How Do I Cancel an Order on Overstock?
This article describes how to cancel an order that you placed with Overstock. The special difficulties involved with canceling an Overstock order are discussed. Detailed instructions are given for canceling the entire order, and also for canceling one or more specific items from the order but allowing the rest to ship.
Overstock's business model is to process and ship orders as quickly as possible. Once an order placed with Overstock is processed, it is turned over to the Overstock warehouse and can no longer be canceled. This usually takes no more than 30 minutes, and it can take as little as 10 minutes. Because of this, if you want to cancel your Overstock order, you have to move fast.
Overstock's Cancellation Policy
- Orders that have been processed for shipment cannot be canceled.
- No refund will be given for coupons used to purchase a canceled order.
- Refunds for canceled orders will be given in the same form of payment that was used for the purchase.
- If a new Club O membership was purchased with the order, you must cancel the entire order, not just pat of it.
- If the order was purchased with a gift card, you can only cancel the order if the gift card is still valid.
How to Cancel Your Overstock Order
If the cancellation option is still available, you can either cancel the entire order, or you can cancel certain items while still allowing the rest to ship (with the one exception mentioned above).
- Go to Overstock's home page.
- Click on the My Account link at the top right of the page.
- Log in to your account.
- Click on Overview.
- Click on Orders and Returns.
- If there is no Cancel Order button, the order has already been processed for shipping and you can no longer cancel it.
- If you want to cancel your entire order, click on the Cancel Order button located beneath the order date. If you want to cancel a specific item, click on the Cancel Item button located next to the item description.
- Click on the Submit Cancellation button. A confirmation screen should appear giving the details of your canceled order.
If you have an unexpected problem in trying to cancel your order, you can get in contact with Overstock's customer support services. They have a phone help option and a help forum.
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