Vueling Airlines Customer Service Issues

On June 20th, [redacted], I traveled from Bilbao to London Gatwick with reservation number AF6SXG. Upon booking the flight, I paid for a 20KG suitcase. On the day of my flight, I needed a heavier suitcase. I tried to upgrade to a 30KG suitcase, but the website only allowed me to purchase an additional suitcase instead of changing the existing one. Consequently, I had to pay 55 euros for a larger 30KG suitcase, meaning I paid for 50KG of luggage when I only required 30KG. Ultimately, my suitcase weighed 29KG. Due to the unclear explanation of the 10KG free hold bag provided by Vueling, which can be deducted from the total luggage weight instead of being restricted to individual bags, I was charged for 19KG of luggage. Therefore, my purchase of an extra 30KG bag was unnecessary. The check-in attendant in Bilbao mentioned that she had recorded my combined luggage weight and that I could receive a refund for the unused portion. Hence, I am reaching out for assistance. Thank you, Ben L.

Hello, I made flight reservations for the route MAN-BCN on 21st May and BCN-MAN on 30th May with the booking code BI5GHK. Vueling altered both flight times, prompting me to request a cash refund. Despite multiple attempts to contact Vueling, I have not received any update on my refund. I am unable to reach a representative over the phone as the call gets disconnected. The refund does not reflect in my account, and I am seeking clarity on the status. I am Kay Jeffrey, reachable at [redacted] It has been four weeks since I requested the refund, and my interactions with Vueling customer service have been unhelpful and unsatisfactory. They insist on a special reference number that they will only share via email, which I have not received despite providing two different email addresses. I have reached out through email, Facebook, and Instagram in vain. Any assistance would be appreciated.

Hello, I am seeking assistance regarding my flight bookings made a year ago for a trip from Ams to Bio. Due to COVID-19 disruptions, I have encountered several issues with my reservations, including duplicate tickets, loss of flexibility, schedule changes, and travel restrictions. I would appreciate receiving flight vouchers for future use in May [redacted] when I hope the situation will be more favorable for my travel plans. Thank you. Henri Hoekzema at Big SevenTours. Contact me at +31 6 [redacted]5 or email [redacted]

I have already emailed about my issue and am waiting for a response. I am attempting to check in online, but the seats I purchased and paid for are not showing up. While I had no problems checking in for my return flights, the seats are missing for the departure despite having a receipt. I will copy and paste the receipt for clarification. Remember, this email is not a valid boarding pass. I appreciate your assistance. Booking Code: JGGLSD Route: Malta to Barcelona (T1) Passengers: Philip Mizzi, Charmaine Attard, Clayton Attard, Matthew Mizzi, Stephanie Cascun, Luca Attard Payment Details: Total [redacted].94 EUR on 16/11/[redacted] via Credit Card and PayPal Please resolve this issue promptly. Thank you. www.vueling.com

Dear Vueling, I originally had a flight booked for July 16th from Lisbon to Bilbao with booking code RBL43C. I was notified by email that the flight has been rescheduled to a different time, conflicting with an important event in my schedule. Regrettably, I cannot make it to the rescheduled flight. I kindly request to be rebooked on the flight from Lisbon to Santander on July 23rd with a layover in Barcelona, departing at 09:05 and arriving at 17:40. My partner, Pim Baken, also received a rescheduling notification for his flight with booking code UEJY9J. Due to his tight schedule, he cannot make the new proposed flight and would like to be rebooked on the same Lisbon to Santander flight on July 23rd. We hope for your understanding and assistance in rebooking our flights due to this involuntary change. Please let us know if further information is required. Thank you for your attention, Gijs Berk

Hello, I wanted to let you know that changes have been made to your booking JYY5YI. The new flight schedule is as follows: VY [redacted] on 30/08/[redacted] at 21:05:00. We faced an issue when trying to modify the booking online due to the late departure time from Holland not suiting our plans. We are looking to adjust our holiday to October. However, we could only change the outbound flight online, as it was not possible to modify the return flight on your website. We would like the following changes to be made: Outbound AMS VAL from Monday, August 30 to Monday, October 11 at 17:45. Inbound AMS VAL from Friday, September 3 to Friday, October 15 at 17:45. Could you please assist us in making these changes to our booking? Thank you, Erik and Peep W. +31 6 [redacted] 70 [redacted]

My flight to Alicante was rescheduled by over 5 hours, and I accepted a refund offer. After completing the online refund process, I received a partial refund that did not cover the initial £[redacted].22 due to my expired card. I provided my IBAN and BIC for the bank transfer refund on 30/06/21, with a promise to receive it within 7 days. As of 16/7/21, when checking the refund link, it still shows as processing with a 7-day wait period. Attempts to contact customer service through phone options resulted in redirection back to the website, with no way to speak to a representative. Email inquiries have not been addressed. Hoping to receive the refund promptly for my children's summer holiday expenses.

