Vueling Airlines Customer Service Issues

Good afternoon. This morning, on 28.09.[redacted], I flew on Flight no.: VY [redacted] from Ibiza to Barcelona. My name is Laura Manuela Gomez Meza. My booking reference is X7UDUR. (When I arrived in Barcelona, I had a flight to Rome, the VY [redacted]). In Ibiza, before boarding the flight to Barcelona, a VUELING staff member under the plane's staircase took my carry-on suitcase, stating that I didn't need to pick it up in Barcelona, as it would go directly to Rome. However, it never arrived, and I don't have a code to identify it or a way to track it down. It's possible it was left in Barcelona when all passengers deplaned, and I didn't retrieve it due to misinformation. It contained all my personal belongings. It's a small dark brown carry-on suitcase, "EL Charro" brand (color: BN02XXX). At Rome airport, a Vueling LOST and FOUND representative gave me this code: YY005104. My phone number in Italy is [redacted] or [redacted]. Hopefully, someone with a good heart can help me recover it. It's a rather unusual situation. I hope it's at a Vueling facility in Barcelona since I didn't pick it up... Thank you very much for your attention. Best regards Laura Manuela Gomez Meza

Good Morning, I recently contacted your staff regarding our upcoming flight, but due to current circumstances, we are unable to travel. On the Beach has already canceled our hotel and issued a refund, indicating that we need to reach out to you for the flight refund. Your staff mentioned that providing written proof of our inability to travel could lead to a potential refund. Per the Government website, our area is under a local lockdown where travel is only permitted for essential reasons, excluding holidays. Our group of eight, all South Wales Police employees, would be violating the law by traveling. We hope you understand the situation and can process a refund for us. Your prompt response is appreciated. Thank you, Gillian Morgan

This is the third time I send this (no response, ever; and impossible to speak on the phone): Good afternoon, I flew this morning on 28.09.[redacted] on Flight no.: VY [redacted] from Ibiza to Barcelona. My name is Laura Manuela Gomez Meza. My booking is X7UDUR. (When arriving in Barcelona, I had a flight to Rome, VY [redacted]). In Ibiza, before boarding the plane to Barcelona, a VUELING staff under the plane's stairs took my carry-on bag, saying I didn't need to pick it up in Barcelona, that it would go directly to Rome. It never arrived, I don't have a code to recognize it, and there is no way to find it. Unless it stayed in Barcelona when all passengers got off the plane, and I didn't pick it up due to being misinformed. It contained all my personal belongings. It's a small dark brown suitcase, hand luggage, "EL Charro" brand. (color: BN02XXX) At the Rome airport, the Vueling person from LOST and FOUND gave me this code, in case: YY005104 My phone in Italy is [redacted] or [redacted]. I hope someone with a kind heart can help me recover it. It's quite an unusual case. I hope it's somewhere in Vueling in Barcelona, not picked up by me... Thank you very much for your attention. Best regards, Laura Manuela Gomez Meza

On August 19th, my flight was canceled due to the airport's closure for renovations. Despite the airport reopening as scheduled in April, Vueling decided to halt all flights to Rennes until January [redacted]. I had purchased a ticket to Rennes back in May, only to realize that all flights had been suspended. The website offered me an alternative flight, but no options were available for the next six months. Consequently, I had to buy a ticket to Nantes at full price. Anticipating a voucher for the same value in [redacted], given my frequent travel to Rennes, I was disappointed to find out this option was no longer available. I tried contacting customer service twice via email, but received automated responses denying my request with no explanation. My reference number is [redacted]. I am eager to hear back from you soon. Best regards, Stephane Guyot.

