What is Lulus' policy on damaged or defective items?

Lulus has a clear policy regarding damaged or defective items, ensuring customer satisfaction. If a customer receives an item that is damaged or defective, they are encouraged to report the issue as soon as possible. Typically, customers have the option to request a return or exchange for the damaged or defective item. When initiating a return, it is advisable to provide clear details and any photographic evidence of the damage, as this can facilitate a smoother resolution. Lulus usually provides a specific timeframe within which customers should report such issues, often aligning with their overall return policy. To find the most accurate and current information regarding this policy, customers can refer to the relevant section on the Lulus website. It is important for customers to review the site's terms to understand the applicable guidelines and procedures.