Tumi Customer FAQ
Top Answers & How-to Guides
What is Tumi's Phone Number?
The question we are asked most often is about how to talk to Tumi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What is your cancellation policy?
Tumi's cancellation policy allows customers to cancel their orders within a specific timeframe. If you wish to cancel your order, you...
Ask any question you have about Tumi customer service, get an answer now.
Order Tracking
How can I track my order?
You can track your order by logging into your Tumi account and navigating to the "Order Status" section. Alternatively, you can use...
Returns and Exchanges
Can I return or exchange an item?
Yes, Tumi allows returns and exchanges on eligible items. If you are not satisfied with your purchase for any reason, you have the...
Tumi Tracer
What is the Tumi Tracer?
The Tumi Tracer is an exclusive and innovative feature offered by Tumi. It is a unique identification number that is discreetly placed...
Store Locations
Do you have any physical stores?
Yes, Tumi has physical stores worldwide. We believe in providing a seamless shopping experience and understanding that some customers...
Loyalty Program
Do you have a loyalty program?
Yes, we do have a loyalty program called Tumi Rewards. As a member of our program, you can enjoy exclusive benefits and discounts....
Cancellation Policy
What is your cancellation policy?
Tumi's cancellation policy allows customers to cancel their orders within a specific timeframe. If you wish to cancel your order, you...
Help me with my Tumi customer service issue
Ask any question you have about Tumi customer service. We will do our best to get you answers right away.
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Tumi issues reported to GetHuman