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Icelandair Customer FAQ

Top Answers & How-to Guides

What is Icelandair's Phone Number?

The question we are asked most often is about how to talk to Icelandair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Icelandair customer service, get an answer now.
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Recent Icelandair Customer Questions

Does Iceland air take unaccompanied minors

Yes, Icelandair accepts unaccompanied minors aged 5 to 11 years for travel, and specific services are provided to ensure their safety and comfort during the journey. Parents or guardians need to complete necessary forms and follow the guidelines set by the airline for unaccompanied travel.
Asked Aug 24, 2025 2:09 PM

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Reservation Changes

How Do I Change My Name on My Reservation with Icelandair?

If you purchased a ticket from Icelandair with the wrong name, you have to change the name on your reservation or you will not...
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Can I upgrade my seat to a higher class?

Passengers can upgrade their seats on Icelandair flights, typically from Economy to Economy Comfort or Business Class,...
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What are the options for changing my itinerary with Icelandair?

Passengers wishing to modify their itinerary with Icelandair can do so based on their ticket type and change reasons. They can...
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Baggage and Pets

What is the baggage allowance on Icelandair flights?

Icelandair's baggage allowance depends on travel class and fare type. Economy Class typically allows one carry-on and one...
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Can I bring my pet on board with me?

Icelandair allows small pets like dogs and cats in the cabin under certain conditions, including carrier size and weight...
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Flight Policies

What is Icelandair's policy on flight cancellations and delays?

Icelandair has specific policies for flight cancellations and delays that prioritize customer service. In cancellations,...
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What is Icelandair's policy on unaccompanied minors?

Icelandair’s policy for unaccompanied minors allows children aged five to fourteen to travel alone, with certain requirements...
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What are the specific health and safety protocols on Icelandair flights?

Icelandair emphasizes passenger and crew safety by implementing various health protocols, including enhanced cleaning, air...
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Travel Requirements

Do I need a visa to travel to Iceland?

Whether a visa is necessary to visit Iceland depends on one's nationality and the visit's purpose. Citizens from Schengen...
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In-Flight Services

What types of in-flight entertainment does Icelandair offer?

Icelandair offers a diverse range of in-flight entertainment, including movies, TV shows, documentaries, music, and podcasts...
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Can I request special meals for my flight?

Icelandair allows passengers to request special meals for various dietary needs, such as vegetarian or gluten-free. Requests...
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What amenities are available in Icelandair's economy class?

Icelandair's economy class offers passengers comfortable seating with ample legroom, complimentary beverages, and purchasable...
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Payment and Insurance

What are the accepted forms of payment when booking with Icelandair?

Icelandair accepts various payment methods including major credit and debit cards like Visa, Mastercard, and American Express,...
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Does Icelandair offer travel insurance options?

Icelandair does not offer its own travel insurance but advises passengers to buy coverage from third-party providers. Such...
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Frequent Flyer Program

What are the frequent flyer benefits for Icelandair passengers?

Icelandair's frequent flyer program, Saga Club, allows members to earn Saga Points on flights and offers various rewards....
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Can I earn miles with Icelandair's partner airlines?

Travelers can earn miles with Icelandair's partner airlines through the Saga Club frequent flyer program. It is essential to...
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Check-In Services

How can I use Icelandair's online check-in service?

Using Icelandair's online check-in is simple. It can be accessed via the official website and usually opens 24 hours before...
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We look to the Icelandair issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Icelandair issues reported to GetHuman
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