Vueling Airlines Customer Service Issues

We made a reservation for a flight from Barcelona to Venice on July 13, [redacted], through Skyscanner. The flight details are as follows: Departure: 7:00 AM from BCN to VCE at 8:55 AM. The passengers are: Kristine Jane Hernandez, Ritchnell Medina, Leilannie Lantin, and Aldwin Alemani. The payment for the flight was made via You Trip using a Mastercard. However, we have not received any ticket confirmation or itinerary related to this booking. While the amount was deducted from our You Trip account, the transaction is still pending. We are seeking assistance in checking the status of our flight through Vueling and requesting the flight confirmation to be sent to my email address. Unfortunately, I do not have the booking reference number as I have not received any email regarding the booking, but I am confident that the online booking was successful. This information is urgently needed as our Visa application is scheduled for Monday, July 22. Thank you.

My friend S. Seth and I, N. John, were initially booked for a flight to Barcelona from CDG T3 airport at 10:25 p.m. Due to an overbooked flight, we were rescheduled for the 11:00 p.m. flight. Although we were assured our checked luggage would be sent to our address, it has not yet arrived. Struggling without our belongings in a foreign city has been difficult. We are set to leave Barcelona tomorrow and urgently require our luggage. The missing items are a red American Tourister trolley with pink ribbons and a purple Delsey trolley. Our address is Hostal Hola Eixample, Barcelona. Our flight details are VY [redacted]. We have lodged a complaint at the airport under reference number BCNVY91299. We kindly request the prompt delivery of our luggage without further delay.

Dear Sir or Madam, I'm writing regarding my flight booking from Amsterdam to Rome with a return trip scheduled for 16 September (Booking K7JWTL) that I made on 3/3/[redacted]. On 20/3, I was informed that the return flight was rescheduled from 19:30 to 19:20 hours. Recently, I discovered that the return flight has been changed to 10:30 in the morning, which is not feasible for me as I need to travel from Perugia via public transportation. I am seeking advice on alternative evening flights on Monday or flights on Tuesday, the 17th, either directly from your airline or in partnership with others like Alitalia. Unfortunately, I was unable to modify the return flight using the Manage Your Booking feature on your website, only the flight to Rome. I anticipate there will be no extra charges, considering that the 20:30 flight VK [redacted] was canceled by your company. Thank you in advance, Stefanie M.

Good Afternoon, I am writing to share my dissatisfaction with my recent flights to and from Barcelona. Initially, the cabin crew on the outbound flights were unwelcoming and lacked communication. Upon checking in at Barcelona, the experience was extremely unpleasant. The staff member handling my luggage was exceptionally rude, and I observed a similar encounter with another passenger, which was disheartening. However, the most distressing part of my journey occurred during the boarding process. I was repeatedly questioned about the weight of my bag by a lady, who also inquired if I was pregnant. This unsolicited and invasive questioning left me feeling uncomfortable and frustrated. It is important to note that I am not pregnant, and I would have disclosed such information during booking if that were the case. I was taken aback by the lack of courtesy and sensitivity in her approach. As a result of this experience, my trip ended on a sour note, causing distress not only to me but also to my family, friends, and fellow passengers who were shocked by the incident. I hope for a prompt response regarding these issues. Sincerely, Claire R.

I flew with a French exchange student from Bordeaux to Barcelona via Vueling, connecting to Norwegian for a flight to LAX. Vueling assured us they would send our luggage through to LAX, though it's unclear if it was through Norwegian or Vueling. The baggage claim ticket shows the luggage was checked from Bordeaux to LAX. When we arrived, our luggage was missing. Norwegian advised us to contact Vueling since they do not have an agreement to handle the luggage. I've been unable to file a Property Irregularity Report with Vueling online. My exchange student urgently needs our luggage, and I fear it may be lost.

I recently discovered that my flight date has been switched from the 18th of August to the 21st of August without any prior notification. This new date doesn't work for me since it's three days after my original reservation. I require a ticket for the original date or a full refund for my booking. Additionally, I believe I am entitled to compensation for cancellation as the alternative flight provided does not fall within the time limits stated in the passenger rights document (€[redacted]). I also encountered an issue with your phone number format. The page doesn't recognize my country code in the prefix field, so I used a random prefix to submit the form with my full mobile number. Your prompt attention to this matter would be greatly appreciated.

While browsing the Vueling page to explore alternative flight dates for my trip from Zagreb to Barcelona, I inadvertently received two new booking confirmations via email without confirming or making any changes. When I contacted customer service, they claimed I used my one free move to change the flight, which I did not do. The situation seems to be a result of a system error as I never initiated any changes, just viewed the options. My original flight was for October 15th to October 22nd, and the new bookings were made for October 12th to October 22nd and October 12th to October 19th respectively at 9:26 AM and 9:28 AM. Now, I am left without my original October booking, unable to make alternate travel arrangements. The customer service team has not been able to assist me. Any guidance would be greatly appreciated.

