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Sephora Customer FAQ

Top Answers & How-to Guides

What is Sephora's Phone Number?

The question we are asked most often is about how to talk to Sephora customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sephora Customer Questions

How Do I Use My Sephora Gift Card for My Purchase?

Gift cards are a common way to pay for purchases at Sephora. You can use either e-gift cards or physical cards. Regardless of which card you have, redeem online by entering the PIN and gift card number in the payment section at checkout.
Asked Aug 8, 2026 4:40 PM

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Gift Card Questions

How Do I Check the Balance on My Sephora Gift Card?

It's easy to check your Sephora gift card balance. The store features four convenient ways that shoppers can check their...
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How Do I Request a Refund to a Gift Card from Sephora?

You can request a refund for a product you purchased with a Sephora gift online. Log in to your Sephora account and click on My...
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How Do I Send Someone a Sephora Gift Card?

For the person in your life who loves beauty products, a Sephora gift card is a great way to show you care. Sephora cards can...
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How Do I Use My Sephora Gift Card for My Purchase?

Gift cards are a common way to pay for purchases at Sephora. You can use either e-gift cards or physical cards. Regardless of...
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What Do I Do If My Sephora Gift Card Balance Won't Load?

If Sephora's gift card balance checker tool isn't working, you need to figure the problem out before using the card again. If...
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How Do I Buy a Gift Card from Sephora?

To buy a gift card, log in to your Sephora account. Click Add to Cart and enter the gift card amount in the box. Enter your...
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Can I use multiple gift cards for a single purchase at Sephora?

Sephora allows the use of multiple gift cards for a single transaction, whether online or in-store. The combined total of the...
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Can I use a Sephora gift card online and in-store?

Sephora gift cards can be utilized for purchases both online at sephora.com and in-store. Online, the card number and PIN must...
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Order and Refund Questions

How Do I Get a Refund from Sephora?

If you made a purchase from Sephora that you need to return, you could qualify for a refund if you return it within 30 days. If...
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How Do I Track an Order with Sephora?

Sephora is a multinational retailer offering personal and beauty care products. To track an order, go to the website, click on...
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What is the return policy for Sephora?

Sephora has a customer-centric return policy that generally allows returns within 60 days of purchase, offering store credit...
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How long does it take to receive a refund from Sephora?

The duration for receiving a refund from Sephora can differ based on the payment method. Credit card refunds may take three to...
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Can I cancel or modify my Sephora order?

Sephora permits order modifications or cancellations only before processing or shipping. Customers may be able to change...
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Shipping and Payment Questions

What are the accepted payment methods at Sephora?

Sephora provides various payment options, including major credit cards, debit cards, PayPal, and gift cards. Some stores may...
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What is the Sephora shipping policy?

Sephora's shipping options include standard, expedited, and same-day delivery for certain areas. Standard shipping takes three...
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Does Sephora offer international shipping?

Sephora aims to provide international shipping but availability varies by country. Customers can visit the website to find out...
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Are samples included with every Sephora purchase?

Sephora provides samples with purchases, but they are not guaranteed for every order. Sample availability depends on various...
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We look to the Sephora issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sephora issues reported to GetHuman
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