What if I receive a damaged or defective item from Pfaltzgraff.com?

If you receive a damaged or defective item from Pfaltzgraff.com, we apologize for the inconvenience. We strive to ensure that our products reach you in perfect condition, but in case of any issue, we will promptly assist you. Please contact our customer service team within 48 hours of receiving the item, providing your order details and a description of the damage or defect. We may require you to provide photographs as evidence. Our team will review your case and provide a suitable solution, which may include replacing the damaged item or initiating a refund. We value your satisfaction and will make every effort to resolve the issue efficiently.