I had a flight scheduled from Alicante to Barcelona on June 28th, [redacted], connecting to Paris (CDG) the same day. Unfortunately, my first flight was delayed by 4 hours, causing me to miss my connecting flight to Paris on June 29th. I was then faced with limited options for reaching Paris in time for my flight to NYC. Upon speaking with Vueling at the Barcelona airport, they provided me with a new ticket for a later flight to Paris, which would still make me miss my flight to NYC. Vueling informed me to file a claim for reimbursement of the additional costs I incurred, approximately $[redacted] for a new flight. However, when I received the email with the claim link, it was not functional.

Dear Customer Service, I am Jelena Mijanovic, a passenger on the VY1288 flight from Barcelona to Belgrade on August 11, [redacted], departing at 22:20, with the MJZPXX booking reference for this flight. I encountered an issue regarding the additional cost for luggage at the Barcelona airport. Despite attempting to check in online and pay for luggage through the app prior to the flight, I was unable to do so due to restrictions for this specific route. Consequently, I arrived at the airport four hours early to complete the check-in process in person. Carrying a 55x40x20 cm, 10 kg hand luggage and a small personal bag, I decided to check-in my larger bag at the desk. Before proceeding, I asked about the fee and was informed it would be 4 EUR, to which I agreed. However, upon handing over my credit card, I was unexpectedly charged [redacted],00 EUR instead of the previously stated amount, without prior notice or explanation. The lack of warning from the airport staff regarding these additional charges is concerning, given that the hand luggage fee exceeds the cost of the flight itself. I am seeking a refund for this overcharge and hope for a prompt resolution to avoid further inconvenience. I am prepared to provide the payment receipt received at the airport and the complaint form submitted to Vueling customer service on site. Despite encountering unresponsiveness from the online customer support platform and difficulties reaching the call center, I remain hopeful that this matter will be resolved satisfactorily. Thank you for your attention to this matter. Best regards, Jelena Mijanovic

Dear Customer Service, I am writing to address an incident that occurred during my recent flight on August 11, [redacted], from Barcelona to Belgrade at 22:20 on Vueling flight VY1288. My card number for this flight is MJZPXX. Upon arrival at Barcelona airport, I encountered an issue with the extra luggage cost. I attempted to check-in online through the application and pay for my luggage in advance, but online check-in from BCN to BEG was not permitted for this flight. Consequently, I arrived at the airport four hours early to complete the process there. I carried one hand luggage measuring 55x40x20 cm and weighing 10 kg, along with a small personal bag containing essential documents on my back. During check-in, I decided to check-in my hand luggage instead of carrying it into the plane. Before proceeding, I enquired about the cost, to which the staff informed me it would be 4 EUR for the service, to which I agreed. To my surprise, after providing my credit card details, I was charged [redacted].00 EUR instead of the agreed-upon 4.00 EUR without prior notice. I believe the airport personnel should have informed me about these additional charges promptly. The disparity between the flight cost of nearly [redacted] EUR and the [redacted] EUR charge for hand luggage check-in appears unreasonable to me. I kindly request a refund for this discrepancy. I am eager to cooperate and provide the payment receipt from the airport and Complaint or Suggestion Form No. [redacted] submitted to Vueling customer service at the airport to aid in the resolution of this matter. Despite my attempts to contact Vueling online support and the call center, I have not received any response. I trust that you will work towards a resolution that benefits all parties involved. Sincerely, Jelena M.

I am expressing my disappointment with the boarding process and particularly with the flight attendant Daniela. When checking in for the flight, we were informed that seat allocation required payment or waiting in line at the airport, leading us to pay an extra 50€ for front row seats and priority boarding. Despite the delay, there was no clear priority boarding process, and upon boarding, there was no space for our bags in the designated overhead cabin. When discussing this with Daniela, she was unhelpful and dismissive. Later, I noticed available space near our seats for luggage, but Daniela asked me to move my bag back five rows to accommodate her personal luggage, which she had been storing in the priority space. Furthermore, Daniela proceeded to mock our situation in a conversation with a colleague, unaware that I understood Spanish. This experience was highly unprofessional and embarrassing. I am requesting a refund for the seat upgrade fee, as we did not receive the full benefits promised. This encounter has left me with a negative impression of Vueling's service standards.

Dear Sir/Madam, I am writing to address the issue with my misplaced luggage on flight VY8013 from Paris to Barcelona on 30.07.19. My luggage tag number is VY [redacted]. Despite assurances of delivery to my hotel, my luggage did not arrive, causing me to miss two flights to Ibiza. I finally retrieved my bag from Barcelona Airport on 01.08.19. I have incurred expenses for necessary items during the 2-day delay and have attached the receipts. I am deeply disappointed by the mishandling of my luggage, unhelpful staff, and incorrect information provided. The entire episode disrupted my stay in Barcelona and plans for Ibiza, resulting in financial and emotional strain. I trust Vueling Airlines will compensate me for the full extent of my losses promptly. Sincerely, [R. Randhelia]

