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Shentel Customer FAQ

Top Answers & How-to Guides

What is Shentel's Phone Number?

The question we are asked most often is about how to talk to Shentel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Forgot My nTelos Wireless Puk Number?

If you entered your nTelos Wireless SIM card's PIN wrong too many times, your phone has been locked as a security measure. You need...
Ask any question you have about Shentel customer service, get an answer now.
Contact Shentel customer service

Returns

How Do I Return a Phone with Shentel?

Log in to My Account and look for Returns if you want to return a phone with nTelos Wireless. Once there, click Return Devices, and...
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Number Porting

How Do I Port My Number to Shentel Wireless?

If you want to port your current phone number to Shentel Wireless, you have a couple of options. You can either do it online or you...
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Puk Number

What Do I Do If I Forgot My nTelos Wireless Puk Number?

If you entered your nTelos Wireless SIM card's PIN wrong too many times, your phone has been locked as a security measure. You need...
Read more

Help me with my Shentel customer service issue

Ask any question you have about Shentel customer service. We will do our best to get you answers right away.
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