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Indiegogo Customer FAQ

Top Answers & How-to Guides

What is Indiegogo's Phone Number?

The question we are asked most often is about how to talk to Indiegogo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Indiegogo customer service, get an answer now.

Recent Indiegogo Customer Questions

Why isn't there a 'Funds' tab on my campaign dashboard?

The 'Funds' tab will only appear on the campaign dashboard once your campaign has started receiving contributions. This tab is used to manage funds and view the summary of your contributions. If your campaign hasn't received any contributions yet, the 'Funds' tab won't be visible. Once you start getting contributions, it should appear automatically.
Asked Mar 20, 2024 5:55 PM

How can I get $110.00 in contributions from my closed campaign?

If your Indiegogo campaign is closed, but you have not yet requested disbursement and still have $110.00 in contributions you would like to access, you can do so by going to your campaign's 'Funds' tab on the dashboard. From there, you can request disbursement of your funds. Please note that while the process to initiate the transfer is immediate, it could take up to 15 business days for the funds to appear in your bank account. If you had previously set up disbursements, your funds should have been automatically transferred once the campaign ended.
Asked Mar 20, 2024 5:37 PM

Help me with my Indiegogo customer service issue

Campaign Operations

How does Indiegogo work?

Indiegogo functions as a crowdfunding platform where creators can launch campaigns to fund projects by setting targets and...

Can I edit my campaign once it has launched?

Campaign creators on Indiegogo can indeed make edits after launching, including updates to the description, perks, and media....

What should I include in my campaign description?

An effective campaign description on Indiegogo should capture attention with an engaging introduction, provide detailed project...

What types of campaigns can I launch on Indiegogo?

Indiegogo provides various campaign types to suit different objectives, including product-based campaigns for innovative...

Funding and Fees

What are the fees for using Indiegogo?

Indiegogo has a fee structure that includes a platform fee of five percent on funds raised after meeting the goal, along with...

What happens if my campaign does not reach its funding goal?

The outcome of a campaign on Indiegogo not meeting its funding goal relies on the chosen funding model. Flexible funding allows...

When will I receive the funds raised through my campaign?

The time frame for receiving funds from an Indiegogo campaign varies based on the type of campaign and payment options. Fixed...

What are the different funding models offered by Indiegogo?

Indiegogo offers various funding models like fixed funding, where projects must meet a goal to receive funds, and flexible...

Backer Management

Can I offer rewards to my backers?

Yes, project creators can provide rewards to backers on Indiegogo to encourage support. These rewards can vary greatly, and it...

What happens if I don't fulfill my rewards or deliver my product?

Failure to deliver rewards or products by campaign creators on Indiegogo can harm their reputation and future projects. Backers...

Can I offer rewards to my backers?

Yes, project creators can provide rewards to backers on Indiegogo to encourage support. These rewards can vary greatly, and it...

How can I handle negative feedback from backers?

Addressing negative feedback from backers on Indiegogo requires a constructive approach. Creators should acknowledge feedback...

How do I handle backer inquiries or concerns?

To handle backer inquiries or concerns on Indiegogo, maintain consistent communication with updates and respond promptly and...

Campaign Success Tips

What are some tips for running a successful Indiegogo campaign?

To run a successful campaign on Indiegogo, it is essential to set a meaningful goal, engage potential backers through...

Can I run a campaign for personal causes or charity?

Indiegogo allows campaigns for personal causes or charitable projects, but it emphasizes creative endeavors with tangible...

How can I promote my campaign to get more backers?

To enhance backer support for your Indiegogo campaign, you should develop an engaging campaign page with clear messaging and...
We look to the Indiegogo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Indiegogo issues reported to GetHuman

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