What should I do if my order was received incorrect or damaged?

If an order from Lids was received incorrectly or damaged, it is important to address the issue promptly. Lids has specific procedures in place to handle such situations. The first step is to carefully review the order details and confirm that the item you received does not match what was ordered or is indeed damaged. Once you have verified this, the next course of action would be to visit the Lids website for instructions on how to report the issue. Typically, Lids offers a return or exchange process that allows customers to report discrepancies or damages easily. This may involve filling out a return form or contacting customer service. It is advisable to gather any relevant information, such as order numbers and photographs of the received items, as this may be helpful in resolving the situation. For the most accurate and specific guidance, referring to the customer service section on the Lids website will provide the necessary details to proceed. Their policies are designed to ensure that customers receive satisfactory resolutions.