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Starwood Preferred Guest Customer FAQ

Top Answers & How-to Guides

What is Starwood Preferred Guest's Phone Number?

The question we are asked most often is about how to talk to Starwood Preferred Guest customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I check my SPG points balance?

To view your Starwood Preferred Guest points balance, you can log into your account on the SPG website or use the mobile app,...

What should I do if my points don’t show up after a stay?

If points are missing after a stay, verify the booking was made through eligible channels and allow time for processing. Check...
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SPG Membership Benefits

What benefits are included in the SPG program?

The Starwood Preferred Guest program provides various benefits, including earning Starwood Points for stays, complimentary...
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What are the current promotions for SPG members?

Starwood Preferred Guest frequently updates its promotions, which may feature bonus points, discounted rates, and special...
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How do I upgrade my membership level?

Upgrading within the Starwood Preferred Guest program requires meeting specific criteria related to qualifying stays, nights,...
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Joining SPG Program

How do I join the Starwood Preferred Guest program?

To join the Starwood Preferred Guest program, an individual should visit the official Starwood website and complete the...
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Is there any fee to join the SPG program?

There is no cost to enroll in the Starwood Preferred Guest program, and members can begin earning rewards right away....
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Earning SPG Points

How can I earn points during my stays?

Members of the Starwood Preferred Guest program can earn points by booking stays at participating hotels, where spending on...
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Can I earn and redeem points with SPG partners?

Members of the Starwood Preferred Guest program can earn and redeem points with a variety of partners, including airlines and...
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Redeeming SPG Points

What is the process for redeeming points for free nights?

To redeem Starwood Preferred Guest points for free nights, members log into their account, search for participating hotels,...
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How do I book a reward stay using points?

To book a reward stay with Starwood Preferred Guest points, members should log into their account on the Marriott website,...
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Managing SPG Account

How can I check my SPG points balance?

To view your Starwood Preferred Guest points balance, you can log into your account on the SPG website or use the mobile app,...
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What should I do if my points don’t show up after a stay?

If points are missing after a stay, verify the booking was made through eligible channels and allow time for processing. Check...
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Can I transfer my points to another account?

Starwood Preferred Guest typically permits points transfers between accounts with mutual consent. Members can share points with...
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Is there a mobile app available for managing my SPG account?

Yes, a mobile app exists for managing a Starwood Preferred Guest account. This app is now integrated into the Marriott Bonvoy...
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SPG Points Policies

Are there any expiration policies for SPG points?

Starwood Preferred Guest points expire after twelve months of inactivity without qualifying actions, such as earning or...
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What happens to my SPG membership if I don’t stay for a while?

A Starwood Preferred Guest member’s account may expire if there is no activity for twelve months. This can result in losing...
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Starwood Preferred Guest issues reported to GetHuman
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