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Lulus.com Customer FAQ

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What is Lulus.com's Phone Number?

The question we are asked most often is about how to talk to Lulus.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Lulus.com Customer Questions

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Order Tracking and Cancellations

How can I track my order?

To track an order from Lulus.com, customers should visit the website and go to the order tracking section. An email...
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Is it possible to cancel an order?

Customers can cancel an order on Lulus.com within a limited timeframe, usually before processing or shipping. Once processed,...
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What happens if an item I ordered is out of stock?

If an item ordered from Lulus.com is out of stock, customers usually receive an email notification. Lulus may suggest similar...
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Payments and Discounts

How do I apply a promo code at checkout?

To use a promo code at checkout on Lulus.com, add items to your cart, then access the cart icon. Look for the section to enter...
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Do you offer gift cards?

Lulus.com offers gift cards in various amounts, perfect for gifting on occasions like birthdays or holidays. They are available...
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What payment methods do you accept?

Lulus.com provides multiple payment options for shoppers, including major credit cards like Visa and Mastercard, PayPal, and...
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Are there any discounts or promotions available?

Lulus.com regularly features a variety of discounts and promotions, including seasonal and holiday sales. New customers can...
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Shipping and Delivery

How long does shipping take?

Shipping durations at Lulus.com vary based on the selected method and destination. Standard shipping within the U.S. typically...
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Do you offer international shipping?

Lulus.com provides international shipping to numerous countries, with varying options and costs based on the destination....
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Can I change or update my shipping address?

To change your shipping address on Lulus.com, you must act quickly if the order has not processed or shipped. You can typically...
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Returns and Exchanges

What is your return policy?

Lulus.com maintains a customer-friendly return policy, allowing customers to return unused items within thirty days of...
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How can I redeem my Lulus gift card?

To use a Lulus gift card, visit their website and select items to add to your cart. During checkout, enter the gift card number...
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What is Lulus' policy on damaged or defective items?

Lulus has a straightforward policy for addressing damaged or defective items, encouraging customers to report issues promptly....
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Lulus Rewards and Promotions

What is the Lulus rewards program?

The Lulus rewards program offers customers various benefits, including earning points for purchases, reviews, and referrals....
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What are the benefits of signing up for Lulus rewards program?

The Lulus rewards program enhances shopping by allowing members to earn points on purchases, offering special promotions and...
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Fashion and Shopping Resources

Does Lulus have any collaborations with influencers or brands?

Lulus frequently collaborates with influencers and brands to create exclusive collections that align with their fashion-focused...
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Are there resources for styling tips or fashion advice on Lulus' website?

Lulus.com provides a wealth of resources for fashion advice, including a blog with trend articles, seasonal guides, and styling...
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Can I shop for items in store rather than online?

Lulus.com primarily operates as an online retailer without physical stores for shopping. Customers can explore a wide range of...
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We look to the Lulus.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lulus.com issues reported to GetHuman
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