In a nutshell: Lids offers a wide selection of gear from the NBA, MLB, and NFL. After placing an order, Lids will automatically process it, though it may sometimes take 3 business days, depending on availability. Delivery depends on the shipping method selected at checkout, but the transit time begins after the product leaves the facility. Customers also get a confirmation email once the orders have been shipped. If you don't receive an email, check your spam or contact Lids ASAP, as there might be an issue with your order. How do you track your order? Check out the guide below.
Lids offers a wide selection of gear from the NBA, MLB, and NFL. After placing an order, Lids will automatically process it, though it may sometimes take 3 business days, depending on availability. Delivery depends on the shipping method selected at checkout, but the transit time begins after the product leaves the facility. Customers also get a confirmation email once the orders have been shipped. If you don't receive an email, check your spam or contact Lids ASAP, as there might be an issue with your order. How do you track your order? Check out the guide below.
Enter your email address and password. If you've forgotten your login credentials, click Remember Me.
You can find this in the Order History tile.
The next screen will show you a list of all your orders, including their purchase date, order number and order status. Click on the order you want to track to see its status.
You can still track your order even when not signed in. To do this, proceed to the next step.
Go to the Find Your Order page and enter your order number. Then, click Continue.
When it says Processing, it means the order is still undergoing internal checks. Shipped means the item has left the facility, and Out for Delivery means you may receive the item on the same day. Do note that some orders may only show a Shipped status even when they're out for delivery or have been delivered.
Orders may also be cancelled if the item you bought is out of stock or if Lids can't verify your payment information. Customized items may also be cancelled when the customer uses profanity or slang. You will receive an email once an order is cancelled, and the refund is processed within 2-7 business days. Lids will use the original payment method when refunding the amount paid for the item.
If the status shows delivered but you don't have the item yet, check your immediate area. You may want to check the porch, mailbox, garage, and the front desk (if the item is shipped to an office address). Consider asking your neighbor as well, as they might have your package. For FPO or APO customers, check your base's mailroom. International customers may need to pay customs taxes; check with your local post office. When the item is missing, we suggest contacting Lids immediately so they can help track your parcel. Before contacting Lids, wait 3 business days, as some items are delivered 3 days after. If you still don't have it, contact Lids to process a refund.
Lids customers have 45 days to return a damaged item, including collectibles and memorabilia. Return it within the time frame, or you will no longer be eligible for a replacement or a refund. Contact Lids for a replacement, or use the online refund form if you want a refund. Just go to the Start a Return page on the website, enter your order number, and follow the instructions. For items purchased in-store, you can email Lids to arrange a refund. Do you still need assistance in tracking your order and starting a refund? Contact Lids Customer Support today.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies