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MyHeritage.com Customer FAQ

Top Answers & How-to Guides

What is MyHeritage.com's Phone Number?

The question we are asked most often is about how to talk to MyHeritage.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is my personal and family information safe and secure on MyHeritage?

Yes, your personal and family information is safe and secure on MyHeritage. We take the privacy and security of our users very seriously....
Ask any question you have about MyHeritage.com customer service, get an answer now.
Contact MyHeritage.com customer service

Collaboration

Can I invite others to collaborate on my family tree?

Yes, you can invite others to collaborate on your family tree on MyHeritage.com. The platform offers a feature called "Family Tree...
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Subscription Plans

What subscription plans are available and how much do they cost?

MyHeritage.com offers several subscription plans to meet the varying needs of our users. Our Basic plan is free and provides access...
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Free Membership

What features are included in the free membership?

The free membership on MyHeritage.com provides access to several useful features. Users can create and edit their family tree, adding...
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Photo Sharing

Is it possible to upload and share photos on MyHeritage?

Yes, it is possible to upload and share photos on MyHeritage. Our platform offers a robust photo feature that allows users to easily...
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Data Transfer

Can I transfer my family tree data from another genealogy website to MyHeritage?

Yes, you can transfer your family tree data from another genealogy website to MyHeritage. MyHeritage allows you to import GEDCOM files,...
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Security

Is my personal and family information safe and secure on MyHeritage?

Yes, your personal and family information is safe and secure on MyHeritage. We take the privacy and security of our users very seriously....
Read more

Help me with my MyHeritage.com customer service issue

Ask any question you have about MyHeritage.com customer service. We will do our best to get you answers right away.
We look to the MyHeritage.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MyHeritage.com issues reported to GetHuman
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