How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this MyHeritage.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at first menu, then you must put in your account number.
Here is how our research team describes the way the MyHeritage.com phone system greets you: If you are responding to a call you recently received, please press 5. All other calls press 3.
Below are some clips we've found from MyHeritage.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling MyHeritage support.
For Billing and Accounting, press one. For MyHeritage DNA, press two.
For photo features such as time to purchase a DNA kit or speak with a sales representative, please press one."
Excerpt from a call with MyHeritage.com
Thursday, January 11, 2024 1:32 AM
They may ask you to enter information with the dial pad
"Hello, and thank you for calling MyHeritage support.
You will soon be asked to enter your MyHeritage account number."
Excerpt from a call with MyHeritage.com
Monday, April 15, 2024 8:59 PM
The first phone menu
"Hello, and thank you for calling MyHeritage support.
You will soon be asked to enter your MyHeritage account number.
This is especially important for billing related inquiries and may also be necessary for other actions related to your account.
You can find your account number by logging in to your MyHeritage account and clicking on your name in the top right corner.
You can also find it in the mobile app under settings.
As well as in most account related email correspondence by MyVirtage.
For billing and accounting, press one.
For MyHeritage DNA, press two."
Excerpt from a call with MyHeritage.com
Saturday, March 30, 2024 11:13 PM
After you press 2
"For photo features such as time to purchase a DNA kit or speak with a sales representative, please press one.
For billing clarifications, press two."
Excerpt from a call with MyHeritage.com
Thursday, January 11, 2024 1:32 AM
After you press 4
"For privacy questions or concerns, please for billing information, cancel and refunds, please press one.
For login issues, please press two.
For technical support for our website, or our mobile app, please press three.
For technical support for our downloadable family tree builder software, please press four."
Excerpt from a call with MyHeritage.com
Monday, January 8, 2024 1:48 PM
What are the hours and when should I call?
MyHeritage.com operates the call center for this 844-994-1888 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 397 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MyHeritage.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MyHeritage.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MyHeritage.com is Sunday.The most busy day to call is Wednesday, which averages 170% more phone calls by comparison.Again, this is based on a sample of 397 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call MyHeritage.com is Thursday.
Why call this MyHeritage.com number?
Below is a sample of recent calls to MyHeritage.com, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking account information: "Do you have a RIP ID or anything?"
- From a call lasting 11m 10s , Feb 22, 2024 7:32 PM
Unauthorized charges dispute: "I don't have an account with you all, but this company is trying to bill my card for two hundred dollars, and I have no clue as to why."
- From a call lasting 10m 16s , Feb 22, 2024 7:15 PM
Account cancellation and refund: "I want it canceled and refunded, I never received a refund nor did they cancel the account."
- From a call lasting 22m 54s , Feb 2, 2024 2:43 PM
Question about missing item: "And why is it missing?"
- From a call lasting 1m 25s , Jan 21, 2024 10:48 PM
Retrieve missing DNA results: "I have an account with you, and my DNA results are gone."
- From a call lasting 37m 22s , Jan 18, 2024 12:32 AM
Feedback on products: "Literally low. No. They're nice for kids."
- From a call lasting 1m 18s , Jan 14, 2024 3:04 AM
Understanding genetic group results: "Abigail, how do I read my genetic group results? I don't understand stuff."
- From a call lasting 26m 11s , Jan 11, 2024 8:34 PM
More Ways to Contact MyHeritage.com Customer Service
There are of course other ways to contact MyHeritage.com customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- MyHeritage.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MyHeritage.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MyHeritage.com agent. This phone number is MyHeritage.com's best phone number because 2,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-994-1888 include Account Access, Account Setup, Refund a Charge, Locked Account, Cancel Account and other customer service issues. Rather than trying to call MyHeritage.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MyHeritage.com has 1 phone number. It's not always clear what is the best way to talk to MyHeritage.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MyHeritage.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MyHeritage.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.