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How Do I Report My MasterCard Credit Card Lost or Stolen?

Christian Allen is the editor / author responsible for this content.
Dec 9, 2022

You open your purse or wallet to retrieve your MasterCard for a purchase, only to notice your card missing. Losing your card can be stressful as you try to remember where you last used it, what could have happened to it, and if it's lost or stolen? The first thing you will want to do is protect your finances by reporting the card as missing. How do you report your MasterCard credit card as lost or stolen? To report your lost or stolen cards, contact MasterCard customer service here. Follow the steps below to make a report to Mastercard.

Making the Report

The first step in reporting a missing card is contacting MasterCard. You can report a lost or stolen MasterCard credit card via telephone here.

When you received your MasterCard credit card, you would have noticed on the terms and conditions enclosed with the card the number to call when a card has been lost or stolen. This number is also on the back of the credit card. When you realize your card is missing, call MasterCard customer support here to make your report. You will need to provide the representative with the following information:

  1. Your full name
  2. Your account or social security number
  3. Your PIN or answers to security questions
  4. Your dddress (both mailing and shipping if they are different)
  5. The date, time and amount of your last known purchase with your MasterCard credit card.

The representative will cancel the current card and issue a replacement card with a new number. Also, let the representative know if there are recurring payments attached to your MasterCard. This will ensure your recurring bills transfer to your new credit card.

Points to Consider

Here are some things to consider when you report your lost or stolen card:

  1. Do you have "Zero Liability Protection" on your current card? If so, make sure the representative is aware of this. With this protection, once you've reported the card is lost or stolen, you are not liable for any transactions that post after that report date.
  2. Did you also contact the financial institution that issued your MasterCard? If not, you will want to report the card status to that bank or credit union as well.
  3. When will your new card arrive? Ask the representative when you can expect your replacement card and plan accordingly.
  4. Is the card still being used? Check your bill carefully for the next two months at a minimum to ensure there are no unauthorized transactions after your report date. If you notice such transactions, contact MasterCard immediately to start the dispute process.

Having your MasterCard lost or stolen can be stressful; however, you can report it, get a replacement card and protect your finances by contacting customer support here.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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