What should I do if my points don’t show up after a stay?

If the points do not appear in your account after a stay, there are several steps one can take to resolve the issue. First, it is important to verify that the stay was booked through an eligible channel, such as directly through the Starwood Preferred Guest website or mobile app, or through a participating travel agency. Points may not be awarded for bookings made through ineligible third-party sites. Additionally, points may take anywhere from a few days to a couple of weeks to process and reflect in the account following check-out, so patience is key. If a sufficient amount of time has passed, it is advisable to review the account summary to ensure that the details of the stay, such as the hotel and dates, align with what was expected. In cases where the points still do not appear, one might consider gathering the relevant details regarding the stay, including confirmation numbers and dates, for reference. It can be helpful to visit the current web page for direct information regarding the issue. There, one may also find details on how to report missing points to ensure that the matter is addressed appropriately.