How Do I Exchange My Overstock.com Order?

Overstock.com is a renowned American internet retailer headquartered in Midvale, Utah, near Salt Lake City. It was initially founded as D2, Discounts Direct, in 1997 and its services mainly revolved around the exclusive sale of surplus and returned merchandise in an online e-commerce marketplace.

Its services also incorporated the liquidation of the inventories of at least 18 failed e-commerce businesses at below-wholesale prices. From dealing with closeout merchandise, the organization has gradually become a trusted supplier of new décor, furniture, bedding, and a wide variety of household items.

The retailer works with an order system whereby the client places an order, and it is finalized once it's been transmitted and transferred to the warehouses for shipment preparations. Once an order has been submitted, no change can be made.

However, if you want to exchange an order, you can follow the retailer's return policy to get a refund so you can purchase a different item or exchange the one you have at the same price. Here's how to go about the return process:

• Go to https://www.overstock.com/.
• At the top right corner of the homepage, click on the icon reading "My Account".
• If you already have an account, focus on the "Sign In" section of the page.
• Enter your email address and password.
• Select "Sign In".
• From your dashboard, click the "Orders and Returns" tile.
• Right next to the item you want to return, click on "Return Item."
• Provide the relevant return information relating to your item.
• Select the "Submit Return" option.
• Once you're done, print your shipping label and follow the provided instructions to return your item.

You will receive a return confirmation via email that includes your return shipping label and return instructions.

If you used Overstock.com's Guest Checkout to place an order, follow the process below to start the return process.

• Visit the Overstock.com homepage at https://www.overstock.com/.
• Select "My Account" at the top right corner of the website.
• Focus on the side containing the "Create Account" information.
• Enter the email you used to place your order.
• Develop a fool-proof password then create your account.
• Once you've done this, follow the guidelines stipulated above to proceed with the return process.

You should also know the retailer's return policy which has the following components.

• The return process should start within 30 days after you've received your product.
• The item being returned should be in unused or new condition with all the original inserts and accessories still present.
• Shipping responsibilities fall solely on the buyer in cases of buyer's remorse returns such as when you've changed your mind, you aren't pleased with your product, or if you made a mistake when placing the order.
• The retailer will refund the entire cost of the merchandise and the shipping charges if the product return is due to error on their part or because your item was defective.
• Buyers should strive to ship the returned item to Overstock.com facilities within 45 days after receiving it.
• Once your product has been received, inspections are conducted and the retailer refunds buyers based on the item's condition. A partial refund is given to individuals with products that have been opened or used.

Alternatively

As pre-mentioned, once you've placed an order and it's been submitted, no alterations can be made. However, the retailer provides workable options for you in the event you need to make changes to your Overstock.com order. For instance, you have a 30-minute window to cancel your order immediately after you've placed it. Alternatively, if you wanted to put an extra order, you can create a separate order for that item. Additionally, you can contact its customer care desk, which is ever-ready to help.