Hello, I made a booking through Kiwi.com for a multi-leg trip. Unfortunately, one of the flights at the beginning was canceled. As a result, I'm unable to continue with my journey. I've contacted Kiwi.com regarding a refund, but they mentioned that it depends on the specific airlines involved. Here is my trip itinerary: 1. 18th December: PRAGUE -> (Stop in ROME) -> SEVILLA (RyanAir) 2. 21st December: SEVILLA -> TENERIFE (Vueling: KJMS6U) - Seeking refund here 3. 25th December: TENERIFE -> MALAGA (Vueling: KJYYFX) - Seeking refund here 4. 27th December: MALAGA -> PRAGUE (RyanAir) The flight from ROME to SEVILLA got canceled due to COVID, affecting my ability to proceed. I would like to inquire if Vueling can issue refunds for the two flights I won't be able to take. I still intend to travel to Tenerife for the Christmas holidays. I can be reached at [redacted] Your assistance is appreciated. Thank you, Carlos Botero

Hello, I encountered an issue during my recent holiday in Menorca. I learned through the news about Vueling reducing flights from Menorca to Barcelona. My scheduled midday flight on Friday, the 6th, was crucial for me to catch my evening flight from Barcelona to Nantes. Even though Vueling's website still listed my flight as scheduled, booking was unavailable, and I was unable to reach customer service. In a rush, I booked an alternative Thursday flight to Barcelona and additional accommodation, incurring extra expenses. Vueling only notified me of the cancellation on Wednesday. Despite requesting a refund, I am dissatisfied with the lack of compensation for my additional costs. How can I address this issue?

I am reaching out again after sending three emails on November 1st, 8th, and 16th, all of which have gone unanswered. I originally booked a flight from London Gatwick to Orly, Paris on November 2, [redacted]. I rescheduled the flight for January 16, [redacted], and while I expected to pay the difference in fares, I was instead charged the full amount of 34.99 euros. I believe I should have only been charged the 2-euro difference. I'm requesting a refund to my credit card for the overcharge as I was only supposed to be charged once due to having a flexy fare. My booking code is P8HW7L. Thank you.

Good evening, I am seeking information regarding a flight that had to be canceled due to a medical emergency in April, preventing my journey from Nice to Barcelona. The airline initially offered a refund and a voucher, and we chose the voucher without anticipating the ongoing situation. However, with the state of emergency affecting flights, we are now unable to utilize the voucher before it expires on 31/12/[redacted]. Considering that the airline has since made refunds mandatory for cancellations like ours, I am wondering if it would be possible to receive a refund instead of a voucher. With the current state of emergency, booking a new trip seems challenging. I look forward to your response. Thank you and have a good evening, Ardissone

Dear team at Vueling Airlines, I am RAVINDER SINGH from Portugal. My file reference is LISVY21277. I recently flew from Orly, France to Lisbon, Portugal, but unfortunately, my bag did not arrive with me in Lisbon. The airline staff in Lisbon mentioned that I should wait for 5 days. Despite my numerous calls, I have not received any update on the location of my bag, with them suggesting it is still in Orly Airport, France. I am feeling quite frustrated by the lack of communication and assistance. Kindly advise me on the next steps to help me retrieve my bag promptly. Thank you for your support.

Due to COVID-19, my flights with booking codes PFPKGT and Q9EBNY were cancelled. I was informed via email that I have been issued a Flight Credit, but unfortunately, the link provided in the email is not functional, and I am unable to access my credit. The total Flight Credit amount for the two flights, each with passengers E. and K. Preheim, is $[redacted].88 (USD). I kindly request guidance on how I can successfully access and utilize my Flight Credit. Thank you for your assistance.

Good evening, my name is Paul Boyles. I lost all my money booking a flight, and they wouldn't let me on the plane. I'm very sad and scared because I need to get home to see my little 5-year-old girl who hasn't stopped crying. I just want my money back. The staff told me I would get it back, but they lied to me. They gave me a phone number that doesn't work. Christmas is coming, and my family needs me in Italy; we're supposed to go to Ibiza. It's so sad. Please help me. I've sent 20 emails, and my mum has done the same.

