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MyHeritage.com Customer FAQ

Top Answers & How-to Guides

What is MyHeritage.com's Phone Number?

The question we are asked most often is about how to talk to MyHeritage.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I delete my account on MyHeritage?

To delete a MyHeritage account, a user must log in, go to account settings, and find the account deletion option. This process...
Ask any question you have about MyHeritage.com customer service, get an answer now.
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Recent MyHeritage.com Customer Questions

I received a bill for $341.78, and it is an overcharge.

Please check your subscription details and the recent charges to verify if there's been an error. Any discrepancies can typically be addressed by reviewing your account or billing history. If you believe you have been overcharged, we recommend referring to the most up-to-date contact information available on this page to resolve the issue.
Asked Aug 13, 2025 1:35 PM

Help me with my MyHeritage.com customer service issue

Collaboration and Sharing

Can I invite others to collaborate on my family tree?

MyHeritage enables users to invite others to collaborate on their family trees, enhancing family history research. Users can...
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Is it possible to upload and share photos on MyHeritage?

MyHeritage allows users to upload and share photos, integrating them into family trees for a visual family history. It provides...
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Can I create and print family tree charts?

MyHeritage.com allows users to create and print family tree charts, providing tools for detailed genealogical representation....
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Subscriptions and Memberships

What subscription plans are available and how much do they cost?

MyHeritage.com provides several subscription options, starting with a free "Basic" plan, followed by "Data" and "Complete"...
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What features are included in the free membership?

MyHeritage's free membership includes a family tree builder for creating and managing genealogies, limited access to historical...
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What is the difference between a basic and premium subscription?

MyHeritage.com offers basic and premium subscriptions catering to different user needs. The basic plan provides essential...
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Family Tree Management

Can I transfer my family tree data from another genealogy website to MyHeritage?

Transferring family tree data from another genealogy site to MyHeritage is possible, especially using GEDCOM files. Users can...
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Can I access my family tree on mobile devices?

MyHeritage offers a mobile application for both iOS and Android, enabling users to access, edit, and manage their family trees...
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Security and Support

Is my personal and family information safe and secure on MyHeritage?

MyHeritage prioritizes user privacy and data security through measures like encryption and secure storage. Users control their...
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What support resources are available for new users?

MyHeritage provides various support resources for new users, including a comprehensive Help Center, video tutorials, community...
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How can I delete my account on MyHeritage?

To delete a MyHeritage account, a user must log in, go to account settings, and find the account deletion option. This process...
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DNA Testing and Results

How do I verify my DNA results?

To verify DNA results on MyHeritage, users should access their account's DNA section and compare their findings with detailed...
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What DNA tests are available through MyHeritage?

MyHeritage provides a main DNA test focused on ethnicity estimation and genealogy. This service includes tools for discovering...
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Searching and Records

How do I search for ancestors on MyHeritage?

To search for ancestors on MyHeritage, users must log in or create an account on the homepage. They can input details like...
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How can I find historical records on MyHeritage?

To locate historical records on MyHeritage, users should create a free account and then input their family details. MyHeritage...
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We look to the MyHeritage.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MyHeritage.com issues reported to GetHuman
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