cancelled. I received an email from Level Europe regarding insolvency, but I have not received any communication from Vueling. As per EU Regulation [redacted]/[redacted], also known as EC [redacted], passengers affected by flight cancellations are entitled to choose between rerouting and a refund. I am seeking a full refund for my flight tickets to be credited back to my bank account, without opting for a voucher. Thank you, Zuzana Boldisova

Subject: Regarding Flight Cancellation - Booking IDGVJZ MUC-PMI on July 18 Dear Vueling Team, Since 07/10/[redacted], I have been attempting to cancel, reschedule, or convert my flight to Mallorca into a voucher. Regrettably, phone contact at the provided service numbers is unavailable. The automated prompts do not lead to assistance, as they do not respond to any input, despite trying multiple numbers and even contacting your Spanish and German lines. The online rebooking and cancellation processes continue in a loop on your website, rendering them ineffective. Considering I hold a Flex fare, I am hopeful for at least a rescheduling option. Yet, due to the unreachability of Vueling through different channels, this avenue seems closed. This email is my attempt to reach out to various Vueling addresses in the hopes of getting through to someone who can help. Kindly respond to this email with guidance on how I can proceed to rebook or cancel my ticket (Booking Code: IDGVJZ), as these actions are not possible through your website. Given that the flight is scheduled for July 18, [redacted], I urge a prompt response to avoid further complications. Thank you for your attention to this matter. Sincerely, Ralf Hartmann Mayor Gruber Str. [redacted] Hallbergmoos

Booking reference: BDVJNW. Today, I attempted to modify a flight date due to a schedule change. While making the changes online, I encountered an error message halfway through the process. Shortly after, I received an email from Vueling confirming a partial change and a charge, even though I hadn't seen the charge or confirmed the alterations. I reached out to the call center twice to address this issue. Unfortunately, the information provided during the first call regarding changing the inbound flight was contradicted in the second call. Consequently, I am now seeking a full refund. I have submitted a request online, but I am concerned that the system's partial change without my final confirmation might impact the refund amount.

I am seeking a refund for the flights I booked that have been canceled. Booking Code: CDWRQW Date: 01/06/[redacted] Flight Number: CWL to Palma VY1243 Cost: £[redacted].16 Also for the return flight: Booking Code: CDWRQW Date: 10/06/[redacted] Flight Number: PMI to CWL VY1242 Cost: £96.92 Total Cost for Flights: £[redacted].08 My details: Austin Roberts 51 Heol Booker Whitchurch Cardiff South Glamorgan UK I received an email on 13/05/[redacted] informing me of the flight cancellation. Opting for a refund, I was instructed to call TELEPHONE NUMBER +[redacted]84. Despite numerous attempts, I have been unable to get through. Therefore, I am reaching out via email. Kindly process my refund promptly; otherwise, I may involve my credit card company. Looking forward to your prompt response, Mr Austin Roberts

I cancelled my sister's car hire booking on June 16th due to her canceled flight because of COVID, but she has not received the refund yet. She changed her email address after being hacked and did not receive the refund details. I'm reaching out for her since her husband is unwell with liver cancer. Below are the booking details: Booking Code: FYU7VS Travel Dates: June 18-23, [redacted] Amount: £[redacted].04 New email for Robert Michael Keohane: [redacted] I am eagerly awaiting your prompt response and kindly include me and my sister and brother-in-law's new email for any correspondence. Thank you. Debbie Trotman

I need assistance canceling two bookings with Vueling. The first booking reference is JGQSQQ for ALC-PMI on 12 August, and the second is QHC8UQ for the same route and date. I require a cancellation letter outlining the total payment to Vueling for insurance purposes. Should this not be feasible, a letter confirming the no-show status along with payment specifics will suffice. My reason for cancellation is due to the cancellation of my initial UK to Alicante flight. Your help is greatly appreciated. - Annamarie McD.

Regarding booking reference QIYQ6K for October [redacted], I am seeking a refund for Paul C. for his outbound flight to Florence Airport from London Gatwick with Vueling Airlines. Paul's flight has been canceled twice, while the flights for the other two passengers have been rebooked successfully. The online system does not permit me to make this change. I am requesting confirmation from Vueling that Paul's flight has not been rescheduled by the airline and that he will be refunded accordingly.

I understand the situation and would prefer to receive flight credits instead of a refund. Dear Mr./Mrs. Busk, We are reaching out regarding your request [SR_Number: 1-[redacted]4]. After reviewing your claim and ensuring that our actions were in line with our Conditions of Transport and European Air Navigation Regulations, we regret to inform you that we are unable to fulfill your request for flight credits. We appreciate your understanding and regret any inconvenience caused. The case will be closed at this point. Sincerely, Customer Services Department Vueling Airlines, S.A.

Beste, Ons gezin reist 4 tot 6 keer per jaar naar Spanje met Vueling. Op 28 september zouden mijn familieleden mij bezoeken, maar de vlucht werd vertraagd tot 29 september en vervolgens tot 2 oktober. Dit maakte het bezoek voor hen niet meer haalbaar. We hebben een tegoed ontvangen voor de vlucht van 2 oktober en hebben al een andere vlucht geboekt voor 22 november. We kunnen echter geen tegoed aanvragen voor de vlucht van 9 oktober, waarmee ze normaal zouden terugkeren. Aangezien ze op 2 oktober niet naar Alicante vliegen, kunnen ze ook niet op 9 oktober terugkomen met vlucht VY1332 en boekingsnummer XBN8NF. Ik zou graag de vlucht van 9 oktober naar volgend jaar willen verplaatsen. Hoe kan ik mijn tegoed krijgen voor de vlucht van 9 oktober? Met vriendelijke groet, E. V. Damme

Hello, I wanted to share an experience my family had with Vueling on a recent trip to Spain. We frequently use Vueling for our travels to Spain, typically making 4 to 6 trips per year. When my family visited me on September 28th, their flight was initially rescheduled to September 29th, and then again to October 2nd. Unfortunately, the extended delay meant they couldn't wait around for the flight. We have received flight credit for the October 2nd flight and have already rebooked for November 22nd. However, we are unable to use the credit for the original return flight on October 9th. I need to transfer this credit to a flight next year. The affected flight is VY1332 with booking number XBN8NF. Could you please guide me on how to apply the flight credit from the October 9th flight to a future booking next year? Best regards, Edy Van Damme

I was informed that a refund had been processed for our canceled return flights to Alicante due to COVID-19 on 27/08/[redacted]. The booking reference is MF2DHG. Despite being told it would take approximately 7 days to be refunded, as of tomorrow, which will be 14 days, I have not received the refund. The reference number is SR_Number: 1-[redacted]3. I have attempted to track this through Manage my Booking but it is not showing there! The flight number was VY1241. Getting in touch with someone about this issue has been challenging, so if the refund does not appear in my account by tomorrow, I will reach out to ABTA. I anticipate a prompt reply. H Williams

I booked a Cardiff to Malaga return flight with Ref B79V2Y for my wife and myself. The total cost for the flights and extras was £[redacted].79. Due to the cancellation, I requested a refund. I have received £[redacted] but have been unable to get the remaining balance. Initially, my Vueling account showed a credit of £[redacted], but it has since been removed, preventing me from accessing the remaining refund online. Vueling's phone lines seem unhelpful, and I haven't been able to reach them to resolve this issue. I have been trying to sort this out since April without success. If you can assist, I would appreciate it. Regards, Ian H.