I recently received an email from Vueling notifying me that my flight, booking code: GKIE9R, has been cancelled. The email instructed me to go to my booking to choose between changing the flight or requesting a refund. However, the email did not provide a working link to access my booking. I have attempted to contact customer service multiple times, but have only been directed to the website, which lacks the necessary link. Can Vueling please send me another email with a functional link for me to make the required changes? I am eager to resolve this issue promptly as I need to be in Alicante, Spain by the end of January [redacted]. Your assistance in this matter would be greatly appreciated. Thank you. Sincerely, ANTONIO MICALLEF

I've made several attempts to reach out to Vueling Customer Service without any luck. The automated system just keeps repeating the same message without an option to speak with a representative. It's frustrating that they claim to have a high volume of calls, yet there's no way to actually connect with someone. Their website doesn't offer any solutions either. A chat service would have been beneficial in this situation. If Vueling continues to avoid resolving the issue regarding my flight with booking reference CBKLHP that was canceled, I will escalate this matter to the consumer association. I had initially wanted to reschedule my flight, but due to the lack of assistance, I will not be choosing Vueling for any future travel.

On December 2nd, I made three flight reservations for January and February, which were charged to my credit card for amounts of €25, €73, and €53. Unfortunately, I have not received any confirmation emails or flight plans at my email address - [redacted] I have tried to contact Vueling's customer service without success, and I am concerned about the lack of communication amidst flight cancellations and schedule changes in December. The three reservations in question have the initials DYP, B9Y, and FEV, while I also have three other reservations with confirmation codes GES2HG, CYF7TF, and MIU8GK. I frequently travel between Barcelona and Milan for work, often using Vueling, but I have been experiencing difficulties with their customer service. I am hoping for a prompt response this time. My name is Massimo Paci, and my email address is [redacted]

I have received a credit for my flight that was canceled on April 1st due to the global pandemic. The credit must be used by the end of this month but is valid until June next year. Unfortunately, given the current situation, it is challenging to determine when I can book a holiday. My main holiday has already been rescheduled from September [redacted] to June [redacted], and the uncertainty of travel restrictions makes it hard to plan time off work for traveling abroad. Therefore, I kindly request reimbursement for the affected flights (booking code ref: BGC5WQ) and look forward to using your airline once the situation stabilizes. Warm regards, Alison H.

I have been trying for two hours on my laptop to cancel my booking for December 22nd and 29th to get flight credits. However, on my bookings page, there is no access to flight credits refund. I tried calling but was on hold for 35 minutes on my mobile, which has run out of credit. The flights are only a few days away, and I don't want to lose my money. I just want a flight credit to use in June or July when travel may be safer due to COVID-19. Booking reference UL157E. Email: [redacted] Mobile number: [redacted]06.

I have a problem with my booking reference XFMWTJ as I cannot check in my 4 bags online. I am flying tomorrow and expected to be able to add luggage during online check-in, but I can only do it at the airport, which is more expensive. I spoke to customer service at Expedia who mentioned it's a glitch on your end. How can this be resolved since I am unable to do everything online as I had planned?

I had my booking for LHR-LCG on 29.3.[redacted] cancelled due to COVID. Vueling informed me via email that I had until 31st December to use my credit or request a refund. I waited for the situation to get better, but since it hasn't, I opted for a refund. However, my booking code (XY798V) is not being accepted on their website, preventing me from applying or reaching out to them. Their contact phone line is automated with no assistance available. I'm reaching out for help with this issue. Marion V.

Last year, I bought tickets for a flight from Paris to Barcelona with confirmation number OICL3X and booking number [redacted]7. I hope to return to Europe in September [redacted] if Covid-19 is under control. Customer service informed me I could get a flight credit, but now when I try to book, it says I missed the deadline. I won't be able to travel until September [redacted], so it seems unfair. Could you please reinstate my travel credit? Thank you. Shari L.

I would like to cancel flights for 2 passengers, Jose Ramon Novoa Calva and Maria Begoña Maza Arroyo, with reservation code ZDEBPP. We attempted to cancel online but were unable to proceed and were asked to contact customer service. Unfortunately, due to high call volumes, we were unable to reach anyone. An email was sent to Vueling on Monday 12/28/[redacted] but we have not yet received a response. The reason for cancellation is that my spouse tested positive for Covid-19, forcing us to cancel our trip to Spain. We are requesting a reimbursement for the 2 tickets totaling [redacted].70 Euros. We would appreciate it if a representative could reach out to us via phone or email. Thank you.