Dear Authority, I am writing to address the mishandling of my luggage on flight VY8013 from Paris to Barcelona on 30.07.19. My luggage tag number was VY [redacted]. Despite assurances, my luggage was not delivered to my hotel by the promised time, causing me to miss flights to Ibiza. After being informed that the bag was out for delivery and would arrive by 9 am the next day, it still did not show up, resulting in further missed flights. I eventually had to retrieve my bag from Barcelona Airport myself on 01.08.19 after it had been sitting there for 2 days with no notification. This ordeal led to unexpected expenses for clothing and essentials for myself and my husband. The entire experience with Vueling Airlines was disappointing due to mishandling, unhelpful staff, and misinformation. I am seeking compensation for the losses incurred. I have attached the receipts for the expenses as requested. Please find my bank details below for reimbursement: Account Holder Name: Richie Randhelia Bank Name: Westpac (Australia Sydney) BSB: [redacted] Account: [redacted] Attached is an inventory list of the items in the lost luggage with their respective values. Your prompt attention to this matter is appreciated. Sincerely, [Initials]

I need assistance with my booking code VKTIME. Vueling Airlines moved my flight up a day to Aug 19 from the original schedule, causing me to miss the flight. After receiving the email notification, I checked the time on the manage my booking page, assuming it was the same. I made an error in overlooking the date change. I had booked hotels and tours to align with the initial schedule. I made over 15 calls trying to reach Vueling for assistance, with no success. I had to purchase another ticket back to Amsterdam for over [redacted] euros. I am overwhelmed by the additional cost. Please help me find a resolution to this issue. Thank you, Siu Sian and Susianti.

My wife and I, Indian passport holders, have a Vueling Flight booked from Barcelona to Amsterdam (VY8300) on 23 August. Unfortunately, our passports were stolen recently during our trip from Toledo to Valencia. We have already reported this incident to the Valencia Police and the Indian Consulate in Barcelona. We have the original police report and are expecting to receive new passports from the Indian Embassy tomorrow. I spoke with a customer care representative yesterday who mentioned that we should be able to board the flight with the original police report and the new passport. I kindly request your confirmation on this matter.

Due to a medical issue preventing us from air travel, we had to cancel our trip from Munich to Sevilla with Vueling. We understand there is no refund policy in place, but we require documentation of the cancellation for insurance purposes. We have been attempting for a week to resolve this issue with Vueling but have faced challenges. Online information only states that there is no cancellation method. Are we expected to simply not show up for the flight to finalize the cancellation? How would we then prove our absence from the flight if necessary? Thank you in advance for any help or advice provided. William R.

Hello, I am writing to inquire about my flight scheduled from BCN to MAD on the 31st of August at & am with Vueling Airlines flight number [redacted]. I have been informed about potential strike action by airport staff on that day, leading to some flight cancellations by Vueling. I am concerned that my flight might be canceled last minute, causing me to struggle to reach my subsequent connections the day before my University classes begin. I would like to confirm if my flight will still take off on the day of the strike or if I should consider booking a high-speed train ticket for added peace of mind. Additionally, I am seeking information on the possibility of canceling or refunding my flight due to my apprehension regarding potential cancellations. I received another email regarding my flight, and I would appreciate assistance with processing a refund so I can take a train to ensure I reach my connections and do not miss the start of my university semester. Thank you, Olivia L.

Good morning from Alpitour, We are writing to inform you that starting today we are unable to access the website for booking and managing Vueling groups. This morning it was working fine, and we confirmed a group of 15 people for the upcoming 05/10 MAH-BCN-MXP flights (VY3715/VY6338), but now we cannot proceed with the payment as we can't access the site anymore. It keeps saying the login credentials are incorrect, even though they have not been changed. For your reference, we log in with the following credentials: userid: [redacted]4 password: alpitourworld Please let us know urgently. We especially need guarantees about the above-mentioned booking since we can't access and make the payment. Thank you for your prompt and kind response. Best regards, Monica Mattio

Dear Sir or Madam, I have booked a flight with you for the 29th of August to Las Palmas, Gran Canaria with a layover in Barcelona. Unfortunately, I am unable to take the flight as I have been experiencing a contagious fever since yesterday. I would like to cancel my flight. However, I booked the flight along with two friends, so we all have the same booking code. I am concerned that if I provide the booking code for cancellation on your website, it might cancel the flights for my friends as well. Is it possible to only cancel my flight and not theirs? The booking code is: QY1K9C. My name is Erik Krönfeld (listed as "Erik Kronfeld" on the ticket due to the "ö" not being accepted). My friends, who will still be taking the flight, are Max Schira and Patrick Saverino. Also, I would like to inquire if a refund is possible. I have been looking forward to this vacation for so long, and now I cannot go due to my condition. It would be extremely frustrating to pay for a trip I cannot even take. I have a medical certificate from my doctor stating that I am unfit to fly. I hope you can assist me with my request. Sincerely, Erik Krönfeld

I've contacted Vueling customer support twice this morning to inform them that due to my husband having a fractured elbow, we will not be able to board our 8 September [redacted] flight from London to Rome under Booking reference A7KEHY. I don't require a refund, I simply need an email confirmation of the cancellation for my travel insurance claim (not with Vueling). Even though the flight seems to have been canceled, I have not received any email after being assured multiple times. Since Vueling can now resell our seats, I kindly ask for them to send me the confirmation email at [redacted] Looking forward to your prompt response. Joy S.