Vueling Airlines Customer Service Issues

I have been unsuccessful in receiving help from Vueling despite multiple lengthy phone calls (approximately 5) with transcripts available. I am inquiring about the cancellation of my return flight O8RZJL from ALC to LGW on November 16, [redacted], for passengers DJ Reeves, SL Reeves, EM Reeves, and D Olewnik. The refund for the inbound flight from LGW to ALC has been processed, but the return flight is still marked as pending on the website. During my calls, I have been informed of technical errors, with promises to escalate the issue to another department for resolution within about a week. This process has been ongoing for several months, as your records will confirm. I have remained patient thus far but am reaching out for a final attempt to resolve this matter amicably before considering other options. Please respond within 7 working days.

Dear Vueling customer service team, I have been unsuccessful in obtaining a refund for a cancelled return flight (booking reference O8RZJL - ALC to LGW on November 16, [redacted]) despite numerous phone calls. The refund is still labeled as "Pending Refund" on your website, while I have already received the refund for the outbound flight. During my calls to your customer service, I have been repeatedly assured that the issue will be resolved within 5 to 7 days due to a supposed technical error. However, this process has been ongoing for months without a resolution. I would appreciate prompt assistance before I need to escalate this matter further. To reach a resolution, kindly contact me at +44 (0) [redacted] or via email at [redacted] within the next 5 working days. Thank you for your attention to this matter.

I submitted a claim for denied boarding on January 8th. The request status shows it's resolved, but I haven't received any updates. I need to discuss this with someone regarding my case. Thank you. Regarding my compensation request for denied boarding, I still haven't been contacted by Vueling about my rescheduled flight for Sunday, COVID test requirements, or if the flight is still confirmed. I've requested updates via my email at [redacted] and my phone but haven't received any communication, not even about the change from 72 to 48 hours for the test. Despite referencing WHO and the Italian ministry websites stating a 72-hour requirement, we were denied boarding on Friday. There was no notification of this change in test requirements, flight cancellations, or any text messages. We've incurred expenses for hotels, additional tests, and parking in Florence due to this ordeal. It's been a frustrating experience, and I've gathered all necessary documents for a case, expecting communication and compensation from Vueling. Passengers are THoMAS RiBY, Elena Bianchi, Alexander Riby (2 years old), and Oliver Riby (6 years old). Booking number OFS6HT.

Hi there, I am writing to request a refund for my canceled flights due to the COVID-19 situation. I received emails regarding my outbound and return flights. The outbound flight was from CDG to SVQ on VY8835 scheduled for 04/11/[redacted] with booking code QDF7QM and a flight credit of 2,[redacted].92 EUR. The return flight was from SVQ to CDG on VY8834 scheduled for 04/18/[redacted] with the same booking code and a flight credit of [redacted].92 EUR. Although I planned to use these credits for a trip to Spain in April [redacted], due to health concerns for my diabetic, obese, and elderly family members who were supposed to travel with me, I am unable to proceed with the new booking. I have tried unsuccessfully to reach customer service by phone at 01.88.24.66.46 and 01.84.88.69.48. The online refund request process does not cater to my situation. Additionally, I have been experiencing technical issues online since December, as shown by the error messages I have attached. Could you please assist with processing my refund via email or arrange for an agent to contact me at (+33) 6.82.07.70.21? Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Ludovic S.

Good morning, On July 19, [redacted], our group was supposed to travel with Vueling Airlines from London, England, to Barcelona, with a return to Edinburgh, Scotland, one week later. Due to Covid-19, our plans were disrupted. Each member of the group has been charged a penalty of £[redacted] by Vueling, which seems high compared to standard airline practices. We are seeking clarity on whether this charge applies to all cancelled flights by Vueling during the pandemic. We have been unable to verify this information independently. Your assistance in confirming Vueling's policy on these charges would be greatly appreciated. Thank you for your help; we await your response on this matter.

I am Katie DiDio. I received an email regarding my booking with the information: Booking code VY: AI1KGK Booking code GDS: NG3GN Unfortunately, some of the flights in my booking are not operational anymore. The email instructed me not to contact Customer Services and provided steps to follow instead. I attempted to follow the instructions on the app and website, but I encounter issues. When trying to access my flights, the message prompts me to contact customer service or states that no booking exists. When I attempt to reach out to Customer Service, it directs me to the online portal, which I am unable to access due to the canceled flight. I seek a full refund credited back to my bank account or the original card used for the purchase. My avios card number is: [redacted][redacted].

