What Do I Do If My Sephora Gift Card Balance Won't Load?
If Sephora's gift card balance checker tool isn't working, you need to figure the problem out before using the card again. If the balance checker can't locate your gift card, a typo could be to blame. A non-responsive tool could mean you lost your internet connection or a problem with Sephora's server. An incorrect balance could mean a stolen card or card numbers.
Sephora sells both physical and electronic gift cards and gives you an online tool for checking the balance of these cards. If the tool wouldn't load your balance or loaded the wrong balance, you should not use your card again until you figure out what's wrong and fix the problem. This article will help you do that quickly and efficiently.
Case 1: The Balance Checker Tool Displays an Error Message
If the Sephora balance checker tool displayed an error message about you entering an invalid number, the most likely explanation is a simple typo when you entered the gift card's numbers. Enter them again and check them against the numbers printed on physical cards and in the delivery email of e-gift cards. It can't be a matter of the card expiring because Sephora gift cards never expire, even if they've been inactive for a long time.
Case 2: The Balance Checker Tool Just Freezes Up
If Sephora's balance checker tool just freezes up when you try to use it, without even giving you an error message, the first thing to do is check your computer's internet connection. A bad connection could cause the tool to freeze while it waits for a response from Sephora that never comes.
If a bad connection isn't the issue, Sephora's servers are likely experiencing technical problems. Sephora's repair crew should figure out the problem pretty quickly and get it fixed. There's nothing you need to do yourself unless the tool doesn't work even after a long wait, in which case you should make a report to a Sephora representative.
Case 3: The Balance Checker Tool Shows the Wrong Balance
If the balance checker tool shows an incorrect, too-low balance, someone may have stolen your gift card or the gift card numbers. The first thing to do is ask yourself if you recently checked the balance through a third-party balance checker website. This could be the cause of the problem, as these websites are often scams that simply steal the numbers you enter and use up your gift card's balance. Also, if your Sephora gift card is physical, see if it's missing. If it is, someone may have stolen your card.
If you suspect that your card or card number was stolen, or that someone hacked your Sephora account, go to the website and sign in. Look through your recent purchase history. If you see purchases using your gift card that you aren't responsible for, theft or hacking seems almost certain. Before you do anything else, change your Sephora password to keep intruders out.
Next, contact a Sephora representative and report what happened. They will cancel your current gift card and send you a new one with the rest of the balance loaded on it. There's no way to recover your lost balance, however.
Contacting Sephora
If you need help figuring out the balance checker problem, you can contact a Sephora representative to get it. While you can reach one by phone, there is no online customer service contact option.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Sephora Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Sephora in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Sephora Gift Card Balance Won't Load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.