What should I do if my internet connection is slow?

If you are experiencing a slow internet connection with Shentel, there are several steps you can take to potentially improve your situation. First, it is advisable to check whether the issue is widespread or isolated to your specific connection. You might consider running a speed test to evaluate the actual speed you are receiving compared to your subscribed speed. Next, consider the number of devices currently connected to your network. A large number of devices using the same internet connection can significantly reduce the available bandwidth for each device. If possible, limit the number of active connections while troubleshooting the issue. Another important factor to consider is the distance between your device and the router. If you are utilizing Wi-Fi, physical barriers and distance can affect the connection speed. For optimal performance, try connecting your device directly to the router using an Ethernet cable, if available. It is also recommended to restart your modem and router. Power cycling the devices can clear temporary issues and help restore optimal function. Additionally, ensuring the firmware on your router is updated can improve performance, as updates often include enhancements and bug fixes. If you continue to face slow speeds after trying these steps, it may be beneficial to visit the official website of Shentel for further troubleshooting tips or potential service outages in your area. You can also find relevant contact information there if further assistance is needed.