I have been trying to contact Opodo and Vueling Airlines for the past nine months regarding my refund request from July [redacted]. Despite being informed of a 3-6 month processing time due to a high volume of cancellations, I am now unable to open a dispute with the credit card company because of the delay. Both the booking company and the airline assured me of the refund, but when I tried to follow up, I was given fake email addresses that bounced back as undeliverable. Numerous calls and emails have not led me anywhere in getting my flight refund. I am eager to provide flight and booking details to Vueling Airlines once I receive a response from them.

I recently took a flight from Gatwick to Barcelona on the 20th. I had a special parcel, a car spare part that I paid extra for as an over-sized item. The cost of the part was [redacted] GBP, and there was also an additional [redacted] GBP for the engineer waiting to fit it to the car. I am baffled as to how the part could have gone missing on the only flight to Barcelona that day, especially since I believe it was the only over-sized package on the plane. The part's unique shape, about 1.5 meters long and bending like a snake, should have made it stand out. I even saw it being loaded onto the plane at Gatwick. Upon arrival in Barcelona, I waited in vain for the part at the over-sized conveyor belt. Despite the urgency and frustration, I have yet to receive a satisfactory response from the airline in Barcelona regarding the missing parcel. I have provided the case reference number BCNVY23534 and ticket number VY [redacted] for their investigation. The longer this issue remains unresolved, the more costs I will incur, which I will expect the company to cover. Your prompt attention to this matter would be greatly appreciated.

Dear Members, I received this email: Dear Dr. Siegel-Axel, We confirm that we have cancelled your flight as per your request at no cost. Your payment has been converted into Flight Credit, which you can utilize for future bookings. Booking Code: Y7I66B I received the Flight Credit for my cancelled flight with the booking code Y7166B. Return Flight Basic Monday, 05 April [redacted] Barcelona (T1) to Stuttgart (T3) BCN to STR 10:30h to 12:30h Flight VY1866 operated by Vueling I attempted to book a new flight today using the Flight Credit, but the system indicated it was incorrect. I previously tried to use it three weeks ago, but the system failed during payment, prompting me to pay via credit card. It's possible the system marked the credit as "used," causing the issue. Could you kindly reissue the Flight Credit correctly? I would like to apply it to my upcoming flight. Thank you for your assistance. Best regards, Dr. Dorothea I. S-A

I am reaching out as I was unable to reach Vueling by phone. The number provided did not connect me to them. After being informed of a time change on April 19, [redacted], I requested a refund for my return ticket BXL/BCN/BXL - Reservation FY69RV. Although Vueling's website states the refund is pending, when I submitted my request on the website, it mentioned a refund within 7 days, which has not happened. I was also supposed to receive an email, which I never got. Despite this, I keep receiving updates and flight details for this reservation. Can you please confirm the refund process status and provide an estimated timeline for the refund? Thank you, G.G. Tel. [redacted]

I have been unable to reach Vueling by phone using the provided number, with or without the zero. I am calling from Belgium and request the correct complete phone number. Issue: Following the time change notification on April 19, [redacted], I requested a refund for the return ticket BXL/BCN/BXL - Reservation FY69RV. The website shows that the reimbursement is pending. However, upon applying for the refund on the website, it stated I would receive it within 7 days, which has not occurred. I was also supposed to receive an email that never arrived. Furthermore, I am still receiving notifications about changes and flight details for this reservation. Can you please confirm the status of the refund process and provide an estimate of when I can expect to receive it? Best regards, GG

To whom it may concern, I am emailing to inquire about the change made to my flight on May 31st (flight number VY8720). Upon checking my booking, I noticed that I have been switched to a flight on June 3rd without any explanation. This change poses an issue for me as I have accommodations booked only until May 31st and cannot extend my stay beyond that date. Thank you in advance, Caoimhe

Dear Vueling Airlines, I purchased two tickets through Volagratis.com on June 19, [redacted], for the following flights: - Vueling FCO (IT) - TFS (ES) on 13/03/[redacted]; reservation code: LDP9RZ; flight code: VY6216 - Vueling TFS (ES) - FCO (IT) on 20/03/[redacted]; reservation code: LDP9RZ; flight code: VY6217 Unfortunately, my flights were canceled, and I was informed that I would receive a full refund of [redacted].98 euros. On March 12, [redacted], I received two emails from Vueling regarding the refund. The email stated that the flight credit could be used within 18 months before it expired. After two months, on May 9, [redacted], when I tried to access the links provided in the email to book a flight, I discovered that the website was not available. I also attempted to contact the numbers given in the email but found that they were invalid. Additionally, I sent two messages through the website seeking clarification but received no response. I then downloaded the Vueling App and inputted the reservation code LDP9RZ, only to be informed that my flight credit had expired, despite not having accessed the website provided in the email. I would appreciate guidance on how to utilize my flight credit.

