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NFL Shop Customer FAQ

Top Answers & How-to Guides

What is NFL Shop's Phone Number?

The question we are asked most often is about how to talk to NFL Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track my order if I don't have an account?

Yes, you can track your order even if you don't have an account. To track your order, you simply need to go to the "Track Order" page...

Do you offer any discounts or promotions?

Yes, we offer various discounts and promotions at NFL Shop. We understand the importance of making sports merchandise accessible to...
Ask any question you have about NFL Shop customer service, get an answer now.
Contact NFL Shop customer service

Order Tracking

How Do Track My Order from NFL Shop?

Tracking your order from NFL.com is easy as log as you have certain pieces of information. If you don't have it, you can still call...
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Can I track my order if I don't have an account?

Yes, you can track your order even if you don't have an account. To track your order, you simply need to go to the "Track Order" page...
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Returns and Exchanges

How Do I Return or Exchange an Item to NFL Shop?

NFLShop.com provides excellent customer support to its users and provides multiple avenues for customers wishing to return or exchange...
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What is the return policy for NFL Shop?

The return policy for NFL Shop allows customers to return items within 60 days of purchase for a full refund. All merchandise must...
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Can I return personalized or customized items?

Yes, personalized or customized items cannot be returned to NFL Shop. As these items are specifically tailored to your individual preference,...
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What is your policy on damaged or defective items?

At NFL Shop, we strive to ensure customer satisfaction with every purchase. If you receive a damaged or defective item, we offer a...
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Order Management

Can I cancel or change my order after it has been placed?

Unfortunately, once your order has been placed on NFL Shop, it cannot be canceled or changed. This is because they strive to process...
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How long does it take to process and ship an order?

The processing and shipping time for orders from NFL Shop typically ranges between 3 to 5 business days. During peak seasons or promotional...
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Shipping

Do you offer international shipping?

Yes, NFL Shop offers international shipping to select countries. Customers residing outside of the United States can enjoy purchasing...
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Payment Methods

What payment methods do you accept?

We accept various payment methods for your convenience. At NFL Shop, you can securely complete your purchases using major credit cards,...
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Gift Services

Do you offer gift wrapping services?

Yes, NFL Shop offers gift wrapping services for an additional fee. Make your gift extra special by selecting the gift wrapping option...
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Sizing Information

What is the sizing chart for NFL Shop products?

The sizing chart for NFL Shop products is available on our website to assist customers in finding the perfect fit. We understand the...
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Discounts and Promotions

Do you offer any discounts or promotions?

Yes, we offer various discounts and promotions at NFL Shop. We understand the importance of making sports merchandise accessible to...
Read more

Help me with my NFL Shop customer service issue

Ask any question you have about NFL Shop customer service. We will do our best to get you answers right away.
We look to the NFL Shop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NFL Shop issues reported to GetHuman
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