UGG's return policy typically allows for returns to be processed only for products purchased directly from UGG or its authorized retailers. If the boots were bought from a different retailer, the return or exchange process may be subject to that specific retailer's return policy. It is important to check the receipt or invoice for any details regarding returns, as each retailer may have its own set of rules.
Usually, if a product was directly purchased from UGG or an authorized seller, customers must return items within the specified return period, ensuring they are in their original condition and packaging. UGG recommends keeping all paperwork related to the purchase until you are certain that you are satisfied with the product.
For the most accurate and up-to-date information, it may be helpful to look on the UGG website under their return policy section, as they provide comprehensive details regarding returns, exchanges, and their authorized retailers.