Good afternoon, I am quite desperate as I am unable to modify a flight (which Vueling has changed and I cannot accept). The original flight was as follows: BGGQMQ HAJ-BCN June 28, BCN-HAJ July 12 Now Vueling has changed it to July 1, which is impossible since on June 30 I have another flight with Vueling from Barcelona to Porto. When I go to "Manage my flights," it only lets me change the return flight and not the departure. I have tried calling, but I can't get through. I understand you may be overwhelmed due to the current situation, but there should be a way for customers to get help. I want to move the departure flight to June 24. How can I do this? I hope you can assist me. If this change is not possible, I would like to request a refund for the flight. Thank you, Cathrin

Good Morning, I wanted to let you know that my flight from Lisbon to Amsterdam on June 8th has been canceled. The company offered me alternative options, including one with a layover in Barcelona on June 7th at 9:05 am, which I have chosen. Unfortunately, I still need to add extra bags to my booking, but due to the change, the costs for each bag have significantly increased compared to the original flight. I am unable to afford these additional fees since the change was made by the company. There are two passengers on the flight, Rafaela B. and Kim K., and our booking reference is GJH7SX. I have been unsuccessful in contacting any customer service center or agent via phone, and my attempts at the airport have also been futile. With my flight just a few days away, I am really hoping for a prompt solution. Please reach out to me as soon as possible. Thank you, Rafaela B.

I need help with a flight change. I was offered a cash refund but was told my card had expired. I provided my IBAN details, confirmed by my bank on 23rd April [redacted]. Despite this, I have not received any funds. My bank has no record, and Vueling insists they sent the refund. I have contacted them through their website, Twitter, and by phone, with no success. How can I resolve this and receive my funds?

I made a booking on January 3rd, [redacted], for a flight from Malaga to Cardiff with booking code OCEEFP for departure on September 18, [redacted]. I paid €[redacted].98. To my surprise, upon checking the app today, I discovered that the flight is no longer visible. Furthermore, if the flight has been canceled, I expect to receive flight credit for the full amount, but when attempting to claim it, I encountered a message stating "flight credit expired." I am confused and concerned about this situation. I kindly request that my flight be reinstated or that I receive a refund in the form of flight credit for the total amount as soon as possible.

Hello, I need to adjust my booking due to an oversight regarding the travel date. I mistakenly confirmed July 12th instead of the intended date of July 13th. Given the uncertain circumstances related to Covid-19, I kindly request to change my booking to the cheaper flight without any additional charges. The originally booked flight at 18:15 was more convenient for us, especially when traveling with children. I understand the need for adjustments but would appreciate the opportunity to switch to the 13th as it aligns better with our plans in Spain. I have two bookings under the references n.HBZTXF and M99VTL for my family, and with flight cancellations and existing credits, it would be greatly appreciated if you could accommodate this change. Please advise on the necessary steps to proceed, and I am available for further discussion via email or phone at +[redacted]85. Looking forward to your prompt response.

Hello, I am writing to request a modification to my booking due to an oversight in the travel dates. I mistakenly confirmed the 12th of July instead of the 13th. Given the unpredictable nature of the Covid situation, and my preference to book the cheaper flight option, I kindly ask for this change to be made free of charge. Although the originally booked flight at 18:15 departure was more convenient for my family, we understand the circumstances and are open to adjusting our plans accordingly. I have already secured accommodations and it would be more convenient for us to stay in Spain until the 13th. Our booking references are n.HBZTXF and M99VTL. As a family traveling together, we appreciate your consideration given the flight cancellations and credits we have with your airline. It would greatly benefit us if you could accommodate this one-day change for our group. Please advise on the next steps for the modification process. I am available to discuss further by phone at +[redacted]85 or via email. Thank you for your attention to this matter.

I had two flights cancelled, which were meant as a surprise for my husband. Despite initially being rescheduled for the 10th of July, I managed to change one to the 8th - my husband's birthday being the 9th. Believing I had similarly changed the second flight to the 8th, I later realized it was actually for the 10th. I ended up paying €81.49 to rectify this error, as the flight reference numbers had to differ for secrecy. Given the confusion caused by cancellations and changes, I believe I should receive a refund for the €81.49 I spent to correct the date mismatch.