Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Chat.

Phone number / contactWaitVotes
Customer Service
88 mins9
Live Chat at
Customer Service
2 mins10 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I track my order on
Yes, customers can conveniently track their orders on Once an order is placed, customers receive a confirmation email that contains a unique tracking number. This tracking number can be utilized to monitor the progress of the order. To track an order, customers simply need to click on the provided link, which will redirect them to the carrier's website. On the carrier's website, customers can access real-time updates regarding the shipment's status and estimated delivery date. Tracking orders through ensures transparency and allows customers to stay informed about the location and expected arrival of their items.
What is's shipping policy? offers a convenient and reliable shipping policy to ensure a smooth shopping experience. We provide standard ground shipping for most orders within the continental United States, with estimated delivery times ranging from 3 to 7 business days. For faster delivery, customers can opt for expedited shipping methods such as 2nd Day Air or Next Day Air. Shipping charges are based on the total order value, and customers can easily calculate shipping fees using our shipping estimator tool at checkout. We also offer free shipping promotional offers on select products or order amounts, which are clearly specified on our website. For international orders, shipping costs are determined depending on the destination and weight of the package. Rest assured, all orders are carefully packed to ensure items arrive safely and undamaged. For more information, please refer to our Shipping Policy page.
Does have a loyalty program?
Yes, offers a loyalty program called Pfaltzgraff Rewards. As a member, you can earn points for every dollar spent on eligible purchases, including clearance items and exclusive collections. These points can then be redeemed for discounts on future orders. Signing up is free and easy, and members also enjoy other benefits such as special promotions, early access to sales, and a birthday surprise. To join, simply create an account on and start earning rewards with every purchase. The loyalty program is our way of thanking our valued customers for their continued support and offering them added perks and savings opportunities. Don't miss out on the chance to earn rewards while shopping for your favorite Pfaltzgraff products.
What is the return policy for
At, we strive to ensure customer satisfaction. We have a hassle-free return policy that allows you to shop with confidence. If you are unhappy with your purchase for any reason, you can initiate a return within 90 days from the date of purchase. Simply contact our customer service team, and they will guide you through the return process. We accept returns of unused, undamaged items in their original packaging, accompanied by the receipt or proof of purchase. Please note that returns may be subject to a restocking fee. If the return is due to a defect or an error on our part, we will cover the return shipping costs. At, we value your satisfaction and are committed to making your shopping experience enjoyable.
How long does it take for an order to be processed and shipped?
The processing and shipping time for your order at typically takes 1-2 business days. Once your order is placed, it goes through a thorough processing phase where the items are picked, packed, and prepared for shipment. This process generally takes about 1 business day. After the processing is complete, your order is then shipped using the chosen shipping method. Shipping times can vary depending on your location and the shipping option selected during checkout. Standard shipping within the United States usually takes an additional 3-7 business days. However, expedited shipping options are available for faster delivery if desired. You will receive an email confirmation with tracking information once your order has been shipped.
Does offer international shipping?
Yes, offers international shipping to select countries. Customers outside the United States can shop for Pfaltzgraff products and have them delivered to their international addresses. Shipping options and rates may vary depending on the destination country. During the checkout process, customers can choose their preferred shipping method and view the associated costs. It is important to note that additional customs and import duties may apply, which are the responsibility of the customer. International orders may also be subject to longer delivery times due to customs processing. For further information, customers can contact's customer service team or refer to the international shipping section on the website.
Are gift cards available for purchase on
Yes, gift cards are available for purchase on They make the perfect gift for any occasion. Whether you are looking for a birthday, anniversary, or holiday present, a Pfaltzgraff gift card allows your loved ones to choose the perfect item from our wide range of high-quality products. Gift cards can be purchased in various denominations to suit any budget. They are easy to use and can be redeemed online at or at any of our retail locations. Simply select the desired amount, add the gift card to your cart, and complete the checkout process. Gift cards are delivered electronically, making them a convenient and hassle-free option for gifting.
There's more!
Click below to show 3 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

What if I receive a damaged or defective item from
What payment methods are accepted on
Solutions to common issues

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