How Do I Cancel My Toys R Us Order?

Toys R Us used Target to ship their products. To cancel your Toys R Us order, head to https://www.target.com/ and sign into your Target account. Navigate to your orders and click on the order you want to cancel. Provide a reason for cancellation and hit "Cancel Item." This feature is only available before the package is processed for delivery.

Adam Goldkamp is the editor / author responsible for this content.
Jul 9, 2020

Toys R Us has been a popular store to find children's entertainment products for many years. If you need a toy for a child, Toys R Us is the best store to shop at due to their wide selection of items. As time passed, Toys R Us has offered customers the ability to shop for their products online, just like almost every other store has done. This makes it easy to find exactly what you want in the least amount of time. However, due to how fast it can be to make a purchase online, you might find yourself realizing that you actually want to cancel your order after giving it some thought. Luckily, canceling your Toys R Us order is almost as easy as buying a product.

Toys R Us collaborates with Target for online shopping. This means that consumers are automatically redirected to Target's website when making a purchase. Additionally, customers can enjoy all the benefits that Target offers, such as free two-day shipping and loyalty benefits with Target Circle. Since the shipping is handled through Target, any changes to your order must also be made through Target.

To cancel your Toys R Us purchase, you will need an account with Target. Head to https://www.target.com/ and click "Sign In" on the upper right hand corner with the image of a grey headshot. After you fill out your e-mail address and password and successfully access your account, click on the headshot again and click "Orders." Choose the order that you want to cancel and click "Request cancellation." Keep in mind that this option will only be available if your order has not been processed for shipping. Next, choose your reason for canceling the order and click "Cancel Item." You should receive a confirmation e-mail regarding your canceled item. If your order has already shipped, you can either receive the delivery and then return it in-store, or you can mail it back.

Don't let the fact that Toys R Us uses Target to ship their products confuse you! It is very simple to cancel your order if you understand where to go.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Cancel My Toys R Us Order?

Why does GetHuman Write How-to Guides for Toys ''R'' Us Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Toys ''R'' Us in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Toys R Us Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Toys ''R'' Us

Asked 4 years ago
Updated 4 years ago
Viewed 2,351,397 times
Toys ''R'' Us
Toys R Us cancel
Toys R Us order
cancel toys r us order
Cancel an order
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!