A:Press 1 during first menu, press 2 in second menu.Our free phone can also navigate phone menus to get a live human at Shentel for you.
Q:
Does Shentel offer 24 hour customer service?
A:Not at this number; hours here are Mon - Sun 6am-11pm EST.The least busy day is Thursday, and the most busy day is Saturday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 13 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Shentel below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Shentel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 during first menu, press 2 in second menu.
Below are some clips we've found from Shentel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Shantel.
For residential service, press one.
Business services, two.
To start new services, one. For help with your existing account, two.
To make a payment, one. For technical support or to report a trouble, two.
To upgrade or make changes to your account, three.
For billing questions, four."
Excerpt from a call with Shentel
Tuesday, February 6, 2024 3:45 PM
They may ask you to enter information with the dial pad
"Thank you for calling Shantel. For residential service, press one.
Business services, two.
To start new services, one.
For help with your existing account, two.
To make a payment, one.
For technical support or to report a trouble, two. To upgrade Please enter your ZIP code followed by the pound or hash sign."
Excerpt from a call with Shentel
Sunday, September 22, 2024 11:43 AM
What are the hours and when should I call?
Shentel operates the call center for this 800-743-6835 phone number Mon - Sun 6am-11pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 80 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Shentel call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shentel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shentel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shentel is Thursday.The most busy day to call is Saturday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 80 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Shentel is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Shentel staffs the call center well on Thursday.
Why Customers Call Shentel
If you have time to do a bit of reading before you call Shentel, we recommend you read over some of our problem-specific articles.
Log in to My Account and look for Returns if you want to return a phone with nTelos Wireless. Once there, click Return Devices, and choose which device(s) you want to return. Then click Continue. Enter any comments or feedback on this page regarding your experience. Answer some questions about why you want to return the phone(s). Select whether there are additional accessories that came with the device. Click on Submit.
If you want to port your current phone number to Shentel Wireless, you have a couple of options. You can either do it online or you can do it in person at a Shentel store. First, though, you need to check if your number is eligible for porting.
Click the link above to get answers to just about any Shentel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Shentel, and their purpose. Are any of these similar to the reason you are trying to call?
Internet service inquiry: "Noticed Internet service not working at home, wondering about outage."
- From a call lasting 4m 12s , May 25, 2024 1:59 AM
More Shentel Customer Service Contacts
There are of course other ways to contact Shentel customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Shentel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Shentel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shentel agent. This phone number is Shentel's best phone number because 144 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-743-6835 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Shentel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Shentel has 1 phone number. It's not always clear what is the best way to talk to Shentel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Shentel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shentel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.