Please help me, thank you in advance. The return flight from Munich to Palma VY [redacted] on July 10, [redacted] with departure from MUC at 21:30 and arrival at PMI at 23:45, with a checked bag of 23 kg, did not arrive in PMI. An immediate report was filed with Vueling's Baggage Service in Palma de Mallorca Sant Joan. I have proof of this. Ticket number [redacted]. It's been 10 days now, and I no longer believe the suitcase will be found. I suspect it may have been stolen, resulting in a significant loss that feels like a nightmare and weighs on me daily. I can provide evidence of the contents of the suitcase, which has a high value in euros. I would greatly appreciate your assistance and any information on what steps to take before considering hiring a lawyer in Palma. Thank you in advance for your effort, work, and support. Best regards, Karin Lühmann Francesc Vidal Sureda [redacted] / [redacted] Palma de Mallorca Tel. [redacted].

Dear Team, I'm reaching out for assistance as I have been unable to get any help online or by calling customer service. Here are the details: - I booked a flight with Iberia on July 28, [redacted], and received confirmation at 15:56 (Booking reference: KR71M) - Original flight details: September 1, from BCN at 16:20 to Sevilla at 18:00 - Within 10 minutes, at 16:04 the same day, I received an email stating the flight time had been changed - The "new" flight details: September 1, from BCN at 14:55 to Sevilla at 16:35 This new flight time does not work for me and was changed by Vueling without consulting me. I have tried various ways to contact Vueling without success - Iberia's website redirects to Vueling, but managing bookings, sending messages, FAQs, and calling customer care have all not helped in changing the flight or getting a refund. I would like a refund within the 24-hour booking window or to change the flight to another time on the same day. Please confirm if the booked flight is still scheduled as the website shows it as operating. Your prompt assistance is appreciated. Thank you, Paula

Subject: Unsatisfactory Experience with Vueling at Barcelona Airport To whom it may concern, I am writing to express my extreme disappointment with the service I received from Vueling at Barcelona airport today. Despite checking online two days ago and confirming that an antigens test within 48 hours was sufficient, I was unexpectedly denied boarding because the requirement had changed to 24 hours for flights to France. This led to additional expenses for a new flight and test, as well as hours of waiting at the airport, which was physically straining for me due to my autoimmune disease, rheumatoid arthritis. The lack of assistance and long wait times at the customer service counter only added to my distress. As a high-risk individual, this situation not only caused me inconvenience but also increased my vulnerability to COVID-19 exposure. I urge Vueling to refund the lost ticket, cover the cost of the antigens test, and provide a food voucher for the unexpected expenses while at the airport. This experience has left me deeply dissatisfied and I hope Vueling can address these issues promptly to ensure a more compassionate and professional service for all passengers. I have also encountered difficulties submitting my complaint online and found the airport office deserted, compounding the frustration. Sincerely, Javiera

Good morning, I'm Iñigo RODRIGUEZ ARIAS, and on August 1st, I completed a "Property Irregularity Report" with WISAG because two pieces of luggage were left in Barcelona, even though I am currently in Berlin. I flew from Dakar, Senegal, to Barcelona, Spain, with Vueling (VY7889) and then from Barcelona to Berlin with Ryanair (FR133). Despite being assured by the Vueling staff in Barcelona that my luggage could be sent to Berlin, I later discovered upon arriving in Berlin that this was not the case. The codes for the missing luggage are: - 5[redacted]85 GY22HWX - 5[redacted]84 GY22KHW I have already submitted a Property Irregularity Report (PIR) with WISAG, and they informed me that Ryanair might send the luggage to Berlin, potentially with an associated cost, which is not an issue for me. Vueling mentioned they need the PIR code, but since there wasn't one provided by WISAG, I am uncertain how to proceed. Is it feasible to submit the PIR again online? Thank you for your assistance. I.R.A.

Good afternoon, I recently noticed that my flight time was changed to several hours earlier, and I was informed that I could get a free flight change within 60 days before or after the original date or receive a refund. However, when I checked "my booking," I couldn't find the options for a flight change or refund. I attached the flight details for reference. How can I proceed with getting a refund? I had also selected the additional "flex" option when booking. Every time I reach out to customer service via email, I am directed back to the homepage to manage it in "my booking." Unfortunately, I am unable to locate the options online. My booking number is [redacted]. Thank you, Dorothea Siegel-Axel

Hello, On July 31st, I traveled from Cancun to Barcelona with the intention of catching a Vueling flight to Manchester on August 1st, [redacted]. Unfortunately, I fell ill and couldn't complete the last part of the trip. I eventually flew from Barcelona to Manchester on August 6th, [redacted], and confirmed with Iberia in Barcelona that my luggage was in Manchester. Upon arriving in Manchester, I reported my lost baggage, and I was informed that it had been returned to Vueling at Manchester with reference number OHD MANVY11885. I urgently need the luggage as it contains essential items. To assist, please contact me at 07[redacted]04. Thank you, Kieran Skinner

