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Tumi Customer Service

Phone Number & Contact Info

Tumi's Best Phone Number

800-299-8864
Toll-free·Calls Customer Service·Most popular Tumi number
Q:

How do I talk to a live human at Tumi?

A:Calling this Tumi number should go right to a real human being
Q:

Does Tumi offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tumi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Tumi number should go right to a real human being
Below are some clips we've found from Tumi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Tumi. For quality and training purposes, this call may be recorded. Please listen carefully as our menu options have changed. For assistance in placing an order, or questions about an existing order, press one. If you have a question about a Tumi product, press two."
Excerpt from a call with Tumi
Thursday, February 8, 2024 4:35 PM

The first phone menu

"Thank you for calling Tumi. For quality and training purposes, this call may be recorded. Please listen carefully as our menu options have changed. For all other inquiries, press five. To repeat these options, press zero.
For assistance in placing an order, or questions about an existing order, press one.
If you have a question about a Tumi product, press two."
Excerpt from a call with Tumi
Monday, February 26, 2024 8:30 PM
In fact, much of this information on this page is superfluous because this Tumi phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Tumi operates the call center for this 800-299-8864 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 308 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tumi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tumi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tumi is Wednesday. The most busy day to call is Tuesday, which averages 192% more phone calls by comparison. Again, this is based on a sample of 308 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Tumi

In summation, the best day to call Tumi is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tumi staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Tumi

If you have time to do a bit of reading before you call Tumi, we recommend you read over some of our problem-specific articles.

Are Tumi products eligible for TSA locks?

Yes, Tumi products are eligible for TSA locks. Tumi understands the importance of security and convenience during travel. That's why many of their bags and luggage pieces are designed with special compartments or pockets for TSA-approved locks. These locks allow security officers at the airport to inspect your bag without causing any damage. Tumi also offers a range of TSA-approved locks that can be easily integrated into their products. These locks have a unique indicator that shows if they have been opened by the TSA. By using TSA-approved locks with your Tumi bags, you can have peace of mind knowing that your belongings are secure and easily accessible during your travels.

What is the Tumi Tracer?

The Tumi Tracer is an exclusive and innovative feature offered by Tumi. It is a unique identification number that is discreetly placed on every Tumi product. By registering this number with Tumi, you significantly increase the chances of being reunited with your lost or stolen item. The Tracer program utilizes state-of-the-art technology and a global network of airports, airlines, and other travel and police organizations to help locate and return your lost belongings. Once your item is found, you are promptly notified and arrangements are made for its safe return to you. This provides peace of mind and an added layer of security for Tumi customers, ensuring that their valuable possessions are protected no matter where they may travel.

What is the warranty on Tumi products?

Tumi offers a comprehensive warranty on their products to provide customers with peace of mind. All Tumi products are covered by a limited warranty, which varies depending on the type of product. For bags and accessories, they offer a five-year warranty from the date of purchase. This warranty covers defects in materials and workmanship. Tumi also provides a one-year warranty for electronic devices and a two-year warranty for outerwear. However, normal wear and tear, misuse, and accidental damage are not covered under the warranty. To make a warranty claim, customers need to provide proof of purchase and contact Tumi customer service. Their dedicated team will assist in evaluating the claim and ensuring a satisfactory resolution.

Top Tumi customer service problems

Click the link above to get answers to just about any Tumi customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Tumi, and their purpose. Are any of these similar to the reason you are trying to call?
Missing package inquiry: "I'm calling about a package I did not receive, marked as delivered."
- From a call lasting 3m 59s , Mar 13, 2024 8:13 PM
Missing package delivery: "I only received one package out of the two that were supposed to be delivered."
- From a call lasting 15m 43s , Feb 8, 2024 4:35 PM

More Tumi Customer Service Contacts

There are of course other ways to contact Tumi customer service besides the phone. Below we list the best ones, by medium.

Tumi Customer Help Desk / Web Support

tumi.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Tumi customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Tumi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tumi agent. This phone number is Tumi's best phone number because 240 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-299-8864 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Tumi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Tumi has 1 phone number. It's not always clear what is the best way to talk to Tumi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tumi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tumi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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