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Lids Customer FAQ

Top Answers & How-to Guides

What is Lids's Phone Number?

The question we are asked most often is about how to talk to Lids customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order on Lids.com?

Creating an account is not required for ordering on Lids.com, as customers can check out as guests. However, an account offers...

What payment methods does Lids accept?

Lids accepts a range of payment options for customer convenience, including major credit cards like Visa and MasterCard, as...
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Returns and Exchanges

How Do I Get a Refund from Lids?

If you want to return something you bought from Lids, you will be eligible for a refund no matter the reason for the return....
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What is Lids return policy?

Lids allows returns for items bought online or in-store within a specified period, requiring products to be in new condition...
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Can I return an item I purchased from a Lids store to Lids.com?

Items bought at a Lids store must be returned there, while online purchases from Lids.com follow a different return method...
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What is Lids' exchange policy?

Lids has a customer-friendly exchange policy allowing exchanges typically within thirty days of purchase. Items must be unworn,...
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What should I do if my order was received incorrect or damaged?

If an incorrect or damaged order is received from Lids, the first step is to confirm the item's condition and then check the...
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Order Tracking and Modifications

How Do I Track My Lids.com Order?

Lids.com makes it easy and convenient to request your Lids.com order tracking number should you lose it. With the information...
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Can I cancel or modify my order after it has been placed?

Once an order is placed with Lids, canceling or modifying it can be difficult due to swift processing. Immediate action is...
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Order Placement and Accounts

Do I need an account to place an order on Lids.com?

Creating an account is not required for ordering on Lids.com, as customers can check out as guests. However, an account offers...
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What payment methods does Lids accept?

Lids accepts a range of payment options for customer convenience, including major credit cards like Visa and MasterCard, as...
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What shipping options are available on Lids.com?

Lids.com provides several shipping choices including standard, expedited, and express options to meet various customer needs....
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Do you offer international shipping?

Lids provides international shipping for selected products, allowing customers outside the U.S. to access hats and gear....
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How long does it take for Lids to ship an order?

Shipping times for Lids orders depend on the selected shipping method and destination. Standard shipping typically takes three...
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Promotions and Store Locator

Can I track my gift card balance?

Yes, you can easily check your Lids gift card balance on their website. You need to enter the gift card number and possibly a...
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How can I find the nearest Lids store?

To locate the closest Lids store, visit the official Lids website and use the store locator feature by entering your city or...
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Are there any promotional codes available for Lids.com?

Lids frequently offers promotional codes and discounts, which can be found on their official website, through newsletters, or...
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We look to the Lids issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lids issues reported to GetHuman
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