Sephora Customer Service Issues

I have downloaded your app on my phone, but have been unable to set up an account. I am facing issues with entering my email and resetting my password. It seems to be stuck, and I'm not sure if it's my mistake. I'm reaching out for help as I need to ensure I don't disappoint my daughter again this year. Please advise on what I might be doing wrong. You can reach me at [redacted]. Thank you for your assistance. Best, Kathy

Hello, I recently made an online purchase on the Sephora app/website, but unfortunately, my order never arrived. I reached out to the store, and they directed me to contact DoorDash. However, as I placed my order directly with Sephora, I believe you have the ability to assist me in getting a refund back to my card. I'm reaching out here for help since I'm unable to contact your support line directly. Thank you for your assistance. References provided by DoorDash: [redacted]58.

Hello, I recently made a purchase on the Sephora app/website, but unfortunately, my order never arrived. After contacting the store, they advised me to reach out to DoorDash. DoorDash assured me they would handle the situation, given that the order was made through Sephora, who ultimately has the ability to issue a refund to my card. I am seeking help with processing this refund since I am currently unable to contact your support team. Here is the reference number provided by DoorDash: [redacted]21.

Hello, I recently recovered from an illness and ventured out for the first time today to use my gift card, only to realize it had expired. Could you kindly reactivate it so I can cover my expenses? I am unable to provide a photo of the card, but I can provide the following numbers found on it: 55 67 22 14 79 64 8 below the barcode, and [redacted]0 19 [redacted] [redacted] above the barcode. I have tried reaching out through the contact page of the Italian site multiple times last week without success. The system doesn't seem to be functioning properly. Thank you, Emilia.

Hello, On 6/4/[redacted], I purchased a 40 euro gift card at the Sephora store on Corso Buenos Aires in Milan and sent it by mail the same day; unfortunately, I entered the wrong address. Now, the letter is lost, but luckily, the gift card has not been used after checking with the store. I am wondering if it's possible to deactivate that gift card and issue a new one. Thank you for your response. Kind regards, Christine Mazza

Yesterday, I placed an order for 4 items from the same day delivery service. Upon receiving the package, I discovered that only 2 items were inside. Despite contacting customer service, they refused to redeliver or refund the missing items, citing a "pattern" with my past deliveries. While I did receive a refund once before for a completely missing package, I don't believe that should prevent me from getting help now. I am frustrated by the response I received and feel like Sephora is being unjust by not refunding me for the missing items.

Hello, I made a purchase on the SEPHORA app/website, but unfortunately, I have not received my order. After contacting the store, I was redirected to DoorDash who mentioned they will handle the issue. Since the order was made directly on your platform, I kindly request your help in processing the refund to my card, as I'm unable to reach your support line at the moment. DoorDash provided reference number [redacted]32 for this issue. Thank you.

I placed an order on the (store) app/website, but unfortunately, I never received it. After contacting the store, they referred me to DoorDash. DoorDash informed me that as the order was made directly through (store), they should handle the refund. I am seeking help here since I am unable to reach your support line. Here are the references provided by DoorDash: [redacted].

Hello, I made a purchase on the Sephora app/website but unfortunately, I never received the order. I contacted the store and was directed to DoorDash. DoorDash assured me they would take responsibility, as the order was placed through Sephora. I am seeking help to process a refund to my card since I am unable to reach support via phone. The reference provided by DoorDash is [redacted]91. Thank you for your assistance.

I made an online purchase through the Sephora app/website, but I didn't receive my order. Sephora customer service directed me to DoorDash, who said they would take care of it. Since the order was placed on your platform, I believe you are responsible for issuing the refund to my card. Unfortunately, I couldn't contact your support line, so I'm seeking help here. DoorDash provided these references: [redacted]05.

I recently discovered a $[redacted] charge on my debit card from Nov 2. I didn't make any purchases online or in-store as I don't shop at your store, nor was I present on that day. I didn't have funds in my account until Nov 3, and I don't buy e-cards. Despite reaching out to my bank and your customer service (Sephora), I received unhelpful and rude responses. I'm upset as this incident caused me to skip my medication and risk an ER visit. I believe your reps could have tracked my card and email to locate the e-gifts and shown more empathy. I've informed my friends about this and they've agreed to stop shopping until this is resolved. I demand a refund of $[redacted] promptly. If this isn't resolved, I will escalate it to authorities. I'm on a fixed income and can't afford such unauthorized charges. I expect a prompt resolution. Thank you, Andrea CGMattarelliano.

I contacted Sephora customer service two weeks ago regarding a problem with my points and account status. I was informed that I would receive a response within 48 hours regarding the ticket the representative created for me. However, I have not received any update yet. My account status was mistakenly downgraded from Rouge to Insider, resulting in the deletion of my [redacted] points. Additionally, I made purchases during the 20% off sale, but the discount was not applied because of my incorrect status, and I did not receive points for these transactions.