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How Do I Get a Replacement Card from MasterCard?

Christian Allen is the editor / author responsible for this content.
Dec 9, 2022

There will come a time you will need to replace your MasterCard credit card. How do you get a replacement card from MasterCard? You can get information on requesting a replacement card by calling MasterCard customer support here. Below are steps to getting a replacement credit card as well.

Common Reasons MasterCard Credit Cards Are Replaced

The most common reasons MasterCard credit cards are replaced include lost or stolen cards, damaged cards and expired cards. When these situations happen, there are steps you can take to get a replacement.

Replacing a Lost or Stolen Card

When you notice your MasterCard credit card is lost or stolen, take these steps at once:

  1. Contact MasterCard customer service here and report the card is missing.
  2. Inform the representative of the last authorized transaction on the card and that the current card be closed, and a replacement sent.
  3. MasterCard will work with the financial institution that issued your card to send you a replacement.
  4. When you get your replacement card in the mail, activate it following the directions on the sticker attached to the card.
  5. Start using your replacement MasterCard credit card.
  6. Pay extra attention to your statement over the next few months to make sure charges were not made on the old card.

Damaged Card

If your card has been damaged in some way (such as in a fire), you can contact MasterCard for a replacement.

  1. Call MasterCard customer support here and report the card was damaged and how it was damaged.
  2. Request a replacement card.
  3. Look for the new card in the mail and activate it when you receive it.

Expired Cards

When your MasterCard credit card is about to expire, you should automatically receive a replacement card in the mail. The replacement card usually comes 30 to 60 days prior to the expiration date. This will help you keep your spending power without interruption. The financial institution that issued your MasterCard will send you a replacement.

Requesting an Emergency MasterCard Credit Card

If you need an emergency MasterCard credit card to replace a lost, stolen or damaged one, contact customer support here and verbally request an emergency card. If you have a smartphone, you may be able to get your new card number on your emergency MasterCard at once. This is especially helpful if you are traveling and cannot get to your mailbox quickly.

When you need a replacement MasterCard credit card, your first step is to call customer support here. Inform the representative of why you are requesting a replacement and ask when you can expect your new card to arrive. Also, ask if your new card number can be used via a mobile app if you need an emergency replacement.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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