UGG provides a return and exchange policy that allows customers to return or exchange their products if they do not fit or meet their expectations. Typically, items must be returned within a specified timeframe, often within 30 days from the date of purchase. The boots should be in original, unworn condition and include the original packaging and tags. Customers may need to follow certain procedures for returns, such as obtaining a return authorization or using a specific shipping label. It is important to check the UGG website for the most current policies, as they can vary by retailer or region. Additionally, customers should be aware of any potential return shipping fees that may apply. For the most accurate and detailed information, browsing the return policy section on the UGG website is highly recommended.