Updated July 31, 2025

UGG Customer FAQ

Recent UGG Customer Questions

Help me with my UGG customer service issue

Products and Promotions

Can I wear UGG boots in the rain or snow?

UGG boots vary in weather performance; many have suede, which is not waterproof, but some models are water-resistant. It is...

Are UGG boots made with real sheepskin?

UGG boots are primarily crafted from genuine sheepskin, valued for its softness and durability. They feature a cozy wool lining...

What seasonal products does UGG offer?

UGG provides a range of seasonal products for various climates, including famous sheepskin boots for colder months, sandals and...

Does UGG offer any styles for children?

UGG offers a charming range of children's footwear, including boots, slippers, and shoes designed for comfort and durability....

How do I know when UGG sales or promotions are happening?

UGG offers various sales and promotions throughout the year. To stay updated, customers can check the official UGG website,...

Do UGG boots come with a warranty?

UGG boots generally have a limited warranty that covers manufacturing defects for about one year after purchase. However, it...

How can I tell if my UGG products are authentic?

To verify if UGG products are genuine, inspect the packaging for quality and the UGG logo, check for soft sheepskin lining and...

What is the process for a warranty claim on my UGG products?

To file a warranty claim for UGG products, verify that the product is within the one-year warranty period, gather your proof of...

Can I exchange or return my UGG boots if they don't fit?

UGG has a return and exchange policy that allows customers to return or exchange boots that do not fit. Items usually need to...

Can I return or exchange my UGG boots even if I wear them?

UGG allows returns or exchanges within thirty days, but items should generally be unworn and in original packaging. Worn boots...

Can I return UGG boots that were purchased from a different retailer?

UGG typically allows returns for boots purchased from them or authorized retailers. If bought from another retailer, customers...

What is the best way to clean and care for my UGG boots?

To maintain UGG boots' appearance and lifespan, follow specific care guidelines. Clean with a soft, damp cloth and use UGG's...

What are the care instructions for other UGG products aside from boots?

UGG products like slippers, sandals, and outerwear each have specific care instructions. Slippers should be gently wiped with a...

Are there specific care instructions for UGG products?

UGG products require specific care to maintain their condition, particularly sheepskin and suede footwear. They should be...

Are there special sizing considerations for UGG sandals?

UGG sandals generally adhere to standard sizing, but a snug fit is often preferred for comfort. Those between sizes may want to...

How do I determine my UGG boot size?

To find the right size for UGG boots, it is important to measure your foot accurately and check the UGG sizing chart online....

We look to the UGG issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

UGG issues reported to GetHuman

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