How do I cancel my subscription?

If you met someone, or if you are just tired of looking at the same people on, you should cancel your account to keep from getting billed. Here's how you can cancel your account.

Jul 19, 2019

Online dating can be very exciting and promising. You set up a profile, post your best pictures, and fill in the blanks with colorful stories about your hobbies and vocation. However, life still happens even if you have an active online dating world. In other words, it's highly likely that you'll meet someone in your day to day interactions or simply choose to cancel your account for any number of reasons. Regardless of the reasons, canceling your Match account is a quick and easy process.

Customer Support

Fortunately, if you don't want to delete your account on your own, you can always call customer service and have a customer service rep close your account. A customer service representative will make sure that the paid subscription gets canceled along with the profile that goes with it. Simply get in contact with customer service. In addition, understand that simply deleting your app will not delete your match account. You must also cancel your paid subscription and permanently delete your profile.

The Steps

If you decide to skip customer service, you can still easily delete your account by yourself. Simply log on to your account and select the 'My Account Settings' in the top right corner. Look for the words "suspend or delete your account" at the bottom of the page. Choose the option to permanently delete your account and all your files. If you simply choose to suspend your account, it will be hidden not deleted. Choose the option to permanently delete your account. In addition, before you delete your account, remember to cancel the paid subscription first. For quick directions at a glance, follow these steps:

  1. Login
  2. Go to my account settings
  3. Choose Suspend or delete the account
  4. Choose Permanently delete the account

Other Considerations

Once you've canceled your paid subscription and deleted your account, your account can't be reactivated. You will not be able to reinstate the data and profile. However, suspending your account will simply hide it without deleting it. You can do this until you're ready for your account to be visible again. If you're not sure about deleting your account, simply suspend it. Suspending your account will allow you to come back at any time to start your online dating journey again.

Online dating can be a convenient way to meet people. However, you may decide to delete your account for a wide variety of different reasons. You can simply call customer service and have them delete your paid subscription as well as your account profile or you can do this by yourself. Simply follow the steps above to permanently delete your account.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I cancel my subscription?

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