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Gumps.com Customer FAQ

Top Answers & How-to Guides

What is Gumps.com's Phone Number?

The question we are asked most often is about how to talk to Gumps.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Gumps.com Customer Questions

How do I check status of my order?

You can check the status of your order by logging into your account on our website. Go to the order history section, where you’ll find details about your current and past orders, including shipping status and tracking information. If you placed your order as a guest, you can use the order confirmation email to track your order status.
Asked Oct 21, 2025 1:13 PM

Help me with my Gumps.com customer service issue

Ordering and Payment

How do I place an order?

Ordering from Gumps.com involves browsing product categories like home décor and gifts, selecting items to view details, and...
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What payment methods do you accept?

Gumps.com generally accepts major credit cards, such as Visa, MasterCard, American Express, and Discover, as well as PayPal for...
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Can I cancel or modify my order after it has been placed?

The possibility of canceling or modifying an order on Gumps.com depends on its status; if it has not shipped, changes may be...
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Shipping Information

Can I track my order?

Customers can track their orders from Gumps.com after shipment by checking a confirmation email for tracking details. This...
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Do you offer international shipping?

Gumps.com does offer international shipping options and aims to assist customers globally. The website contains essential...
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How long does shipping take?

Shipping times for orders from Gumps.com vary based on shipping methods, destination, and product types. Standard shipping...
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What are the available shipping options?

Gumps.com provides various shipping options including standard, expedited, and express shipping, catering to different delivery...
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Returns and Damages

What is your return policy?

Gump's return policy allows returns within a set timeframe if items are unused and in their original packaging. Some items may...
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What should I do if I receive a damaged item?

If a damaged item is received, it is essential to assess the damage and document it with photos. The buyer should find their...
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Product and Services

Is there a warranty on your products?

Gumps.com generally provides warranties that vary by product category and manufacturer, with some items like fine jewelry or...
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Do you offer gift wrapping services?

Gump's provides gift wrapping for many items on their website, adding a stylish finish for various occasions. Details about...
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How do I know if an item is back in stock?

To find out if an item is back in stock at Gumps.com, customers should frequently check the product page for updates on...
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Privacy and Promotions

What is your privacy policy?

Gumps.com has a detailed privacy policy that protects personal information collected through account creation, orders, and...
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Are there any discounts or promotions available?

Gumps.com regularly features a range of discounts and promotions, including seasonal sales and special offers for newsletter...
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We look to the Gumps.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gumps.com issues reported to GetHuman
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