What is Virgin Media's policy on broadband speed guarantees?

Virgin Media's policy regarding broadband speed guarantees is designed to provide customers with a clear understanding of the speeds they can expect from their services. They offer a variety of broadband packages, and the speeds advertised are typically the maximum achievable under optimal conditions. It is important to note, however, that these speeds can be affected by various factors such as network congestion, the type of device used, and the distance from the router. Virgin Media aims to deliver the promised average speeds during peak times, which are specified in the product details. They recognize that some customers may experience lower speeds, and they have a responsibility to inform consumers about this possibility. If the average speeds fall significantly below the guaranteed threshold, customers may have options to address this issue, potentially including the ability to exit their contract without penalty. For the most accurate and up-to-date information regarding specific plans and speed guarantees, it is advisable for customers to visit the official Virgin Media website. This will provide them with detailed information tailored to their individual broadband package.