Lids Customer Service

Phone Number & Contact Info

Lids's Best Phone Number

Toll-free·Calls Customer Service·Most popular Lids number

How do I talk to a live human at Lids?

A:Calling this Lids number should go right to a real human being

Does Lids offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lids phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Lids number should go right to a real human being
Below are some clips we've found from Lids's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello. Thank you for calling Lids. Hi. I am your digital assistant. If you are calling to place a new order, please say yes. Otherwise, say no. I will be transferring you to an agent shortly. If you would like to participate in a customer satisfaction survey after this call via automated text messages sent to your mobile number, please say yes. Message and data rates may apply. If you do not wish to complete a survey, please say no. Transferring you to an agent now. Hold on while we connect you with someone who can help. To ensure excellent customer service, your call may be monitored or recorded. Hi. Thank you much for calling Lids."
Excerpt from a call with Lids
Friday, January 26, 2024 7:29 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Lids. You're on a recorded line. Feel free to speak to me conversationally. If you're calling about Access Pass, custom lids, or any questions related to in store purchases, we are unable to support you on this number. One moment while I look up any orders linked to your phone number. Are you calling about an order you've already placed with us? I couldn't find any orders linked with the number you're calling from. Do you have a different phone number? The order number or the email associated with the order? Please carefully spell out the full email address you gave us when placing the order. I understand you want to speak with an agent. However, I can help you look up your order quickly.
Please spell out the full email address you used for the order.
Before I transfer you to an agent, please clearly state the reason for your call in a few words."
Excerpt from a call with Lids
Saturday, June 15, 2024 7:03 PM
In fact, much of this information on this page is superfluous because this Lids phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Lids operates the call center for this 888-564-4287 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 411 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lids phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lids staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lids is Sunday. The most busy day to call is Friday, which averages 482% more phone calls by comparison. Again, this is based on a sample of 411 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Lids

In summation, the best day to call Lids is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Lids

If you have time to do a bit of reading before you call Lids, we recommend you read over some of our problem-specific articles.

What is Lids return policy?

Lids offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, simply return the item within 60 days of the original purchase date. The returned product must be in its original condition with all tags attached. However, customized or personalized merchandise cannot be returned unless it is defective. To initiate a return, you can use the prepaid return label included in your package or contact customer service for further assistance. Once the return is received and processed, a refund will be issued in the original form of payment. Lids is committed to providing excellent service and aims to make the return process as convenient as possible for its customers.

What payment methods does Lids accept?

Lids accepts a variety of payment methods to ensure convenient and seamless transactions. Customers can choose to pay with major credit cards, including Visa, Mastercard, American Express, and Discover. Debit cards issued by these brands are also accepted. Additionally, Lids provides the option to pay with PayPal, allowing buyers to use their PayPal balance or link their bank account for secure payment processing. Apple Pay is another trusted method available for users with compatible devices. Online shoppers can utilize gift cards or promo codes to enjoy exclusive discounts. Lids strives to accommodate diverse preferences, ensuring customers can easily complete their purchases using their preferred payment method.

How Do I Get a Refund from Lids?

If you want to return something you bought from Lids, you will be eligible for a refund no matter the reason for the return. You have a long time to make the return, and the process is pretty easy. You can begin the process online. Some fees and exclusions apply.

Top Lids customer service problems

Click the link above to get answers to just about any Lids customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lids, and their purpose. Are any of these similar to the reason you are trying to call?
Language assistance needed: "English. No speak in English."
- From a call lasting 13m 34s , Jul 7, 2024 2:18 AM
Delivery inquiry: "Wanna know when it's gonna be delivered. It was placed about ten days ago."
- From a call lasting 2m 44s , Jun 21, 2024 10:52 PM
Return request for short shirt: "I received a shirt that's a little short on me, and I want to know how to send it back for a refund."
- From a call lasting 31m 22s , Jun 15, 2024 7:03 PM
Order issue, wrong size: "I was calling I placed two orders, but one of the orders the Yankee fitted that I have bought was the wrong size."
- From a call lasting 6m 47s , Jun 13, 2024 5:32 PM
Order placement inquiry: "I'd like to place the order today."
- From a call lasting 2m 18s , Apr 21, 2024 8:25 PM
Hat exchange request: "I'm confused. The youth is, like, for kids. Right?"
- From a call lasting 11m 59s , Apr 2, 2024 7:23 PM
Information inquiry: "I'm calling to find out."
- From a call lasting 25s , Mar 27, 2024 11:56 AM
Return processing assistance: "I have a return. Can you return my item?"
- From a call lasting 2m 40s , Mar 19, 2024 5:17 PM
Return request complications: "I'm never buying anything with you guys again. It's a hassle."
- From a call lasting 3m 38s , Mar 19, 2024 4:50 PM
Change delivery address: "I have an order that is supposed to be delivered to the wrong address, can it be routed to my new address?"
- From a call lasting 6m 12s , Mar 9, 2024 3:15 PM

More Lids Customer Service Contacts

There are of course other ways to contact Lids customer service besides the phone. Below we list the best ones, by medium.

Lids Customer Service Live Chat

lids.custhelp.com - Customer Service
It's hidden on their contact page but I had it saved in my history.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lids provides this option.

Lids Customer Help Desk / Web Support

lids.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Lids customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Lids's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lids agent. This phone number is Lids's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-564-4287 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lids first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Lids has 1 phone number. It's not always clear what is the best way to talk to Lids representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lids. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lids. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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