Lids Customer Service Issues

I made an online gift certificate purchase with the expectation of receiving it promptly. However, it has been two days since the order, and I have yet to receive it. The order status reflects "processing" with an estimated delivery date of the 27th, which has passed. Despite the $[redacted] being deducted from my account, the gift certificate has not been sent. Attempts to contact customer service through virtual chat, live chat, and phone calls were futile. This experience has left me extremely dissatisfied and disappointed, especially since it was a birthday gift for my son who was looking forward to a LIDS gift certificate. I am requesting immediate delivery of the gift certificate via email.

I am contacting you regarding a return at your Camarillo outlet store. I have visited the store three times, and each time I was informed that they did not have enough money in the registers to process my return. Even though I inquired about the return policy after 90 days and was assured that it wouldn't be an issue, when I returned today, I was directed to call customer service. I contacted customer service for online merchandise, but they indicated that it was the store's responsibility to handle my return. I have been trying to resolve this for months now. I simply wish to return one unworn item with tags attached, and I have the original receipt. I am not sure why I am facing such difficulties. It seems like I am being given the runaround every time I visit the store. I kindly request a prompt resolution to this matter. Thank you.

I am writing this email to express my disappointment with the experience I had at the store while trying to make a custom hat for my husband's anniversary gift. After waiting over 4 hours, dealing with a broken machine and stitching issues, I was ultimately left unsatisfied. Despite the employee's attempts to rectify the situation, the final product was not up to standard. The manager initially refused a refund, but eventually relented due to the inconvenience I faced. I feel that after spending the whole day in the store and not getting the desired product, more should have been done to compensate for the wasted time and money. The repeated failed attempts at making the custom hat left me feeling frustrated and unheard. I believe I deserve a proper resolution for the trouble I went through.

I returned four hats for store credit or a refund using the same card I used for purchase. I sent them back on October 11th, but it's now mid-November, and I haven't received any updates. I have the return receipt from UPS showing the shipment on October 11th. My name is Anthony Sicari, and I live at [redacted] N Scottsdale Rd, Tempe, AZ [redacted], Apt [redacted]. I have been a loyal customer at Lids for years, spending hundreds, if not thousands of dollars, and this is the longest I've waited without any acknowledgment of receiving the returned items.