We have made a flight reservation on iberia.com for a trip from Nuernberg (NUE) to Barcelona (BCN) departing on 15.08.[redacted] and returning on 29.08.[redacted]. The booking code is WVUXME/JLYGD, and we have reservations for two adults and one 15-year-old son. Although we booked as three adults due to Iberia's policy regarding children over 12, the flight will actually be operated by Vueling. While attempting to check in on vueling.com using booking code GJWWSH, we encountered an error message stating that the adult passenger must be over 16 years old at the time of the flight. Vueling treats passengers up to 15 years as children, causing a discrepancy. We are seeking advice on changing our son's status from an adult to a child on the booking to avoid issues at the airport. Your assistance is appreciated. Regards, N. Pöhlmann.

I made a reservation for a flight from Munich to Barcelona (Booking: QJ8EGK). However, the flight times were altered. Despite attempting to modify my flight, I was unsuccessful in altering any details. Consequently, I decided to cancel the entire reservation and create a new one (Booking: SBDJUV). On accessing the previous flight through a web browser, the status displayed is "Pending refund," yet on my smartphone, it indicates payment required for booking changes. However, no modifications were made as my flight dates remained unchanged. Could you please advise on the timeline for processing my refund? Thank you for your assistance! Sincerely, David

Hello, My group of friends purchased tickets from Split to Porto for September 2 in two groups with two group tickets, each group consisting of three people. Unfortunately, our flight was canceled and we need to make some changes. The first group, with booking code I9P4MI and contact email [redacted], requests the following: - Marin Gudelj and Saša Vukina wish to reschedule their flight to a new one on September 1, departing at 17:15 and arriving at 21:30. - Nikolina Škobo is requesting a refund for her ticket. The second group, with booking code DD8W2J and contact email [redacted], requests the following changes: - Martina Marić and Klara Bosnić would like to reschedule their flight to the new one on September 1, departing at 17:15 and arriving at 21:30. - Josip Domazet needs to reschedule his flight to a different date, September 3, departing at 09:00 and arriving at 15:10. Thank you for your assistance. Kind regards, Josip Domazet

Hello, My group of friends made arrangements to fly from Split to Porto on September 2. We split into two groups, each consisting of three people. Due to a flight cancellation lasting over 5 hours, most of us wish to either reschedule the flight or receive a refund. First Group: - Marin Gudelj and Saša Vukina want to reschedule their flight to September 1, departing at 17:15 and arriving at 21:30. - Nikolina Škobo seeks a refund. Second Group: - Martina Marić and Klara Bosnić wish to reschedule their flight to September 1, scheduled for 17:15 to 21:30. - Josip Domazet needs to reschedule his flight to September 3, departing at 09:00 and landing at 15:10. We appreciate your assistance.

I purchased a Vueling flight (VY [redacted]) from Copenhagen to Las Palmas, Gran Canaria, for two people departing at 15:55 on November 10th with a return flight (VY [redacted]) from Las Palmas at 9:00 on December 1st. The booking number is PKV59E. I bought the tickets through "MyTrip" and included a "Cancellation Guarantee." Upon contacting "MyTrip," I was advised to request the cancellation through Vueling first. I planned to reschedule my flights to depart on November 17th and return on December 8th without using the cancellation guarantee. However, Vueling informed me it would cost an additional 2,[redacted] Dkr to change the dates, even though the original tickets cost 2x772 Dkr = 1,[redacted] Dkr. What should I do in this situation?

I took a flight from Ibiza to Barcelona on flight VY3351 on 14.08.[redacted]. Upon arrival in Barcelona, my luggage was lost, likely due to the frequent flights every 30 minutes. Despite waiting for several flights and notifying the lost & found, my luggage did not arrive until I was already departing for Wroclaw the next day. The luggage was initially tracked to be sent to Wroclaw via London and Warsaw. After multiple phone calls and changes in delivery address, my luggage has yet to arrive for over a week, leaving me without essential items for work and travel. The lack of concern from agents and unhelpful customer service hotlines have been frustrating, and the prolonged delay and inconvenience have been unacceptable. I urgently require information on the whereabouts of my luggage and expect prompt resolution to this issue.

Hello, I am currently travelling with my cat and have been unable to find carriers online that meet the dimensions you require of 45x39x21 cm. I have come across one with measurements of 45 x 28x28 cm. It claims to be airline approved. Could you please confirm if this size meets your requirements? I have checked various websites such as Amazon and Ebay, but I have not been successful in finding a carrier with the specified dimensions. Thank you for your assistance. Best regards, C. Kaiser